Hi, I’m
Elias Muyambi
Butler
Kampala ,01
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
years of professional experience
Work History
Sandals Resorts InternationalExuma The Bahamas
Butler
09.2022 - 04.2025
Job overview
- Inspected arrival rooms for all cleaning tasks for alignment with quality standards.
- Welcomed guests with first impression and escorted them to their suites.
- Served food and beverage at the pool, beach and in room
- Recommended resort excursions to generate revenue.
- Reported major concerns or deterioration in guests's mental or physical condition to supervisor immediately.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Entrusted to handle confidential and sensitive situations in professional matter.
Emirates Palace HotelAbudhabi
Butler
01.2018 - 02.2022
Job overview
- Inspected all cleaning and suite tasks for alignment with quality standards.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Emirates Palace HotelAbudhabi
Guest Service Agent
04.2014 - 01.2018
Job overview
- Collected room deposits, fees, and payments.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Education
Makerere University Kampala -Uganda
Bachelor of Arts from Social Sciences
04-2014
Makobore High School Rukungiri
Certificate of Higher Education from Arts Education
11-2009
Skills
- Active listening
- Communication skills
- Computer literacy
- Customer service
- Teamwork
- Leadership skills
- Attention to details
- A high level of organisational skills
- Food service
Personal Information
Nationality: Ugandan
Notice period: Immediately
Gender: Male
Age: 37 years
Timeline
Butler
Sandals Resorts International
09.2022 - 04.2025
Butler
Emirates Palace Hotel
01.2018 - 02.2022
Guest Service Agent
Emirates Palace Hotel
04.2014 - 01.2018
Makerere University
Bachelor of Arts from Social Sciences
Makobore High School
Certificate of Higher Education from Arts Education
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