Enacia Viola
Toronto
Summary
Proficient administrative assistant with 3 years of office management experience, efficient multitasking and expectation organization, contributing in problem solving abilities, maintaining the utmost confidentiality and time management. Developed and maintained friendly environment for the clients and kept the relationships, provided administrative support and increasing efficiency, Skilled in Microsoft word and Interpersonal skills.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Span Medicare
03.2019 - 07.2020
- Maintaining regular contact with participant and their healthcare provide i.e
- Sending out quarterly reports, consent forms
- Manage patient scheduling and appointment efficiently
- Handling billing, invoicing and processing payments to the supplier’s, patients and other external partners
- Assist in planning and organizing company events and meetings
- Handle incoming patient’s inquiries via phone, emails, or chats with professionalism and efficiency
- Calling patients scheduled for the day and confirm their appointments
- Supporting the team members with administrative needs
- Printing out appointment schedules on daily basis
Administrative representative
Pearl of Africa Hotel
10.2021 - 09.2023
- Maintain meticulous file systems and department records
- Ordering and maintaining office supplies to ensure productivity
- Perform data entry accurately to update visitor’s information and reservation details
- Communicate and collaborate with different departments
- Maintain a positive attitude and empathy towards visitor’s at all times
- Assisting my team members with other tasks besides my duties hence to complete the work fast
- Investigate, research and resolve visitor’s issues
- Participating in activities designed to improve visitor’s satisfaction i.e
- Providing visitor’s with complimentary upgrades and personalized amenities, rewarding daily visitors
- Verify or confirm that all payments are processed
- Create and maintain accurate administrative procedure manuals to ensure efficient operations
Education
Diploma - Human Resource Management
Makerere University Business School
10.2019
Diploma - Hospitality – Hotel Operation Management
George Brown College
Toronto, Ontario06.2023
Skills
- Good communication skills
- Customer service
- Filing and data entry
- Time management and organizational skills
- Computer skills
- Customer service skills
- Strong analytical skills
- Microsoft outlook
Languages
English
Timeline
Administrative representative
Pearl of Africa Hotel
10.2021 - 09.2023
Administrative Assistant
Span Medicare
03.2019 - 07.2020
Diploma - Human Resource Management
Makerere University Business School
Diploma - Hospitality – Hotel Operation Management
George Brown College
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