Learning new things
PHILIP AMUDEK
IT Manager
Kampala
Work Preference
Summary
IT Manager overseeing hotel-wide server, network, and application support across 9–12 systems including OPERA, MICROS, VMware, Azure, and active directory environments. Coordinates access control, CCTV, biometric devices, fiscal integrations, backups, and 51+ user account provisioning per month to keep front-office, finance, and F&B operations running smoothly. Leads IT staff, manages budget control, and resolves 13+ incidents per week to protect infrastructure issues, service continuity, and data security.
Overview
10
10
years of professional experience
2
2
Languages
3
3
years of post-secondary education
Work History
IT Manager
Golf Course Hotel Kampala
08.2020 - Current
- Led IT infrastructure projects to enhance operational efficiency and system reliability.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw network administration, troubleshooting issues to minimize downtime and enhance user experience.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Developed and implemented IT policies to ensure data security and compliance with industry standards.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Collaborated with management to align IT strategy with business objectives, driving technology-driven initiatives.
- Facilitated collaboration among cross-functional teams by integrating disparate systems into unified platforms, enhancing communication and workflow efficiency.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Created and terminated user's accounts from start to finish in business applications.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Identify problematic areas and implement strategic solutions in time
- Managed software applications including Opera PMS, Material Control, Sun System, Vision, Micros, Call Accounting, Symantec Antivirus, Active Directory, SQL, Oracle Database, and Payroll System, ensuring seamless integration and optimal performance across departments.
- Design, develop, implement and coordinate systems, policies and procedures
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Oversaw network administration and troubleshot issues, minimizing downtime and improving user experience.
- Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Coordinated secure system access of users to various department systems and platforms.
IT Specialist
ZUPA Investments
05.2019 - 02.2020
- Supported daily operations by coordinating with team members to enhance workflow and productivity.
- Provided technical support for hardware and software issues to ensure operational efficiency.
- Assisted in the implementation of IT projects, enhancing system functionality and user satisfaction.
- Developed user guides and training materials to facilitate onboarding of new technology systems.
- Monitored network performance and security protocols to maintain data integrity and minimize downtime.
- Partnered with cross-functional teams to troubleshoot and swiftly resolve system errors, minimizing downtime.
- Analyzed system performance metrics to identify areas for improvement and optimize workflows.
- Led initiatives for software updates, ensuring compliance with industry standards and best practices.
- Mentored junior staff on technical troubleshooting techniques, fostering a collaborative learning environment.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by end users.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Trained employees on new technologies, increasing competency levels across the organization.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and input commands to troubleshoot areas.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
- Reduced downtime by identifying potential issues and resolving them proactively.
- Designed comprehensive IT policies to ensure compliance with industry regulations and best practices.
- Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users.
- Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Tested new software and hardware prior to deployment.
- Assisted in the development of system security protocols.
- Monitored system performance to identify potential issues.
- Generated reports to track performance and analyze trends.
IT Support Specialist
Simba Cement Factory
01.2018 - 05.2019
- Provided technical support for hardware and software issues, enhancing user productivity.
- Diagnosed and resolved network connectivity problems, ensuring minimal downtime for operations.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Implemented system updates and patches, improving overall security and performance of IT infrastructure.
- Monitored system performance to identify potential issues.
- Led initiatives to streamline IT support workflows, resulting in enhanced service delivery efficiency.
- Trained employees on new software applications, promoting efficient usage across departments.
- Collaborated with cross-functional teams to identify technology needs, driving effective solutions.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
IT Support Engineer
Ace Digital Avenue Uganda
01.2017 - 02.2018
- Diagnosed and troubleshot IT infrastructure problems, minimizing downtime and increasing operational efficiency.
- Provided technical support for hardware and software issues, ensuring prompt resolution for user inquiries.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Configured and maintained network systems, enhancing connectivity and performance within the organization.
- Installed and configured operating systems and applications.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Delivered end-user training on new technologies, increasing adoption rates among employees.
- Mentored junior staff in technical skills, fostering professional growth and knowledge sharing within the team.
- Led a team in implementing IT projects, streamlining processes to enhance service delivery effectiveness.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
IT Technician
Elgon Hospital
02.2016 - 12.2016
- Diagnosed and resolved hardware and software issues to ensure optimal system performance.
- Provided technical support to staff, enhancing user experience through effective problem-solving strategies.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, etc
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Developed training materials and conducted workshops to improve staff proficiency with IT systems.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
Education
Bachelor of Science - Information Technology
Nkumba University
Entebbe Uganda 08.2012 - 10.2015
Skills
Active directory administration
Windows server administration
SQL server administration
Vmware administration
Network troubleshooting
Cloud infrastructure management
Virtualization platforms
Server monitoring
Backup management
User access provisioning
System installation
Patch management
ITIL incident management
Vendor management
Asset inventory management
IT governance
Network security
CCTV installation
Biometric systems setup
Access control systems
Data backup systems
Firewall administration
Endpoint protection
Disaster recovery planning
Accomplishments
- Supervised team of 4 staff members
- Resolved product issue through consumer testing.
- Collaborated with team of 6 in the development of a new data center for Metropole Hotel.
- Achieved fiscalization by introducing offline enablers to help in generated fiscal invoices.
- Increased number of resolved job tickets by 60% over previous year.
- Achieved Network secuirty by introducing Sophos Firewall for user authentication tasks.
- Collaborated with team of 4 in the extension of LAN to other properties using Sophos SD-RD.
- Upgraded the accesspoints and Topolgy and developed a captive portal for Vocher logings for public Wi-Fi with accuracy and efficiency.
- worked together with Finance team and upgrdaed the accounts system from SUN 4.4 to 6.4.
- Introduced a new property management system in all the brances.
Interests
Reading
Watching technological videos
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
DATA
USING
Languages
English
Upper intermediate (B2)
Swahili
Advanced (C1)
Timeline
IT Manager
Golf Course Hotel Kampala
08.2020 - Current
IT Specialist
ZUPA Investments
05.2019 - 02.2020
IT Support Specialist
Simba Cement Factory
01.2018 - 05.2019
IT Support Engineer
Ace Digital Avenue Uganda
01.2017 - 02.2018
IT Technician
Elgon Hospital
02.2016 - 12.2016
Bachelor of Science - Information Technology
Nkumba University
08.2012 - 10.2015