Jackie Osiru
Kampala
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Well organised and resourceful Administrator experienced in Program support and Human resources. Self-driven, committed individual with strong communication skills; demonstrating a strong sense of initiative that have enabled me to thrive comfortably in highly demanding multicultural environments.
Overview
17
17
years of professional experience
Work History
P.A. to Project Director ( EACOP Department)
Totalenergies EP Uganda
Kampala
09.2017 - 04.2022
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Applied effective time management techniques to meet tight deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Maintaining the Directors’ diaries and schedule appointments; managing diaries and organising meetings (including all logistics for the said meetings such as venue, refreshments, etc)
- Acting as a first point of contact for EACOP/TEAM BV Uganda;
- Act as Liaison for physical and online meetings set up between Officials of Government of Uganda and or Government of Tanzania with Managing team at EACOP/TEAM.
- Booking and arranging travel, transport and accommodation for Project director/Managing Director and entire EACOP team/official guests
- Onboarding of new staff to the project;
- Reminding the manager/executive of important tasks and deadlines.
- Typing, compiling and preparing reports, presentations and correspondence
- Managing databases and filing systems.
- Implementing and maintaining procedures, administrative systems.
- Liaising with external stakeholders, aswell as suppliers and clients.
- Organising team building activities for the EACOP staff.
Executive Assistant
Kampala Hospital Limited
Kampala
12.2015 - 09.2017
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Maintaining the CEO’s diaries and schedule appointments.
- Acting as a first point of contact for CEO; handling correspondence (emails, official letters, phone calls, etc)
- Organise Company Board meetings (Venue & Logistics) including accommodation & travel arrangements for both local and international members (Netherlands, UK, as well as various locations in Africa)
- Assist in Administrative duties on behalf of the Human Resource Manager, such as conducting interviews, Payroll, Resolving conflicts, etc
- Organise company events, such as End of Year staff parties, sports days, general staff meetings, working hand in hand with Human Resource Manager
- Coordinate HR projects (meetings, trainings, surveys etc) (including taking minutes)
- Receive Employee relation issues on behalf of HR;
- Interviewing: Coordinate communication with candidates, scheduling interviews, involved in panel for Administrative roles.
- Onboarding new employees
Administrator
Little Swans Preschool
Kampala
01.2015 - 11.2015
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Collected, validated, and distributed information to employees.
- Issuance of contracts and maintenance of various personnel records and files.
- Monitor staff attendance records, leave plans, overtime, etc.
- Preparation of staff salaries, PAYE and NSSF deductions
- Banking of all monies received at the school office, payment of utilities and other school expenditures.
- Facilitate and ensure smooth running of all school programs and functions.
- Preparation of monthly newsletters, and all other written and verbal communications to parents, staff and service providers.
Data Intergity Officer
National Social Security Fund
Kampala
12.2012 - 01.2014
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Analysis of members’ Social Security contribution statements.
- Careful interpretation of missing periods and monthly contributions made to ensure receipt of correct amounts upon retirement. Including deletion of multiple figures and capture of missing figures.
- Ensuring that all monthly schedules handed in by various employers within the country have been scanned and uploaded onto the NSSF system.
- Compilation of daily reports (status of individual statements and required actions)
Office Manager ( Volunteer)
Apt Media House
Kampala
09.2011 - 11.2012
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Reception of Customers.
- Introducing customers to packages offered by the business, i.e. Photography, Videography, advertising, music, and décor.
- Receipt of payments.
- Maintenance and daily reconciliation of incomes and expenditures.
- Office administrative duties
Cashier
Barclays Bank Of Uganda
Kampala
03.2008 - 01.2011
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Dipense and receive physical cash and other financial instruments over the counter to walk-in customers.
- Capturing all transactions in the Banks system.
- Explanation of security requirements to customers.
- Reconciling own till cash at start and end of day.
- Acquiring new customers to the Bank and introduction of existing customers to new products.
- Maintained high level of product knowledge.
- Handled cashier duties, provided excellent customer service, resolved customer complaints and inquiries.
- Worked flexible schedule and extra shifts to meet business needs.
Marketing Intern
Diamond Trust Bank
Kampala
12.2007 - 03.2008
- Collaborated with team members to help expand marketing channels.
- Helped with planning and hosting of marketing events.
- Contributed to mock-ups, email campaigns, and social media content.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Acquiring new bank customers; opening accounts and maintaining clients.
- Contributing ideas to marketing campaigns.
- Conducting research and analysing data to identify and define audiences.
- Carrying out various promotional activities that increase the awareness of the Bank and its services in the growing community.
- Preparation of daily activity reports.
- Follow up of prospective clients,
- Opened account for Future Options that was considered as a large account - still running to date.
Sales & Stores Clerk ( Internship)
Fotogenix Ltd
Kampala
08.2005 - 03.2006
- Generated new sales leads to achieve and exceed monthly sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Prepared merchandise for sales floor by pricing or tagging.
- Sale of photographic material, chemicals and related materials.
- Receipt of and order of photographic materials from Kodak suppliers within Africa.
- Follow up of credit payments for some customers.
- Daily reconciliation of cash and products within the stores.
- Optimized the stock room set up thereby increasing efficiency
Education
Associate Diploma In People Management - Human Resource Management _ People Mgt Level 5
Chartered Institute of Personnel & Development
London, United Kingdom 03.2024
Postgraduate Diploma In Human Resource Mgt - Human Resource Management
Kenya Institute of Management
Nairobi, Kenya07.2007
Bachelor Of Business Administration - Management
Makerere University Business School
Nakawa, Kampala07.2004
Uganda Advanced Certificate Of Education - Maths, Economics, Geography, FineArt.
Makerere College School
Kampala, Uganda12.2000
Uganda Certificate Of Education - All Subjects
Gayaza High School
Mpigi, Uganda12.1998
Skills
- Document Uploading
- Customer Loyalty
- Electronic Filing System
- Administrative Support
- Microsoft Excel
- Project Assistance
- Stakeholder Updates
- Google Drive
- Team Meetings
Timeline
P.A. to Project Director ( EACOP Department)
Totalenergies EP Uganda
09.2017 - 04.2022
Executive Assistant
Kampala Hospital Limited
12.2015 - 09.2017
Administrator
Little Swans Preschool
01.2015 - 11.2015
Data Intergity Officer
National Social Security Fund
12.2012 - 01.2014
Office Manager ( Volunteer)
Apt Media House
09.2011 - 11.2012
Cashier
Barclays Bank Of Uganda
03.2008 - 01.2011
Marketing Intern
Diamond Trust Bank
12.2007 - 03.2008
Sales & Stores Clerk ( Internship)
Fotogenix Ltd
08.2005 - 03.2006
Associate Diploma In People Management - Human Resource Management _ People Mgt Level 5
Chartered Institute of Personnel & Development
Postgraduate Diploma In Human Resource Mgt - Human Resource Management
Kenya Institute of Management
Bachelor Of Business Administration - Management
Makerere University Business School
Uganda Advanced Certificate Of Education - Maths, Economics, Geography, FineArt.
Makerere College School
Uganda Certificate Of Education - All Subjects
Gayaza High School
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