Open To Work
Jackie Osiru
Kampala
Summary
Dynamic professional with expertise in risk management and operations coordination. Skilled in leading workshops and mentoring junior advisors, fostering a culture of continuous improvement and ensuring compliance with regulatory standards.
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Experienced Executive Secretary providing comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills.
Overview
21
21
years of professional experience
3
3
Certificate
Work History
Associate Consultant - Business Operations
Ankolo Consulting
Kampala
10.2025 - Current
- Support the Managing Partner in ensuring the Program Policies and Procedures, Financial Rules and Regulations (FR&R) are adhered
to for efficient project implementation and progress - Coordinate, workshops, Trainings and meetings of internal and external teams and stakeholders on the Program
- Analyze client requirements to develop tailored solutions that addressed specific business challenges.
- Ensure timely approvals for all payments related to the Program
- Facilitated workshops to gather stakeholder feedback and align project objectives with client goals.
- Conduct market research to identify trends, enhancing strategic decision-making for various projects.
- Ensure that the client pays for services delivered as per contracting term in the Program
- Collaborate with cross-functional teams to streamline processes and improve operational efficiency.
- Source clients for the Ankolo Business Coaching module and Masterclass as defined in the scorecard for this role.
- Support the cross selling of the Ankolo Strategy Module and the Change Management modules to clients that have gone through the business coaching
- Cultivate positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provide advice, made recommendations and implemented problem-solving strategies when business needed to re-energize.
- Evaluate diverse organizational systems to identify workflow, communication, and resource utilization issues.
Risk Advisor
Old Mutual Limited
05.2024 - Current
- Developed and executed internal communication strategies to ensure accurate dissemination of information across teams various client groups.
- Collection of Accounts receivable and Statement Distribution for IRA clients; cost-effective negotiations, and a proactive approach to emerging threats.
- Collaborated with cross-functional teams to enhance compliance with regulatory standards.
- On-going professional development training to maintain license requirements and to improve.
- Led workshops to educate stakeholders on risk awareness and management best practices.
- Mentored junior advisors, fostering a culture of continuous learning and professional development.
- Optimized portfolio performance by conducting thorough credit assessments before approving new clients or extending additional credit lines.
Operations Coordinator
Woodstone Developments
07.2024 - 10.2025
- Supported daily business operations, staff
onboarding, and internal communications to align with company objectives. - Led recruitment process including job advertisements, onboarding, and candidate engagement to ensure
effective alignment with organizational goals. - Coordinated with various departments to streamline workflows and ensure operational efficiency.
- Identify and resolve minor operational risks, contributing to business continuity and process optimization.
- Developed and maintained comprehensive documentation for operational procedures and workflows.
- Led training sessions for new staff on operational protocols and best practices.
- Managed vendor relationships, negotiating contracts to optimize cost-efficiency in procurement processes.
HR & Operations Intern
TechBuzz Hub Ltd
10.2024 - 12.2024
- Assisted in coordinating company events and outreach initiatives, including recruitment fairs and student
engagement. - Managed project logistics, tracked task completion, and maintained internal communication plans.
- Supported project reporting and stakeholder follow-ups to ensure alignment with milestones.
- Conducted research on industry trends to enhance operational strategies and efficiency.
- Provided support in project coordination, facilitating communication among team members.
- Developed training materials to onboard new interns, enhancing their learning experience.
- Participated in process evaluation meetings, contributing insights for strategic decision-making.
Personal Assistant
Totalenergies EP Uganda
09.2017 - 04.2022
- Oversaw internal meeting logistics and stakeholder communication, ensuring
cross-departmental alignment. - Coordinated schedules, supplier engagements, and follow-up activities
for high-impact business operations. - Monitored operational risks and managed critical information flows to
senior leadership. - Identify and resolve minor operational
risks, contributing to business continuity
and process optimization. - Liaise between the upper management and employees, managing the communication with internal and external executives on various projects and tasks.
- Implementing and maintaining procedures, administrative systems.
- Organising team building activities for the EACOP staff.
- Organized travel arrangements and accommodations for executives, enhancing logistical efficiency and comfort.
- Streamlined office operations by implementing digital tools for task management, increasing overall productivity.
Executive Assistant
Kampala Hospital Limited
12.2015 - 09.2017
- Managed administrative support for HR and operations teams including project planning, Onboarding activities, and training logistics.
- Facilitated internal communication between leadership and staff to support smooth operations.
- Implemented process improvements that streamlined administrative workflows and reduced turnaround times.
- Trained junior staff on office protocols and best practices for improved team performance.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organised Company Board meetings (Venue & Logistics) including accommodation & travel arrangements for both local and international members (Netherlands, UK, as well as various locations in Africa)
- Assist in Administrative duties on behalf of the Human Resource Manager, such as conducting interviews, Payroll, Resolving conflicts, etc
- Organise company events, such as End of Year staff parties, sports days, general staff meetings, working hand in hand with Human Resource Manager
Administrator
Little Swans Preschool
01.2015 - 11.2015
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Collected, validated, and distributed information to employees.
- Issuance of contracts and maintenance of various personnel records and files.
- Monitor staff attendance records, leave plans, overtime, etc.
- Preparation of staff salaries, PAYE and NSSF deductions
- Banking of all monies received at the school office, payment of utilities and other school expenditures.
- Facilitate and ensure smooth running of all school programs and functions.
- Preparation of monthly newsletters, and all other written and verbal communications to parents, staff and service providers.
Data Intergity Officer
National Social Security Fund
12.2012 - 01.2014
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Analysis of members’ Social Security contribution statements.
- Careful interpretation of missing periods and monthly contributions made to ensure receipt of correct amounts upon retirement. Including deletion of multiple figures and capture of missing figures.
- Ensuring that all monthly schedules handed in by various employers within the country have been scanned and uploaded onto the NSSF system.
- Compilation of daily reports (status of individual statements and required actions)
Cashier
Barclays Bank Of Uganda
03.2008 - 01.2011
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Dipense and receive physical cash and other financial instruments over the counter to walk-in customers.
- Capturing all transactions in the Banks system.
- Explanation of security requirements to customers.
- Reconciling own till cash at start and end of day.
- Acquiring new customers to the Bank and introduction of existing customers to new products.
- Maintained high level of product knowledge.
- Handled cashier duties, provided excellent customer service, resolved customer complaints and inquiries.
- Worked flexible schedule and extra shifts to meet business needs.
Marketing Intern
Diamond Trust Bank
12.2007 - 03.2008
- Collaborated with team members to help expand marketing channels.
- Helped with planning and hosting of marketing events.
- Contributed to mock-ups, email campaigns, and social media content.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Acquiring new bank customers; opening accounts and maintaining clients.
- Contributing ideas to marketing campaigns.
- Conducting research and analysing data to identify and define audiences.
- Carrying out various promotional activities that increase the awareness of the Bank and its services in the growing community.
- Preparation of daily activity reports.
- Follow up of prospective clients,
- Opened account for Future Options that was considered as a large account - still running to date.
Sales & Stores Clerk ( Internship)
Fotogenix Ltd
08.2005 - 03.2006
- Generated new sales leads to achieve and exceed monthly sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Prepared merchandise for sales floor by pricing or tagging.
- Sale of photographic material, chemicals and related materials.
- Receipt of and order of photographic materials from Kodak suppliers within Africa.
- Follow up of credit payments for some customers.
- Daily reconciliation of cash and products within the stores.
- Optimized the stock room set up thereby increasing efficiency
Education
Associate Diploma In People Management - Human Resource Management _ People Mgt Level 5
Chartered Institute of Personnel & Development
London, United Kingdom 03-2027
Certificate of Achievement - ALX AFRICA Virtual Assistant Programme
ALX AFRICA
NAIROBI KENYA09-2025
Postgraduate Diploma In Human Resource Mgt - Human Resource Management
Kenya Institute of Management
Nairobi, Kenya07-2007
Bachelor Of Business Administration - Management
Makerere University Business School
Nakawa, Kampala07-2004
Uganda Advanced Certificate Of Education - Maths, Economics, Geography, FineArt.
Makerere College School
Kampala, Uganda12-2000
Uganda Certificate Of Education - All Subjects
Gayaza High School
Mpigi, Uganda12-1998
Skills
- Risk Identification & Mitigation
- Data Analytics & Documentation
- Team Collaboration & Task Prioritization
- Quality assurance and control
- Training management
- Enterprise risk management
- Compliance monitoring
- Project Assistance
- Stakeholder Updates
- Scheduling management
- Personnel resource allocation
- Cost reduction strategies
Timeline
Associate Consultant - Business Operations
Ankolo Consulting
10.2025 - Current
HR & Operations Intern
TechBuzz Hub Ltd
10.2024 - 12.2024
Operations Coordinator
Woodstone Developments
07.2024 - 10.2025
Risk Advisor
Old Mutual Limited
05.2024 - Current
Personal Assistant
Totalenergies EP Uganda
09.2017 - 04.2022
Executive Assistant
Kampala Hospital Limited
12.2015 - 09.2017
Administrator
Little Swans Preschool
01.2015 - 11.2015
Data Intergity Officer
National Social Security Fund
12.2012 - 01.2014
Cashier
Barclays Bank Of Uganda
03.2008 - 01.2011
Marketing Intern
Diamond Trust Bank
12.2007 - 03.2008
Sales & Stores Clerk ( Internship)
Fotogenix Ltd
08.2005 - 03.2006
Associate Diploma In People Management - Human Resource Management _ People Mgt Level 5
Chartered Institute of Personnel & Development
Certificate of Achievement - ALX AFRICA Virtual Assistant Programme
ALX AFRICA
Postgraduate Diploma In Human Resource Mgt - Human Resource Management
Kenya Institute of Management
Bachelor Of Business Administration - Management
Makerere University Business School
Uganda Advanced Certificate Of Education - Maths, Economics, Geography, FineArt.
Makerere College School
Uganda Certificate Of Education - All Subjects
Gayaza High School
Accomplishments
- Successfully supported multi-departmental project launches with smooth administrative execution across multiple organizations.
- Created Code of Conduct, Operations & Training manual that contributed greatly to improvements in onboarding efficiency at Woodstone Developments, Kololo.
- Coordinated high-profile recruitment and operational events with over 90 participants at TechBuzz Hub Ltd.
- Contributed to operational process reviews and risk mitigation strategies across multiple organizations.
- Developed inventory tracking spreadsheets, and Action item trackers for C-Suite clients that led to high level efficiency at Board Level.
Certification
Certificate of Proficiency – Insurance Regulatory Authority (2024)
Finance for HR Leaders – HRMAU (2024)
Communicating with Diplomacy & Tact - NASBA (2022)
Developing Emotional Intelligence - PMI(2022)
Transform to Grow - IOLAR (2016)