Jackie Osiru
Kampala
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Well organised and resourceful Administrator experienced in Program support and Human resources. Self-driven, committed individual with strong communication skills; demonstrating a strong sense of initiative that have enabled me to thrive comfortably in highly demanding multicultural environments.
Overview
17
17
years of professional experience
Work History
P.A. to Project Director ( EACOP Department)
Totalenergies EP Uganda
Kampala
2017.09 - 2022.04
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Applied effective time management techniques to meet tight deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Maintaining the Directors’ diaries and schedule appointments; managing diaries and organising meetings (including all logistics for the said meetings such as venue, refreshments, etc)
- Acting as a first point of contact for EACOP/TEAM BV Uganda;
- Act as Liaison for physical and online meetings set up between Officials of Government of Uganda and or Government of Tanzania with Managing team at EACOP/TEAM.
- Booking and arranging travel, transport and accommodation for Project director/Managing Director and entire EACOP team/official guests
- Onboarding of new staff to the project;
- Reminding the manager/executive of important tasks and deadlines.
- Typing, compiling and preparing reports, presentations and correspondence
- Managing databases and filing systems.
- Implementing and maintaining procedures, administrative systems.
- Liaising with external stakeholders, aswell as suppliers and clients.
- Organising team building activities for the EACOP staff.
Executive Assistant
Kampala Hospital Limited
Kampala
2015.12 - 2017.09
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Maintaining the CEO’s diaries and schedule appointments.
- Acting as a first point of contact for CEO; handling correspondence (emails, official letters, phone calls, etc)
- Organise Company Board meetings (Venue & Logistics) including accommodation & travel arrangements for both local and international members (Netherlands, UK, as well as various locations in Africa)
- Assist in Administrative duties on behalf of the Human Resource Manager, such as conducting interviews, Payroll, Resolving conflicts, etc
- Organise company events, such as End of Year staff parties, sports days, general staff meetings, working hand in hand with Human Resource Manager
- Coordinate HR projects (meetings, trainings, surveys etc) (including taking minutes)
- Receive Employee relation issues on behalf of HR;
- Interviewing: Coordinate communication with candidates, scheduling interviews, involved in panel for Administrative roles.
- Onboarding new employees
Administrator
Little Swans Preschool
Kampala
2015.01 - 2015.11
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Collected, validated, and distributed information to employees.
- Issuance of contracts and maintenance of various personnel records and files.
- Monitor staff attendance records, leave plans, overtime, etc.
- Preparation of staff salaries, PAYE and NSSF deductions
- Banking of all monies received at the school office, payment of utilities and other school expenditures.
- Facilitate and ensure smooth running of all school programs and functions.
- Preparation of monthly newsletters, and all other written and verbal communications to parents, staff and service providers.
Data Intergity Officer
National Social Security Fund
Kampala
2012.12 - 2014.01
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Analysis of members’ Social Security contribution statements.
- Careful interpretation of missing periods and monthly contributions made to ensure receipt of correct amounts upon retirement. Including deletion of multiple figures and capture of missing figures.
- Ensuring that all monthly schedules handed in by various employers within the country have been scanned and uploaded onto the NSSF system.
- Compilation of daily reports (status of individual statements and required actions)
Office Manager ( Volunteer)
Apt Media House
Kampala
2011.09 - 2012.11
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Reception of Customers.
- Introducing customers to packages offered by the business, i.e. Photography, Videography, advertising, music, and décor.
- Receipt of payments.
- Maintenance and daily reconciliation of incomes and expenditures.
- Office administrative duties
Cashier
Barclays Bank Of Uganda
Kampala
2008.03 - 2011.01
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Dipense and receive physical cash and other financial instruments over the counter to walk-in customers.
- Capturing all transactions in the Banks system.
- Explanation of security requirements to customers.
- Reconciling own till cash at start and end of day.
- Acquiring new customers to the Bank and introduction of existing customers to new products.
- Maintained high level of product knowledge.
- Handled cashier duties, provided excellent customer service, resolved customer complaints and inquiries.
- Worked flexible schedule and extra shifts to meet business needs.
Marketing Intern
Diamond Trust Bank
Kampala
2007.12 - 2008.03
- Collaborated with team members to help expand marketing channels.
- Helped with planning and hosting of marketing events.
- Contributed to mock-ups, email campaigns, and social media content.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Acquiring new bank customers; opening accounts and maintaining clients.
- Contributing ideas to marketing campaigns.
- Conducting research and analysing data to identify and define audiences.
- Carrying out various promotional activities that increase the awareness of the Bank and its services in the growing community.
- Preparation of daily activity reports.
- Follow up of prospective clients,
- Opened account for Future Options that was considered as a large account - still running to date.
Sales & Stores Clerk ( Internship)
Fotogenix Ltd
Kampala
2005.08 - 2006.03
- Generated new sales leads to achieve and exceed monthly sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Prepared merchandise for sales floor by pricing or tagging.
- Sale of photographic material, chemicals and related materials.
- Receipt of and order of photographic materials from Kodak suppliers within Africa.
- Follow up of credit payments for some customers.
- Daily reconciliation of cash and products within the stores.
- Optimized the stock room set up thereby increasing efficiency
Education
Associate Diploma In People Management - Human Resource Management _ People Mgt Level 5
Chartered Institute of Personnel & Development
London, United Kingdom 03.2024
Postgraduate Diploma In Human Resource Mgt - Human Resource Management
Kenya Institute of Management
Nairobi, Kenya07.2007
Bachelor Of Business Administration - Management
Makerere University Business School
Nakawa, Kampala07.2004
Uganda Advanced Certificate Of Education - Maths, Economics, Geography, FineArt.
Makerere College School
Kampala, Uganda12.2000
Uganda Certificate Of Education - All Subjects
Gayaza High School
Mpigi, Uganda12.1998
Skills
- Document Uploading
- Customer Loyalty
- Electronic Filing System
- Administrative Support
- Microsoft Excel
- Project Assistance
- Stakeholder Updates
- Google Drive
- Team Meetings
Timeline
P.A. to Project Director ( EACOP Department)
Totalenergies EP Uganda
2017.09 - 2022.04
Executive Assistant
Kampala Hospital Limited
2015.12 - 2017.09
Administrator
Little Swans Preschool
2015.01 - 2015.11
Data Intergity Officer
National Social Security Fund
2012.12 - 2014.01
Office Manager ( Volunteer)
Apt Media House
2011.09 - 2012.11
Cashier
Barclays Bank Of Uganda
2008.03 - 2011.01
Marketing Intern
Diamond Trust Bank
2007.12 - 2008.03
Sales & Stores Clerk ( Internship)
Fotogenix Ltd
2005.08 - 2006.03
Associate Diploma In People Management - Human Resource Management _ People Mgt Level 5
Chartered Institute of Personnel & Development
Postgraduate Diploma In Human Resource Mgt - Human Resource Management
Kenya Institute of Management
Bachelor Of Business Administration - Management
Makerere University Business School
Uganda Advanced Certificate Of Education - Maths, Economics, Geography, FineArt.
Makerere College School
Uganda Certificate Of Education - All Subjects
Gayaza High School
Similar Profiles
Arlene Louie BrazaArlene Louie Braza
Cost Controller at TotalEnergies EP United Arab EmiratesCost Controller at TotalEnergies EP United Arab Emirates
Hashim HassanHashim Hassan
SENIOR CONTRACTS ENGINEER at TOTALENERGIES EP (Brunei) BVSENIOR CONTRACTS ENGINEER at TOTALENERGIES EP (Brunei) BV
Hashim HassanHashim Hassan
SENIOR CONTRACTS ENGINEER at TOTALENERGIES EP (Brunei) BVSENIOR CONTRACTS ENGINEER at TOTALENERGIES EP (Brunei) BV