Summary
Overview
Work History
Education
Skills
Timeline
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AGNES KASAASIRA

AGNES KASAASIRA

KAMPALA,Uganda

Summary

Detail-focused Head Waitress committed to maintaining exceptional service, cleanliness and brand standards. Builds rapport quickly to maximise customer comfort and deliver first-class hospitality experiences. Confident leader, aiding productivity through dedicated teamwork. Confident student with excellent interpersonal and organisation skills seeks Head Waitress position. Energetic and proactive for positive, professional customer care. Leads by example to motivate high-performing service teams. Motivated individual offers bar and restaurant experience to Head Waitress role. Supervises teams to maintain standards and achieve customer satisfaction. Flexible and adaptive to meet changing priorities in fast-paced service environments. Passionate Head Waitress with extensive hospitality and service experience. Friendly and enthusiastic to provide welcoming, attentive customer environments. Positive with a can-do attitude for adaptable team support. Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business. Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations. Job Title with extensive food and beverage knowledge. Works great with service and kitchen teams to meet customer needs. Accomplished Type student, pursuing Area of study eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things. Hard-working Job Title with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Dedicated Job Title with Number years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience. Experienced Job Title with over Number years in Type industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

7
7
years of professional experience

Work History

Waitress Supervisor

VIRGIN HOTEL
KAMPALA, Uganda
07.2017 - Current
  • Led team of Number waiting staff to deliver top quality service and reach revenue goals.
  • Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes.
  • Trained, coached and mentored Number new staff to harness menu knowledge and effectively upsell.
  • Opened and closed restaurant in line with company protocols, conducting rigorous health and safety and hygiene checks.
  • Provided constructive feedback to drive performance of waiting staff through regular 1:1 and team meetings.
  • Strategically delegated tables amongst team of Number, monitoring service quality and guest satisfaction levels.
  • Quickly established positive rapport with customers to elevate guest experience and maximise upselling opportunities.
  • Served Number+ covers each shift with excellent planning and supervision.
  • Trained and supervised wait staff to maintain first-class customer service standards.
  • Enforced consistent compliance with HACCP and Covid-19 protocols to reduce health risks.
  • Maximised covers by monitoring dining room for seating availability.
  • Informed and advised customers on menu options and allergy concerns, making specific recommendations based on dining preferences.
  • Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.
  • Inspected plated meals prior to table delivery, reducing errors and enforcing quality standards.
  • Handled customer complaints and restored satisfaction through tactful communication and swift resolution.

Education

CUSTOMERSERVICE - HOSPITALITY AND HOTEL MANAGEMENT

YMCA INSTITUTION
WANDEGEYA KAMPALA
05.2015

Skills

Waiting tables

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Timeline

Waitress Supervisor

VIRGIN HOTEL
07.2017 - Current

CUSTOMERSERVICE - HOSPITALITY AND HOTEL MANAGEMENT

YMCA INSTITUTION
AGNES KASAASIRA