Summary
Overview
Work History
Education
Skills
Websites
LEADING PERSONAL QUALITIES
Interests
EXTRA ACHIEVEMENTS
References
Timeline
Generic
Agnes Nakintu Nakyejjwe

Agnes Nakintu Nakyejjwe

Organization Management Expert
Kampala

Summary

Professional in customer service industry with keen ability to address and resolve customer concerns. Recognized for enhancing team collaboration and consistently achieving results in dynamic environments. Proficient in communication and conflict resolution, adaptable to changing needs.

Professional with strong background in customer service and communication, ready to excel in dynamic call center environment. Skilled in resolving customer issues, managing high call volumes, and maintaining positive attitude under pressure. Known for fostering team collaboration, adapting to changing needs, and consistently achieving performance targets. Expertise includes problem-solving, multitasking, and using call center software effectively.

Overview

6
6
years of professional experience
9
9
years of post-secondary education
3
3
Languages

Work History

Call Center Executive

True North Consult Ltd
01.2023 - 11.2023
  • Achieve prescribed customer contact quality standards.
  • Record customer queries accurately.
  • Escalate customer queries that cannot be resolved on 1st contact in line with the approved process.
  • Adhere to assigned roster/schedule including availability and allowed breaks.
  • Comply with Service standards and individual targets relating to contact management.
  • Actively monitor own performance against standards and address shortfalls.
  • Roles and Responsibilities

Cashier

Nano Restaurant, Makerere Kampala
01.2018 - 03.2022
  • Managed all the transactions with customers and non-customers.
  • Perform other duties as assigned by the supervisor.
  • Roles and Responsibilities

Intern

Makerere University, Internship research project, College of humanities and social sciences, School of liberal and performing arts.
02.2021 - 04.2021
  • Identify and examine the different set-ups and challenges faced by small scale businesses in the slum.
  • Providing reports to the supervisor
  • Perform other duties as assigned by the supervisor
  • Roles and Responsibilities

Education

Bachelors of Arts - Organizational Studies

Makerere University
01.2018 - 01.2022

Uganda Certificate of Education - undefined

Mengo Senior Secondary School
01.2010 - 01.2015

Skills

  • Strong computer and internet research skills
  • Multitasking in multicultural environment
  • Managerial skills
  • Computer Applications; Microsoft word, Excel and Power Point
  • Prepare Technical reports
  • Good interpersonal and communication skills

LEADING PERSONAL QUALITIES

  • Self-motivated graduate with well-developed human resource management, supervision, customer care skills, interpersonal relations communication and coordination skills combined with a flexible attitude to work.
  • A critical thinker with strong analytical skills.
  • Proven integrity, exceptional client orientation and passion for excellence.
  • Strong team-player skills developed through field work, in group project course works associated with the degree, and in particular group presentation work, in which good marks were achieved.
  • Good organizational skills developed in a variety of deadline orientated situations.
  • Get on well with people at all levels, easily making good working relationships.
  • Strive for quality with a proactive attitude in everything I do.

Interests

Sport I believe a healthy body is the key to a focused mind in today’s hectic society, I enjoy swimming which requires a high level of dedication and motivation, Internet researching, reading articles to expand on my knowledge, Knowledge seeking through training, mentorship and interactive sessions

EXTRA ACHIEVEMENTS

Opened up my own Crocheting business in 2020

References

1. Mr. Katende, Wilberforce, 

Management Information Systems Officer,

Cairo Bank, Kampala, Uganda, P.O BOX 7052, Kampala-Uganda

 Wilberforce.katende@cbu.co.ug, 0773105748, 


2. Mr. Mumbere Malcom  

Environmental Engineer 

QLCE Plot 3628 Namugongo wakiso Kampala

mumberealcom@gmail.com, Tel; +256774258644

Timeline

Call Center Executive

True North Consult Ltd
01.2023 - 11.2023

Intern

Makerere University, Internship research project, College of humanities and social sciences, School of liberal and performing arts.
02.2021 - 04.2021

Cashier

Nano Restaurant, Makerere Kampala
01.2018 - 03.2022

Bachelors of Arts - Organizational Studies

Makerere University
01.2018 - 01.2022

Uganda Certificate of Education - undefined

Mengo Senior Secondary School
01.2010 - 01.2015
Agnes Nakintu NakyejjweOrganization Management Expert