Aisha Babirye
Banker
Kampala
Summary
Versatile job seeker with 10 years of progressive experience with Absa Bank Uganda Ltd. Decisive leader with excellent attention to detail, smart -working mentality, having exceptional commitment, customer relations, flexibility, a change agent who leads motivated teams towards organisational success. A quick learner endowed with integrity.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Branch Operations Officer
Absa Bank Uganda Ltd
Kampala, Kampala
07.2013 - 02.2021
- Reviewed new accounts for required documentation.
- Balanced daily cash and ATM, immediately documenting inaccuracies.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Maintained friendly and professional customer interactions.
- Generated financial and operational reports to assist management with business strategy.
- Solved cash differences by reviewing system reports and raising any issues identified.
Customer Services Advisor
Absa Bank Uganda Ltd
Kampala , Kampala
06.2011 - 07.2013
- Provided professional services and support in a dynamic work environment.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
Education
Uganda Certificate Of Education -
Mehta Secondly School
Buikwe 02.2000 - 11.2003
Uganda Advanced Certificate Of Education -
Katikamu Secondary School
Luwero 02.2004 - 11.2005
Bachelor Of Business Administration - Finance (Hons)
Makerere University
Kampala 08.2006 - 06.2009
Skills
Relationship building and management
Handling sensitive information and maintaining confidentiality
Client and team oriented attitude
High level of integrity
Competence in use of standard software (word, excel and power point)
Exceptional analytical skills
Accomplishments
- Successfully trained over 20 new tellers over the time of service with the bank.
- Supervised team of 5 staff members to drive results.
- Attained high level of intergeity, professional behaviour and meeting deadlines.
- No operational loses registered in during my term of service due to high level of compliance to company policies and controls.
- Maintained 75% "net promoter score"because of the professionalism used in solving customer complaints and queries.
- Reduced turn around time on customer requests and instructions such as account opening and transfers.
Referees
Mr. Karugaba Ahab
Investments Manager
Deposit Protection Fund
Plot 7 Lourdel Road, Kampala
Tel: 25677566660 / 2561220641
Email: ahab.karugaba@dpf.or.ug
Mr. Mukoza Stephen
Regional Manager- Central
Absa Bank Uganda Ltd
Tel. 256759014671
Email:Stephen.Mukoza@absa.africa
Ms. Juliet Nakakawa
Lecturer
Makerere University,College of Natural Sciences, Department of Mathematics
Tel:256774172335
- Email:juliet.nakakawa@mak.ac.ug
Timeline
Branch Operations Officer
Absa Bank Uganda Ltd
07.2013 - 02.2021
Customer Services Advisor
Absa Bank Uganda Ltd
06.2011 - 07.2013
Bachelor Of Business Administration - Finance (Hons)
Makerere University
08.2006 - 06.2009
Uganda Advanced Certificate Of Education -
Katikamu Secondary School
02.2004 - 11.2005
Uganda Certificate Of Education -
Mehta Secondly School
02.2000 - 11.2003