Excel
Aisha Namakula
London,102
Summary
PERSONAL PROFILE I am a graduate from Makerere University, determined and ready to be challenged. I have developed good communication and organization skills and am confident working independently or as part of a team. Possessing enthusiasm, self-driven and able to work a range of shift with a positive attitude required to be successful in a company in which I can share my knowledge and also learn more in a bid to further my career.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Carer
skyline Home Care Services
London, Surbiton
08.2022 - Current
- Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Ran errands for patients, did shopping and picked up other necessities.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Remained alert to problems or health issues of clients and competently responded.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored and assisted residents through individual service plans.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained frequent supervision of residents unable to call for assistance.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Used company software and databases to maintain records of services performed and patient conditions.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Conferred with supervisor to discuss patient condition and medical care.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Client service/ public relation officer
Swangz Avenue
03.2015 - 07.2022
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Collaborated with [department or management] to achieve [result].
- Onboarded new temps by entering into [Software] and setting up in time clock.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked flexible hours; night, weekend, and holiday shifts.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Served customers and followed outlined steps of service.
- Developed team communications and information for meetings.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Identified issues, analyzed information and provided solutions to problems.
- Managed on-site evaluations, internal audits and customer surveys.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Maintained energy and enthusiasm in fast-paced environment.
sales supervisor
African queen Uganda ltd
01.2013 - 02.2013
- And as a team we managed to achieve a sale of 1000 products a day.
Sales person
Stanbic Bank, BUZZ Ltd
08.2014 - 10.2014
- Tasked to promote and open accounts under Stanbic’s “Ez Dimes” students accounts
- With another colleague, we visited 4 university campuses, recruited and opened nearly 600 new accounts in a period of 1 month.
intern, public Relations Assistant
Uganda Red Cross Society
06.2013 - 08.2013
- As a team we also managed to recruit over two thousand members to join Uganda Red Cross.
Education
Bachelor of Art - Arts “Communication skills
college of Humanities and social science. Makerere University
08.2010 - 05.2014
No Degree - Adult Social Care
Care Skill Academy
03.2022 - 04.2023
Skills
Client relations expert
Public relations background
Customer/Client relations
Client relations skills
Client Service
Client Relationships
Managing public relations
Client relationships management
Customer and client relations
Client service-focused
Software
Powerpoint
Word
Timeline
Carer
skyline Home Care Services
08.2022 - Current
No Degree - Adult Social Care
Care Skill Academy
03.2022 - 04.2023
Client service/ public relation officer
Swangz Avenue
03.2015 - 07.2022
Sales person
Stanbic Bank, BUZZ Ltd
08.2014 - 10.2014
intern, public Relations Assistant
Uganda Red Cross Society
06.2013 - 08.2013
sales supervisor
African queen Uganda ltd
01.2013 - 02.2013
Bachelor of Art - Arts “Communication skills
college of Humanities and social science. Makerere University
08.2010 - 05.2014