ASIIMWE JAFFIN
Kampala
Summary
Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.
Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2025
2025
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Business/ Operations Manager
DSN International Ltd
1 2014 - Current
- Supervising & Managing Teams: Overseeing, assigning tasks, and reviewing the work performed by my fellow team members
- Ensuring that project deliverables meet quality standards and align with business objectives
- Project Planning & Budget Management: Developing, reviewing, and managing project plans and budgets, ensuring adherence to financial constraints while achieving operational goals
- Training & Development: Continuously training, mentoring, and motivating team members to enhance their skills and drive high performance
- Promoting a culture of continuous improvement and professional growth
- Leadership & Project Management: Leading operational and business development projects, providing strategic direction, resolving challenges, and ensuring the successful execution of initiatives
- Assessing risks and implementing solutions to meet business objectives
- Quality Assurance & Compliance: Ensuring that all operational outputs, including financial reporting and client deliverables, meet high-quality standards and comply with industry regulations and best practices
- Client Relationship Management: Developing and maintaining strong relationships with clients and key stakeholders
- Acting as a liaison between clients and internal teams to ensure client needs are met and expectations exceeded
- Quality Assurance Across Services: Leading quality assurance initiatives across various services, ensuring that all business development and operational activities are executed with excellence and in line with our company standards
- Stakeholder Engagement & Liaison: Building and nurturing relationships with key decision-makers within the organization we work with and externally, ensuring ongoing communication and collaboration to drive business growth
Sales Technical Manager
SolarWaveAB
04.2017 - 08.2021
- Technical Sales Leadership: Lead the technical sales process, including identifying customer needs, presenting customized solutions, and guiding clients through the technical aspects of solar-powered water purification systems
- Project Management & Execution: Oversee the planning, execution, and successful delivery of solar-powered water purification projects from inception to completion, ensuring that all technical requirements are met
- Client Relationship Management: Build and maintain strong relationships with clients, understanding their specific needs and providing ongoing support and consultation to ensure satisfaction with the products and services
- Sales Strategy Development: Contribute to the development and execution of sales strategies, identifying new market opportunities, and driving growth in the solar-powered water purification sector
- Training & Support for Sales Teams: Trained and mentored sales teams on the technical aspects of solar-powered water purification systems, empowering them to effectively communicate the benefits and functionalities to potential clients
- Technical Support & Troubleshooting: Provide post-sales technical support to clients, assisting with the installation, operation, and maintenance of solar-powered water purification systems
- Regulatory Compliance & Quality Assurance: Ensure that all products and projects comply with relevant industry regulations, standards, and certifications
Founder/Managing Director
TegekaHS
01.2016 - 03.2017
- Visionary Leadership: Bootstrapped, Conceived and launched an innovative on-demand cleaning service platform, connecting customers with professional cleaners via a user-friendly app
- Strategic Development: Led the startup to become a finalist in the inaugural MTN MoMo API Challenge in Uganda, gaining significant recognition and validation
- Customer Acquisition: Successfully scaled the platform, acquiring over 1,000 paying customers, leveraging digital marketing, partnerships, and customer-centric strategies
- Social Impact: We were more Focused on empowering mothers by providing them with opportunities for financial and digital inclusion, integrating them into the gig economy
- Operational Management: Oversaw the day-to-day operations, including team management, technology development, and customer support, ensuring smooth service delivery
- Partnerships and Collaboration: Built strategic partnerships with financial institutions and tech companies, enhancing the platform's capabilities and reach
Business Development Executive
LabX
06.2014 - 08.2014
Education
Project Planning and Management -Short Course -
Uganda Management Institute
Bachelor of Science in Applied IT - B.Sc.AIT
ISBAT University
L4Diploma in Business Info. - Technology
LearnIT Institute of Business and Technology
Uganda Advanced Certificate of Education - UACE
SEETA HIGH SCHOOL MBALALA CAMPUS
Uganda Certificate of Education - UCE
SEETA HIGH SCHOOL MBALALA CAMPUS
Skills
Operations & Project Management
Innovation & Process Improvement
Strategic Planning & Execution
Leadership in Training & Development
Financial & Budget Management
Marketing & Customer Engagement
Business Development & Client Relationship Management
Change Management & Adaptability
Supply Chain & Logistics Optimization
Technological Integration & Innovation
Coaching & Mentorship
Problem Solving & Decision Making
Marketing-Oriented Mindset
Time Management & Multi-tasking
Ethical Leadership & Integrity
Budgeting and forecasting
Certification
I, the undersigned, certify that to the best of my knowledge and belief, this CV correctly describes myself, my qualifications, and my experience and I am available to undertake the assignment in case of an award. I understand that any misstatement or misrepresentation described herein may lead to my disqualification or dismissal by the employer or client.
Engagements
- National Planning Authority, Government, Supply and installation of GIS Software and Training to staff
- Electoral Commission of Uganda, Government, Provision of Audit Management software, Supply of GIS System with Equipment
- Ministry of Water and Environment, Government, Supply of 10 Automatic Weather station Equipment under the Regional Pastoral Livelihoods Resilience Project: P129408
- National Medical Stores, Government, Configured and setup Pentana MK Insight software (Audit and Analytics)
- Uganda Civil Aviation Authority, Government, Project Management and First Line support for Supply and Installation of VHF Directional finder
- Ministry of Agriculture Animal and Fisheries, Government, Project Management and First Line support for Supply and Installation of GIS System
- Uganda Airforce, Government, Project Management and First Line support for Supply and Installation of Portable Automatic Weather Systems
- Uganda Communications Commission, Government, Supply, Installation, Maintenance and Support of Spectrum Management software
- National Agriculture Research Organization, Government, Supply of Data Collection Tablet under WorldBank Project ID P109224
- Ministry of Works and Transport, Government, Supply of IT Equipment – HandHeld GPS (WorldBank Project; Uganda Transport Sector Development Project)
- Ministry of Energy and Mineral Development, Government, Project Management and First Line support for Supply and Installation of GIS Aerial licenses and Equipment under the Energy for Rural Transformation Agency
- Petroleum Authority of Uganda, Government, Supply, Installation and Maintenance of GIS Application suites with training to the end-users
- National Water and Sewerage Corporation, Government, Supply of Thermal field Billing printers and Rugged phone
- DT GLOBAL, USAID, Weather Station Installation under Feed the future Uganda Institutional and Systems Strengthening Activity
Personal Information
- Citizenship: Uganda
- Date of Birth: 07/11/93
Countryofresidence
Uganda
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
Timeline
Sales Technical Manager
SolarWaveAB
04.2017 - 08.2021
Founder/Managing Director
TegekaHS
01.2016 - 03.2017
Business Development Executive
LabX
06.2014 - 08.2014
Bachelor of Science in Applied IT - B.Sc.AIT
ISBAT University
L4Diploma in Business Info. - Technology
LearnIT Institute of Business and Technology
Uganda Advanced Certificate of Education - UACE
SEETA HIGH SCHOOL MBALALA CAMPUS
Uganda Certificate of Education - UCE
SEETA HIGH SCHOOL MBALALA CAMPUS
Business/ Operations Manager
DSN International Ltd
1 2014 - Current
Project Planning and Management -Short Course -
Uganda Management Institute