Summary
Overview
Work History
Education
Skills
Timeline
Generic
AKANKUNDA SAFRAH

AKANKUNDA SAFRAH

HOTEL MANAGEMENT
Kampala,MBARARA

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

3
3
years of professional experience
10
10
years of post-secondary education
3
3
Languages

Work History

Student Intern

IGONGO COUNTRY HOTEL
MBARARA
05.2023 - Current
  • Welcomed guests and provided the necessary information of the establishment, provided customers with food menus, serve drinks, food to guests.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Gained operational knowledge and supported departmental needs.
  • Took meeting notes and compiled paperwork to support department.
  • Performed administrative duties and staff support tasks.
  • Analyzed problems and worked with teams to develop solutions.
  • Interacted with customers by phone, email, or in-person to provide information.

Hotel Receptionist (Intern)

NILE VILLAGE HOTEL.
Jinja
05.2022 - 08.2022
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.

Hotel Receptionist

PAC SPA
IISINGYIRO
11.2020 - 05.2021
  • Serving and cooking italian dishes and Beverages.
  • Record keeping and analysis
  • General House keeping like being in charge of the laundry activities.
  • Handling expatriates from Italy, Spain, and Costarica

Education

UGANDA CERTIFICATE OF EDUCATION -

MASHERUKA GIRLS SS
SHEEMA
01.2013 - 12.2016

Diploma In Hotel Management - Hospitality, Food Production, Front Office, BusinessManagement

UGANDA HOTEL AND TOURISM TRAINING INSTITUTE (CrestedCrane
Jinja
09.2019 - 08.2023

UGANDA ADVANCED CERTIFICATE OF EDUCATION -

St Agnes Girls
Bushenyi
02.2017 - 12.2018

Skills

Team collaboration

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Timeline

Student Intern

IGONGO COUNTRY HOTEL
05.2023 - Current

Hotel Receptionist (Intern)

NILE VILLAGE HOTEL.
05.2022 - 08.2022

Hotel Receptionist

PAC SPA
11.2020 - 05.2021

Diploma In Hotel Management - Hospitality, Food Production, Front Office, BusinessManagement

UGANDA HOTEL AND TOURISM TRAINING INSTITUTE (CrestedCrane
09.2019 - 08.2023

UGANDA ADVANCED CERTIFICATE OF EDUCATION -

St Agnes Girls
02.2017 - 12.2018

UGANDA CERTIFICATE OF EDUCATION -

MASHERUKA GIRLS SS
01.2013 - 12.2016

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AKANKUNDA SAFRAHHOTEL MANAGEMENT