AKANKUNDA SAFRAH
HOTEL MANAGEMENT
Kampala,MBARARA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Student Intern
IGONGO COUNTRY HOTEL
MBARARA
05.2023 - Current
- Welcomed guests and provided the necessary information of the establishment, provided customers with food menus, serve drinks, food to guests.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Gained operational knowledge and supported departmental needs.
- Took meeting notes and compiled paperwork to support department.
- Performed administrative duties and staff support tasks.
- Analyzed problems and worked with teams to develop solutions.
- Interacted with customers by phone, email, or in-person to provide information.
Hotel Receptionist (Intern)
NILE VILLAGE HOTEL.
Jinja
05.2022 - 08.2022
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Hotel Receptionist
PAC SPA
IISINGYIRO
11.2020 - 05.2021
- Serving and cooking italian dishes and Beverages.
- Record keeping and analysis
- General House keeping like being in charge of the laundry activities.
- Handling expatriates from Italy, Spain, and Costarica
Education
UGANDA CERTIFICATE OF EDUCATION -
MASHERUKA GIRLS SS
SHEEMA 01.2013 - 12.2016
Diploma In Hotel Management - Hospitality, Food Production, Front Office, BusinessManagement
UGANDA HOTEL AND TOURISM TRAINING INSTITUTE (CrestedCrane
Jinja 09.2019 - 08.2023
UGANDA ADVANCED CERTIFICATE OF EDUCATION -
St Agnes Girls
Bushenyi 02.2017 - 12.2018
Skills
Team collaboration
Documentation and reporting
Active listening skills
Project support
Recordkeeping
Outstanding communication skills
Timeline
Student Intern
IGONGO COUNTRY HOTEL
05.2023 - Current
Hotel Receptionist (Intern)
NILE VILLAGE HOTEL.
05.2022 - 08.2022
Hotel Receptionist
PAC SPA
11.2020 - 05.2021
Diploma In Hotel Management - Hospitality, Food Production, Front Office, BusinessManagement
UGANDA HOTEL AND TOURISM TRAINING INSTITUTE (CrestedCrane
09.2019 - 08.2023
UGANDA ADVANCED CERTIFICATE OF EDUCATION -
St Agnes Girls
02.2017 - 12.2018
UGANDA CERTIFICATE OF EDUCATION -
MASHERUKA GIRLS SS
01.2013 - 12.2016