AKELLO HARRIET

• Provide holistic support of application availability to business users.
• Collaborated with developers, analysts and project managers to expedite issue resolutions/live proving activities..
• Facilitate the delivery of changes to the core application system.
• Participle in the performance and integration testing results.
• Coordinate user acceptance testing and back out testing.
• Automation of business reports as needed.
  
  

· Work collaboratively across the business and IT to accomplish projects.

• Preparation of UAT workstations for new systems being introduced
• Supporting various projects at different stages.
• To manage migration related activities.
• To supervise maintenance of End User hardware
• To provide second line support for end user hardware issues
• To ensure information security guidelines are implemented as prescribed by group information security.
• To ensure change management procedures are adhered to when installing or upgrading software.
• Provide high level of functional expertise to resolve major complex live business problems relating end user hardware.

• Worked flexible hours across night, weekend, holiday on projects.
• Install, configures, and troubleshoots desktop operating systems as required by dependent services.
• Developed and maintained courteous and effective working relationships.
• Monitors resource utilization and performance of the servers to apply preventive or corrective actions to maintain high efficiency levels.
• Demonstrated respect, friendliness and willingness to help wherever needed.