Summary
Overview
Work History
Education
Skills
Timeline
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AKELLO MARGRET

CASHIER
Kampala

Summary

Proven track record in enhancing customer satisfaction at Zara Gardens Hotel and Apartments, adept at managing cash transactions with exceptional accuracy and providing top-notch assistance. Skilled in data entry and possessing strong telephone skills, I excel in office management and thrive in fast-paced environments, consistently achieving high customer service ratings. i am also a quick learner and flexible who adjusts to new environments very fast.

Overview

2
2
years of professional experience
1
1
Language

Work History

RECEPTIONIST

ZARA GARDENS HOTEL AND APARTMENTS
02.2025 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled check ins and checkouts
  • Handled cash transactions at the front desk

CASHIER

THE ATHENA HOTEL
02.2024 - 01.2025
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

CASHIER

MESTIL HOTEL AND RESIDENCES NSAMBYA
01.2023 - 01.2024
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor - TRAVEL AND TOURISM

MAKERERE UNIVERSITY BUSINESS SCHOOL
NAKAWA
05.2001 -

UACE

EBENEZER SECONDARY SCHOOL
KAMPALA
01-2021

UCE

EBENEZER SECONDARY SCHOOL
KAMPALA
01-2019

Skills

Data entry

Telephone skills

File management

Office management

Operating the POS system

Cash handling

Operating the ids system

Timeline

RECEPTIONIST

ZARA GARDENS HOTEL AND APARTMENTS
02.2025 - Current

CASHIER

THE ATHENA HOTEL
02.2024 - 01.2025

CASHIER

MESTIL HOTEL AND RESIDENCES NSAMBYA
01.2023 - 01.2024

Bachelor - TRAVEL AND TOURISM

MAKERERE UNIVERSITY BUSINESS SCHOOL
05.2001 -

UACE

EBENEZER SECONDARY SCHOOL

UCE

EBENEZER SECONDARY SCHOOL

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