Mulonde Alain Witindi
Kampala,Uganda
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem solving acumen.
Assists managers or senior managers with accomplishing demanding targets by encouraging staff and coordinating resources.
Methodical and well organized in optimizing coverage to meet operational demands.
Multi-tasking and flexibility to adjust for creating positive workplace culture and high-performing teams. Demonstrated good customer care and attention to small details.
Overview
6
6
years of professional experience
Work history
Assistant Manager
UG Rides/ Forest
Kampala, Uganda
12.2022 - Current
- I have been a bridge that connects top management with the rest of the employees.
- In charge of daily business operations and supervision.
- Trained staff on best practices to achieve optimal productivity.
- Checking employees schedules and ensure new hire understand their roles and duties.
- I handle different incoming phone calls regarding complaints and questions about different services the company offers.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
Operations Officer
Jahazi Pier
Kampala, Uganda
02.2020 - 01.2023
- Prevented overspending by checking and processing operative timesheets within cut-off periods.
- Promoted efficient workflow, verifying policies were distributed, understood and adhered to.
- Built and maintained strong business relations with clients and suppliers, profitability increase.
Education
Bachelor of Science - Business information systems
Bugema university
Kampala , Uganda08.2015
Skills
Time keeper
- Target motivated
- Outstanding customer service
- Operational support
- Logistical planning
- Supply negotiation
- Employee scheduling
- Business Development
Languages
English
Proficient
C2
French
Intermediate
B1
Swahili
Upper intermediate
B2
Luganda
Intermediate
B1
Timeline
Assistant Manager
UG Rides/ Forest
12.2022 - Current
Operations Officer
Jahazi Pier
02.2020 - 01.2023
Bachelor of Science - Business information systems
Bugema university