I am interested in exploring more in the IT world
Alex Sserugya
IT Technician
Kampala,Uganda
Summary
Adept at technical support and hardware/software installation, I enhanced system efficiency and reduced client downtime at Realtech Computers Uganda-Kampala. Skilled in collaboration and technical analysis, my work includes training technicians and establishing long-term client relationships, showcasing my ability to blend hard and soft skills effectively.
Overview
8
8
years of professional experience
Work History
Computer Repair Technician
Realtech Computers Uganda-Kampala
01.2019 - Current
- Collaborated with team members to complete complex repairs efficiently and effectively.
- Assisted in training new technicians, sharing knowledge of best practices and troubleshooting techniques for improved team performance.
- Developed expertise in various operating systems, hardware components, and software applications to better serve clients'' needs.
- Conducted thorough diagnostics tests to identify root causes of issues before initiating repairs or recommending solutions.
- Reduced downtime for clients by diagnosing and resolving hardware and software issues promptly.
- Built long-term relationships with clients by offering exceptional customer service and follow-up assistance when needed.
- Wrote reports on computer statuses and maintenance jobs.
- Improved system performance for users by performing regular maintenance tasks, such as cleaning, updates, and upgrades.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Offered customized recommendations to clients on how to improve their computer''s performance based on individual usage patterns and requirements.
- Implemented data recovery procedures for clients experiencing accidental data loss or system failures, ensuring minimal impact on their operations.
- Refurbished used computers and technological equipment, saving companies money.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Software Installation
Sharijah Computers
02.2018 - 12.2018
- Assisted customers with software installation and configuration, enabling seamless integration into their workflow.
- Provided technical support during software installation and configuration.
- Assisted customers with software installation, configuration, and troubleshooting, resulting in optimal system performance.
- Played an instrumental role in setting up new laboratories by laying out clear guidelines around equipment procurement, software installation, and LIMS integration.
- Assisted customers with software installation, configuration, and troubleshooting tasks for optimal system performance.
- Assisted clients with software installation, configuration, and updates, contributing to a smooth workflow experience.
Computer Operator
Hillside Schools-Naalya
01.2017 - 12.2017
- Generated reports covering details about data, system operation, and error monitoring.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Reacted calmly during times of highly stressed or emergency situations.
- Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
- Optimized resource usage by efficiently allocating computer systems for various workloads and user needs.
- Reduced downtime by proactively identifying potential issues and taking corrective actions before problems escalated.
- Enhanced system efficiency with regular maintenance checks and updates.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Education
Certificate Of Technical Studies - Computer Repair
Aptech Computer Solutions
Kampala04.2013
Uganda Advanced Certificate Of Education - Highschool Certificate
Namirembe Hillside High School
Wampeewo Gayaza12.2009
Skills
Language fluency
Collaboration platform integration
Technical Analysis
Training and presentations
Technical Support
Type setup
Desktop component change management
Hardware and software installation
Software
Helpdesk services
Application installations
Peripheral Repair
Peripheral maintenance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
- Established a computer repair and maintenance shop which has resolved a number of client's issues
Interests
Learning new stuff and keeping myself up to date
Facing new challenges
Timeline
Computer Repair Technician
Realtech Computers Uganda-Kampala
01.2019 - Current
Software Installation
Sharijah Computers
02.2018 - 12.2018
Computer Operator
Hillside Schools-Naalya
01.2017 - 12.2017
Certificate Of Technical Studies - Computer Repair
Aptech Computer Solutions
Uganda Advanced Certificate Of Education - Highschool Certificate
Namirembe Hillside High School