I am interested in exploring more in the IT world
Alex Sserugya
IT Technician
Kampala,Uganda
Summary
Adept at technical support and hardware/software installation, I enhanced system efficiency and reduced client downtime at Realtech Computers Uganda-Kampala. Skilled in collaboration and technical analysis, my work includes training technicians and establishing long-term client relationships, showcasing my ability to blend hard and soft skills effectively.
Overview
8
8
years of professional experience
Work History
Computer Repair Technician
Realtech Computers Uganda-Kampala
01.2019 - Current
- Collaborated with team members to complete complex repairs efficiently and effectively.
- Assisted in training new technicians, sharing knowledge of best practices and troubleshooting techniques for improved team performance.
- Developed expertise in various operating systems, hardware components, and software applications to better serve clients'' needs.
- Conducted thorough diagnostics tests to identify root causes of issues before initiating repairs or recommending solutions.
- Reduced downtime for clients by diagnosing and resolving hardware and software issues promptly.
- Built long-term relationships with clients by offering exceptional customer service and follow-up assistance when needed.
- Wrote reports on computer statuses and maintenance jobs.
- Improved system performance for users by performing regular maintenance tasks, such as cleaning, updates, and upgrades.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Offered customized recommendations to clients on how to improve their computer''s performance based on individual usage patterns and requirements.
- Implemented data recovery procedures for clients experiencing accidental data loss or system failures, ensuring minimal impact on their operations.
- Refurbished used computers and technological equipment, saving companies money.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Software Installation
Sharijah Computers
02.2018 - 12.2018
- Assisted customers with software installation and configuration, enabling seamless integration into their workflow.
- Provided technical support during software installation and configuration.
- Assisted customers with software installation, configuration, and troubleshooting, resulting in optimal system performance.
- Played an instrumental role in setting up new laboratories by laying out clear guidelines around equipment procurement, software installation, and LIMS integration.
- Assisted customers with software installation, configuration, and troubleshooting tasks for optimal system performance.
- Assisted clients with software installation, configuration, and updates, contributing to a smooth workflow experience.
Computer Operator
Hillside Schools-Naalya
01.2017 - 12.2017
- Generated reports covering details about data, system operation, and error monitoring.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Reacted calmly during times of highly stressed or emergency situations.
- Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
- Optimized resource usage by efficiently allocating computer systems for various workloads and user needs.
- Reduced downtime by proactively identifying potential issues and taking corrective actions before problems escalated.
- Enhanced system efficiency with regular maintenance checks and updates.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Education
Certificate Of Technical Studies - Computer Repair
Aptech Computer Solutions
Kampala04.2013
Uganda Advanced Certificate Of Education - Highschool Certificate
Namirembe Hillside High School
Wampeewo Gayaza12.2009
Skills
Language fluency
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
- Established a computer repair and maintenance shop which has resolved a number of client's issues
Interests
Learning new stuff and keeping myself up to date
Facing new challenges
Timeline
Computer Repair Technician
Realtech Computers Uganda-Kampala
01.2019 - Current
Software Installation
Sharijah Computers
02.2018 - 12.2018
Computer Operator
Hillside Schools-Naalya
01.2017 - 12.2017
Certificate Of Technical Studies - Computer Repair
Aptech Computer Solutions
Uganda Advanced Certificate Of Education - Highschool Certificate
Namirembe Hillside High School
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