Allen Christine Najjuuko
Kampala,Kampala
Summary
Dynamic Sales Manager with 14 years of B2B sales and management experience. Expertise in voice, data, mobile financial services, cloud services, and colocation services. Passionate about providing honest product information and working with people. Skilled in sales management, team leadership, business development, customer service, and relationship management. Able to develop sales plans, enforce merchandising standards, monitor product availability, and provide training.
Overview
15
15
years of professional experience
Work History
Partner Success Lead
The Innovation Village
Kampala
05.2023 - Current
- Promoting and advocating Mastercard's Community Pass platform to Digital Economy program stakeholders.
- Providing assistance in devising and executing marketing strategies with the Marketing and Communications team to promote Community Pass to various program partners and stakeholders.
- Delivering presentations and demonstrations to showcase the platform's features, capabilities, and benefits to both technology-based solution providers and the last-mile customers the solutions are designed for.
- Participate in industry events and conferences to represent the platform and engage with potential Partners and users.
- Collaborating with Marketing, Communications, and technical teams to develop promotional materials and campaigns for the Community Pass platform.
- Maintaining a strong understanding of industry trends and competitive products to inform platform positioning and messaging.
- Developing Business cases and Value propositions for technical companies utilizing the community pass platform.
- Providing Roll up reporting to the Executive team.
Sales Manager
Raxio Data Centre
09.2019 - 05.2023
- As Sales Manager at RDC, I led efforts in collaborating with the Executive team to create and execute the Company's Sales strategy, creating subscription Sales within the Company's focus verticals.
- Key achievements: Successfully launched the Raxio data centre in collaboration with the Marketing team amidst the covid pandemic.
- Successfully sold Revenue worth 1Million USD (MRR) within one year of starting.
- Developed a robust network of eco-system relationships through active participation in segment-based conferences.
- Managed and nurtured key accounts to consistently drive customer satisfaction and increase repeat sales
- Coordinated project Sales by facilitating interactions among end customers, key partners, and in-house technical expertise.
- Identified new customers and partners in new or existing application areas, and worked closely with them to articulate the benefits and technological advantages of the Company's products and solutions.
- Collaborated with Company marketing team to amplify and expand regional brand visibility
- Developed an effective Sales and customer retention strategy covering local and international customers with 100% customer retention.
Key Account Manager & Segment head Finance and Banking sector
MTN Uganda – MTN Business Department
07.2017 - 09.2019
- Defined and managed delivery of strategy for Banking and Finance portfolio, maximizing MTN's growth, profitability, and market share with seamless integration.
- Key Achievements: Retained and grew revenues of the banking and finance sector by 106%
- Oversaw project management responsibilities associated with integrating SMS and USSD services for MTN
- Achieved a 60% conversion rate for pipelines
- Developed and documented the agency banking process where banks under the leadership of the Uganda Banker’s Association are utilize the mobile money distribution infrastructure to tap into the unbanked community
- Designed and Implemented business process for direct connectivity of SMS/ USSD services for the Banking and Finance portfolio
- Recovered a customer debt of 2.6 billion with a three-year ageing.
Key Account Manager Wholesale and Partnerships
MTN Uganda – MTN Business Department
11.2016 - 07.2017
- Positioned MTN as the leading wholesale capacity provider by selling high-capacity bandwidth and increasing ICT revenue.
- Developed structured account development plans and contract strategies
- Negotiated successful telecommunication agreements with wholesale/Partner account portfolio.
- Managed and increased ICT revenue in an 8 Billion annual revenue key accounts’ portfolio, while developing and maintaining structured account development plans and contract strategies.
- Achieved a 40% increase in company revenue during the first quarter through the addition of strategic partners and ISPs
- Negotiated and successfully closed complex telecommunication agreements with multinational clients, wholesale vendors, and partner accounts
- Developed a new price model for high-capacity bandwidth
- Built strong senior and technical level client relationships on a local and international scale.
Corporate Account Manager – Contractors and Partners
MTN Uganda – MTN Business Department
02.2014 - 11.2016
- Developed and executed sales strategies for Voice, Data, Mobile financial and managed services
- Successfully maintained relationships with approximately 115 customers while actively seeking opportunities to grow the customer base.
- Accountable for meeting sales quota and maintaining optimal client satisfaction
- Key achievements: Retained and grew customer revenues by over 120% in 2015.
- Project coordinator for a mobile money-saving solution for 10,000 mobile money users under Catholic Relief Services in partnership with MicroSave.
- Grew a customer revenue-generating base from 35 customer accounts in January 2014 to 110 customer accounts in December 2015.
- Recognized as employee of the month in March and July 2014, as well as April and May 2015.
- Expanded customer revenue generating base from 35 accounts in January 2014 to 110 accounts by December 2015
- Nominated by Head of Corporate Sales for “Employee of the year Award (2014).
- Reviewed customer feedback surveys to evaluate effectiveness of current strategies and make recommendations for improvement.
- Created promotional materials such as brochures, flyers, email campaigns.
- Facilitated cross-functional collaboration between different departments within the organization.
- Coordinated with other departments to ensure successful execution of projects.
Corporate Sales Administrator - Contractors and Partners
MTN Uganda – MTN Business Department
12.2011 - 02.2014
- Account Management, processing of customer requests, leads generation, conversation, and providing support to the administrative requirements of the account management team
- Key achievements: Named employee of the month October 2012 and June 2013
- Developed a sales prospects tracker for the corporate sales team that continuously assists the team follow up on all new prospects and on-going business
- Developed a daily fault report that assisted the MTN Business team keep track of all customers's pending faults, which report was later modified and adopted by the technical team
- Successfully brought on board three major accounts in 2013 that generated an additional annual revenue of over 360 million UGX.
Customer sales representative
MTN Uganda Limited- Mobile money
03.2009 - 12.2011
- Acquired and retained MTN mobile financial services customers by delivering exceptional customer service and addressing client inquiries and complaints.
- Key Achievements: Supported Key Projects like sage (Social Cash Transfer scheme that is Government funded and supports the elderly)
- Successfully attained annual sales goal by securing at least 20 new customers per day, resulting in substantial growth of the mobile money subscriber base and subsequent revenue increase.
- Recognized for excellent performance in April 2009 and November 2011.
Education
Executive master of business administration (EMBA) -
Quantic School of Business And Technology
Washington, D.C., United States03-2025
CNET Training
12.2019
The Sales Agency
11.2019
Skill soft
02.2015
Miller Heiman
11.2014
Skill soft
11.2014
Skill soft
05.2014
Uganda Management Institute
08.2012
Makerere University Kampala
Skills
- Negotiation and persuasion
- Communication skills
- Customer Relations
- Relationship Management
- Sales Management
- Marketing skills
- Grants management
- Reporting skills
- ICT Competence
- Analytical Skills
- Team Leadership
- Sales Planning
- Sales Reporting
- Strategic account development
- Pipeline Management
Languages
- English
- Luganda
References
- Mrs. Zianah Muddu, Engagement Partner, Financial Technology Service Providers Association of Uganda, 1st Floor, The Wildlife Tower, Kampala, 0772333896, zianah.muddu@fitspa.ug
- Mr. Anthony Kituuka, Executive Director, Equity Bank Uganda, P. O. Box 10184, Kampala, Uganda, 256 414 531377, 0755711919, anthony.kituuka@equitybank.co.ug
- Mr. Richard Yego, Managing Director, MTN Uganda, Plot 1-4 Nyonyi Gardens, Kampala, Uganda, 0312123124, 0772123124, Richard.Yego@mtn.com
References
References available upon request.
Timeline
Partner Success Lead
The Innovation Village
05.2023 - Current
Sales Manager
Raxio Data Centre
09.2019 - 05.2023
Key Account Manager & Segment head Finance and Banking sector
MTN Uganda – MTN Business Department
07.2017 - 09.2019
Key Account Manager Wholesale and Partnerships
MTN Uganda – MTN Business Department
11.2016 - 07.2017
Corporate Account Manager – Contractors and Partners
MTN Uganda – MTN Business Department
02.2014 - 11.2016
Corporate Sales Administrator - Contractors and Partners
MTN Uganda – MTN Business Department
12.2011 - 02.2014
Customer sales representative
MTN Uganda Limited- Mobile money
03.2009 - 12.2011
Executive master of business administration (EMBA) -
Quantic School of Business And Technology
CNET Training
The Sales Agency
Skill soft
Miller Heiman
Skill soft
Skill soft
Uganda Management Institute
Makerere University Kampala
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