ALOYSIUS SAMPSON
Summary
CAREER OBJECTIVES: As an I.T professional, I am inclined to express my capability to enhance the value of the existing human capital of any IT or software development firm through hard work, efficiency, and Integrity. As I advance in my career, I plan to leave a lasting impression and a notable mark wherever I find myself while working closely with colleagues to attain the desired goals and objectives, have the administrative skills and be able to work under pressure to meet deadlines. Furthermore, I'm an experienced and dedicated IT professional with successful experience in the Information Technology field. Proficient in hardware, software maintenance, web design and development and network design and implementation. Solid track record of providing timely positive responses to requests regarding computer related assistance. A deep understanding of the general organizational confidentiality policies associated with IT. Furthermore, I am independent at work, initiative, innovative, a team player and able to make things happen. Moreover, I can work with employees from diverse cultural backgrounds and tribal people; I am competent to perform multiple tasks as may be assigned.
Overview
4
4
years of professional experience
Work History
Web Developer
BennyBriel Technologies
Ondo State, Nigeria
05.2015 - 11.2015
- Roles and Responsibilities: Website development from scratch Website maintenance and contents uploading HTML5 PHP, JavaScript, Content Management System,(Wordpress, Joomla, & Drupal) iSON BPO/MTN Process Nigeria Position Held: (Customer Care Agent) Roles and Responsibilities: Obtain and resolve customer queries, complaints, and requests Provide information about products and services Exceed customer expectations.
Network Support Engineer
Etacell Telecom
Monrovia, Monrovia, Liberia
01.2018 - 07.2018
- Support end users with network connectivity Provide 1st line technical support to clients Install, Configure, Maintain and repair of all desktops and Network equipments (Mikrotik Router & Wireless Devices, Cisco Router & Access Points, Switches, Desktops, Provide onsite and remote technical support to users Perform regular servers update Perform regular backup on servers, both windows and Linux system Support users with Microsoft office suit Support users with their Emailing System configuring active directory Manage active directory server Manage Linux server Support users with MS Office (Word, Excel, Access, PowerPoint), Email; Designed and deployed standard user desktop environment; Train new users on system and support users.
- Install and configure Windows XP,Win2000 Desktops, Windows 7, Window 8,Laptops Installation, configuration, LAN connection, WAN connection, software installation, trouble-shooting; Client installation and maintenance, setting up connection of users to the server Responsible for providing internet services (Wireless) for companies Virtualization technology (VMware) VLANs configuration and troubleshooting Server configuration and Network design Configuration of wireless radio devices ( Ubiquiti, Mikrotik ) Voice over IP telephony configuration Configuration of Telnet, DHCP, DNS, and FTP Managing system Performance across the network Troubleshooting network Configuration of networks, LAN/WAN troubleshooting.
- Operating system maintenance Firewall, Remote Desktop Connection, and Security Internship at NIIT Oyo State Nigeria Position Held: (Junior Database officer) Roles and Responsibilities: Query the database from time to time.
- Perform DML operations on rows and column Create an index to enhance performance.
- Take Regular Backup of the database.
- Installation of Linux and the creation of users.
- Monitor the Performance of the Linux Server.
- Run the Scheduler Crone to automate task on the Linux Server Secure the Linux Server using Firewall.
- Ensure connectivity of clients to the Linux Server and maintain zero downtime, Nigeria Ondo State, Akure Nigeria.
Network Deployment & Operation Engineer
CSquared
Liberia
01.2018 - Current
- Roles and Responsibilities: Identify and manage end to end operations and maintenance of network deployment activities Manage back-office work handling the disposition of escalated tickets from customers, advanced troubleshooting, and ensuring the best resources are brought to bear as quickly as possible when handling problem-inducing events.
- Go into the field where contractors are laying CSquared fiber cables and perform customer acceptance reviews of the work being done by the contractor to determine if the work is being done to CSquared standards.
- Conduct site surveys, site installations, link configuration, fiber point inspections, spot checks, and Network Segment acceptance.
- Work escalated trouble tickets effectively and efficiently and interact with engineers, field technicians, and telecommunications carriers to facilitate resolving service issues in accordance with established processes and procedures.
- Document problem descriptions and detailed problem diagnosis with accuracy and compliance with established practices.
- Review and where necessary update the tracking of problems in the trouble- ticketing system.
- Participate in managing scheduled configuration changes to network and other services, as directed.
- Recommend and standardize methods to correct common network trouble issues and faults, especially those of a chronic nature.
- Recommend revisions to existing policies and procedures to make them more effective.
- Draft new policies and procedures for consideration by management to better optimize Network Operations.
- Deploy new technology (NOKIA Routers and Switches 7750 SR 2e, SAS-K 7210, SAS-T, SAS-SX, IXR 7250 etc) with certified Nokia engineers Splicing of Optical Fiber.
- Deployment of optical fiber cable.
- Supervise the implementation, commissioning and acceptance of the core and access passive network and active network Oversee all coordination with cross-functional teams to seamlessly turn over a completed network to Operations and Customer Service.
- Provide oversight on work done with contractors and internal team members to coordinate all splicing plans, conduct detailed reviews of splicing diagrams, and coordinate access for construction activities and testing.
- Provide oversight over regular project status meetings with the customer keeping them informed of project and delivery status, manage exceptions and communicate issues and risks to the customer and internal stakeholders Initiate and delegate the review and acceptance of vendor handover documentation Review and proofread technical documentation related to passive and active network components, e.g.
- Method of Procedures Enforcing Service Level Agreements from vendors and towards customers.
- Escalation management by acting as an escalation point for customer during fault occurrence Reporting to senior leadership on network performance through preparation and presentation of monthly/quarterly reports Etacell Telecom, Congo Town, Fish Market.
Education
National Diploma - Computer Science
NIIT College of Technology, Polytechnic, New Horizons College of Technology, Technologies, ND
Oracle Certified Associate (OCA/OCP) 2016 Cisco Certified Network Associate (CCNA) 2016 Linux+ Certification 2015 Web Designer - undefined
Web Developer with PHP, JavaScript, HTML5, CMS Customer Service Certificate - undefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Understanding of Routing Protocol Configurationsundefined
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Network Support Engineer
Etacell Telecom
01.2018 - 07.2018
Network Deployment & Operation Engineer
CSquared
Liberia
01.2018 - Current
Web Developer
BennyBriel Technologies
05.2015 - 11.2015
Web Developer with PHP, JavaScript, HTML5, CMS Customer Service Certificate - undefined
Oracle Certified Associate (OCA/OCP) 2016 Cisco Certified Network Associate (CCNA) 2016 Linux+ Certification 2015 Web Designer - undefined
National Diploma - Computer Science
NIIT College of Technology, Polytechnic, New Horizons College of Technology, Technologies, ND
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