ALVIN MARK MAGEZI

• Dedicated and results-driven Onsite Merchandiser with a proven track record of optimizing product visibility and driving sales in retail environments. Adept at implementing strategic merchandising plans, analyzing consumer behavior, and collaborating cross-functionally to enhance the overall customer shopping experience.

Key Achievements

• Led training sessions to educate store staff on product knowledge, customer service, and sales techniques
• Analyzed store financials, inventory levels, and other metrics to identify areas of improvement
• Established strong vendor relationships to maintain and support business.
• Monitored store traffic and customer engagement to determine display effectiveness.
• Proposed new ideas and concepts to enhance merchandise displays.
• Investigated current trends and innovative techniques to create unique displays.

As a content writer at Jumia Uganda, I was responsible for improving the search algorithm so that customers are able identify their items and also making sure that items are correctly categorized.

Key Responsibilities

• Identifying customers' needs and recommending new content to address gaps in the company's current content
• Assisting the marketing team in developing content for advertising campaigns ∙
• Proofreading content for errors and inconsistencies on the website.
• Editing and polishing existing content to improve readability

Key Achievements

• Quality online content was done which improved our organic traffic ∙
• we achieved about 78% GMV target for our JA promotion ∙
• We attained an 85% of the Gross order numbers.

As a Sales Agent, I was establishing relationships with both new and existing customers by pitching new deals and making sure they are satisfied with their ordered items through calls.

Key Responsibilities

• Keep a high level of knowledge about existing products and services, and learn about new products and services as they come in
• Follow up on customer orders as necessary
• Maintain and grow relationships with both potential and existing customers ∙
• Strive to improve customer satisfaction through excellent customer service

Key Achievements

• I was able to hit my monthly targets in both GMV and Gross orders with a 30% increase. ∙
• Received 95% good feedback in customer survey
• Got a salary increase of 20% after performance reviews.

While at M-KOPA Uganda, we have acquired more phone customers in the last three months than in the entirety of last year, identified customers who weren't being serviced, sales outlets with no marketing, and front-line staff working tirelessly but not appreciated

Key Responsibilities

• Ensuring that all customer queries receive a response within agreed timeframes ∙
• Sending regular feedback request forms to customers to identify areas where improvement is needed ∙ Making all customers aware of new offers and promotions ∙ Working towards challenging product targets ∙ Assisting customers with service upgrades, renewals and downgrades

Key Achievements

• My team and were able to carefully onboard 100,000 new customers this year 2021 and the previous record of sales last year was about 42,234 customers, made sure customers come to the end of their loans
• Received a 20% salary bonus at the end of the third quarter for providing consistent excellent service ∙
• Resolved 90% of complaints within agreed service timeframes

An organization aimed at promoting a culture of nonviolence and peace among the youth of different races in Uganda with values which include conflict transformation, youth led, grassroots and nonviolence which helps youth understand the importance of nonviolence in resolving issues they face in daily life

Key Responsibilities

• Printing out a list of activities that take place daily at the organization's offices, making reminder phone calls to other volunteers who are assigned to projects for scheduled days ∙ Opening and distributing as well as aiding in the preparation of bulk mailings
• Organization Marketing

Key Achievements

• Hana international school, we opened up a peace club and engaged in a few activities that could get them motivated and discussed ways attaining peace non-violently and leadership skills.

Consumer consult in partnership with the Ministry of Health, had to do a survey by seeking out different sectors that had to be improved through conducting an opinion poll where the respondent had to answer a series of questions and they had to be at least 15 years of age

Key Responsibilities

• Carried out extensive domestic prospects in fields of health, education, agriculture and finance
• Conducted opinion polls of Ugandan citizens of at least 15years concerning social issues
• Edit, compiled data and write field reports
• Any other duties that may be assigned by the supervisor

Key Achievements

• Successfully delivered the projects within the required SLA.
• Improved team performance in quantitative research by implementation of new processes

At Youth Alive, I was entering data from various source documents into the computer system for storage, processing and data management purposes

Key Responsibilities

• Prepare, compile and sort documents for data entry ∙
• Verify data and correct data where necessary ∙
• Combine and rearrange data from source documents where required ∙
• Maintain logbooks or records of activities and tasks

Fundi Bots is a non-profit organization which focuses on training students in programming, electronics and mechanics using robots as the primary tool

This training helps students to look at the world around them from a practical, solution-oriented perspective by guiding students through problem identification, brainstorming: collaboration: construction, programming, final deployment and system feedback

Key Responsibilities

• Prepared reports, memos as well as assisting in creating briefing materials
• Supported the team with daily functions and administrative tasks and assisted in development system ∙
• Created social media content; posts, videos, and graphics about the company

Key Achievements

• Introduction to programming in Arduino, scratch and AutoCAD software
• Contributed to over 3 design projects with using different programming languages

AH consulting provides consulting services to solve client's challenges hence enabling them to achieve their ambitions. This is attained through various strategies and analytics where by surveys are carried out in order to ascertain the sectors that need polishing particularly in Government Ministries and bodies

Key Responsibilities

• Gathered, recorded and encoded information from surveys ∙
• Reviewed data gathered from interviews to check if they were complete and accurate
• Inquired about a variety of specific information including a person's name, age, religious preference, address and state of residency.