Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Alyce Nagawa Tamale

Kampala

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Customer Service Officer (Booking and Compliance)

London Recruitment Group
04.2022 - Current
  • Provided administrative support to senior management, including calendar management, and travel coordination.
  • Recruited new health care assistants and nurses, and guided them on how to complete and confirm their registration.
  • Made compliance forms for health workers to be presented to their respective care homes.
  • Contacted different managers of care homes to ensure satisfactory performance from the healthcare assistants.
  • Introduced the new health care assistants at their respective care homes, and briefed them on how to perform at their places of work.
  • Booked in fully compliant health workers to work at the respective care homes.
  • Followed up on payments made to the different health workers from our clients.

Customer Service Executive

Sky Beam Company Limited
01.2021 - 03.2022
  • Handled incoming calls and responded to a wide range of customer inquiries.
  • Provided prompt customer service, resolving 100% of client issues in a timely and professional manner.
  • Utilized CRM software to document and track customer interactions and resolutions.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Expedited the resolution of customer problems and complaints to maximize satisfaction.
  • Computer literacy enhancement in areas of Microsoft Office and the use of software packages.
  • Assisted in the management of social media platforms to support the company’s intentions and goals.
  • Monitored customer feedback regularly to identify areas for improvement in services offered.
  • Strengthened customer retention by offering discount options.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.

Customer Service Trainee

National Social Security Fund Uganda
06.2018 - 08.2018
  • Worked with the customer service department in the registration of walk-in customers, updates, and correction of errors.
  • Worked with the data management unit to analyze both qualitative and quantitative data in the operations department.
  • Provided continuous assessment of different bank transactions.
  • Followed up and monitored occurrence of any financial errors.
  • Worked with the team using the CRM system to analyze qualitative and quantitative data from various organizations.
  • Computer literacy enhancement in areas of Microsoft Office and the use of software packages.
  • Acquired organizational and administrative skills in connection with follow-ups done by the operations department.

Education

Bachelor of Arts - Development Economics

Makerere University
Kampala
01.2020

High School Diploma -

Kings College Buddo
Kampala
11-2015

Skills

  • Customer service
  • Compliance management
  • Customer Relationship Management
  • Report writing and documentation
  • Microsoft office expertise
  • Business development
  • Problem solving
  • Effective communication

Websites

Languages

English, Fluent

Timeline

Customer Service Officer (Booking and Compliance)

London Recruitment Group
04.2022 - Current

Customer Service Executive

Sky Beam Company Limited
01.2021 - 03.2022

Customer Service Trainee

National Social Security Fund Uganda
06.2018 - 08.2018

Bachelor of Arts - Development Economics

Makerere University

High School Diploma -

Kings College Buddo

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Alyce Nagawa Tamale