AMANYA LORNAH
Public Relations PR actioner
Kampala,102
Summary
Motivated personnel with a great interest in customer satisfaction through providing immense customer experience. The goal is to contribute to exceptional customer experience within any organization or company that allows staff to put skills to work, leading to organizational growth and performance. Innovative Marketing leader with 5+ years of experience delivering exceptional marketing campaigns, content and collateral based on established and innovative strategies. Results-oriented and collaborative professional bringing expertise in brand management and social media engagement. Detail-oriented, attentive and decisive leader.
Overview
6
6
years of professional experience
38
38
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Corporate Affairs Manager
Aryami Consults
3 2021 - 12.2022
- Develop and implement the annual Corporate Marketing and Communications Strategy as part of the subsidiary companies’ overall strategic plan, in support of key business goals of the subsidiary companies
- Plan, manage and execute public relations and marketing plans to promote the Company’s brand, services, and client relations
- Establish effective media relationships and ensure the growth and lead the implementation of the Company's media-relations strategy to enhance goodwill and positive coverage for the companies
- Oversee the management of internal communications (including e-newsletters)
- Manage reputation, identify and mitigate issues that may concern the Company in advance, and managing and reporting on complaints received by the companies
- Design programs to create and maintain a positive image of the corporation to the external publics
- Identify and manage opportunities for the CEOs/Key Executives to participate in seminars, for and other business engagements that would enhance the Company’s image and expand their business network
- Oversee the management of the Company website and social media pages and ensure regular updates of all content
- Represent the Company on forums and other functions from time to time
- Manage the Corporation's Customer Care function to enhance client satisfaction in line with the Corporation's Service Delivery Charter
- Plan & manage the Corporation’s key events
- Manage the development and implementation of Corporate Social Responsibility programs
- Develop and implement crisis management strategies to alleviate crisis situations and maintain positive reputation
- Manage and implement change initiatives to achieve desired business plans and culture.
Business Development Officer
Diamond Trust Bank
08.2019 - 02.2021
- Tasked with product growth across various products like loans, mobile banking, internet banking among others
- The role further involved customer retention driven through exceptional customer experience through the period in the role
- The major tasks in this role included: Setting goals and developing plans for business and revenue growth
- Researching, planning, and implementing new target market initiatives
- Researching prospective accounts in the target market
- Pursuing leads and moving them through the sales cycle
- Achievements: Closed on new business and developed negotiating strategies by coordinating prospects goals and requirements with company objectives and procedures
- Generated new business and long-term account opportunities
- Developed, coordinated and implemented sales strategies that identified and produced new business
- Strategically organized and coordinated with senior executive’s new business trends to develop new services, products, and distribution channels
- Attended industry functions, events, and conferences; providing feedback and information on current markets.
Teller
Diamond Trust Bank
01.2019 - 08.2019
- Tasked with being the face of the bank through interfacing with customers on a daily basis and providing them with exceptional service
- The role involved majorly: Meeting customer needs in terms of cash withdrawals and deposits with utmost attention and customer satisfaction
- Cross selling bank products to customers in accordance with their needs and desires
- Upholding the bank’s image and brand to further its growth through excellent service delivery
- Championing the fight against Anti-Money Laundering and other financial related crimes.
Liaison Officer
Stanbic Bank
08.2015 - 12.2017
- The role tasked me with handling transactional queries within the bank’s Operations Department including cheques, ATM deposits and withdrawals including supporting with the verification of account amendments.
Education
Construction Management Procedures -
ALISON
04.2001 - 08.2024
Basics of International Relations - undefined
ALISON
01.2024 - 05.2024
Digital Market and Customer Relationship Management (CRM) - undefined
ALISON
Events Management: Strategy, Event Types and Customer Service - undefined
ALISON
12.2023 - 04.2024
Bachelor of Arts in Mass Communication Majoring in Public Relations, Marketing and Crisis Management - undefined
Uganda Christian University, Mukono
01.2011 - 04.2014
Uganda Advanced Certificate of Education (U.A.C.E) - undefined
Mpoma School
01.2009 - 04.2010
Uganda Certificate of Education (U.C.E) - undefined
Mpoma School
01.2005 - 04.2008
Primary Leaving Examinations (PLE) - undefined
Gayaza Junior School
01.1998 - 04.2004
Skills
Excellent people skills and customer focus
Excellent communication skills including corporate communication
Conflict and Complaint resolution
Competitor and Market Analysis
Proactive approach to problem solving
Flexible and adaptable, able to work well individually and within a team
Attention to detail
Basic Banking Certification
Certification
Basic Banking Certification
References
- Mr. Peter Olowo, Programme Specialist, UNDP, Nigeria, 0772601877, peter.olowo@undp.org
- Mr. Mulozi Ronald, Manager Insurance Governance and Administration, Stanbic Bank Uganda, 0779 073501, mulozir@stanbic.com
- Mr. Joseph Ntale, Communications Manager, National Social Security Fund, 0782 058012, josephntale@gmail.com
- Mr. Andrew Ssentambi, Branch Manager, Diamond Trust Bank, Lugogo Branch, 0777 473719, cheandrew092@gmail.com
Timeline
Basics of International Relations - undefined
ALISON
01.2024 - 05.2024
Events Management: Strategy, Event Types and Customer Service - undefined
ALISON
12.2023 - 04.2024
Business Development Officer
Diamond Trust Bank
08.2019 - 02.2021
Teller
Diamond Trust Bank
01.2019 - 08.2019
Liaison Officer
Stanbic Bank
08.2015 - 12.2017
Bachelor of Arts in Mass Communication Majoring in Public Relations, Marketing and Crisis Management - undefined
Uganda Christian University, Mukono
01.2011 - 04.2014
Uganda Advanced Certificate of Education (U.A.C.E) - undefined
Mpoma School
01.2009 - 04.2010
Uganda Certificate of Education (U.C.E) - undefined
Mpoma School
01.2005 - 04.2008
Construction Management Procedures -
ALISON
04.2001 - 08.2024
Primary Leaving Examinations (PLE) - undefined
Gayaza Junior School
01.1998 - 04.2004
Corporate Affairs Manager
Aryami Consults
3 2021 - 12.2022
Digital Market and Customer Relationship Management (CRM) - undefined
ALISON