Summary
Overview
Work History
Education
Skills
sports, reading, tech
Timeline
Hi, I’m

AMOS KASOZI

IT SUPPORT OFFICER
KAMPALA
AMOS KASOZI

Summary

PERSONAL INFORMATION I am an Information Technology professional, seeking a new challenge in my career. I have working experience in computer networking and systems in both the non-government and bank sectors. I have the competence to understand a client’s needs and develop appropriate and effective tech solutions. I have the skill set and behavioral competence to work in a dynamic, fast paced and high-performance work environment. I give my best to every task or assignment given to me because I take pride in doing a good job. I am a quick learner with a desire to continually improve my knowledge and experience to remain competitive in world of computer technology. 2. Administration support Maintained an asset database for the organization and tracked changes. Responded to phone calls as they came in and solved IT-related issues as they came in ACHEIVEMENTS This was an internship where I was exposed to practical working of Information Technology through: Setting up and configuring networks in a large organization, specifically setting up a computer lab in one of the Watoto high schools Computer maintenance work Using Team View and Remote PC to solve user’s problems remotely

Overview

6
years of professional experience
8
years of post-secondary education

Work History

DHL DOMESTIC, NEW TIMES EXPRESS
KAMPALA

IT SUPPORT OFFICER
11.2022 - Current

Job overview

  • 1
  • Computer Networking and Systems
  • Install and configure computer networks and systems
  • Monitor both computer and network systems to ensure stable performance
  • Ensuring security of data, networks access and backup system
  • Conducting hardware and software updates and ensuring compatibility with DHL’s IT system
  • Planning and scheduling regular maintenance of IT systems and security systems
  • Configuring and managing the Database and emailing systems
  • Managing the asset database for the company
  • Employed proven problem-solving techniques to resolve issues quickly and with minimal disruption.
  • Streamlined processes to maximize operational results.

AFRICA DISTRIBUTION COMPANY

IT SUPPORT OFFICER
07.2018 - 08.2022

Job overview

  • 1
  • Computer Networking and Systems
  • Install and configure computer networks and systems
  • Monitor computer networks and systems to ensure stable performance
  • Identify how performance can be improved
  • Identify and solve any problems that arise with computer networks and systems
  • Maintain network connectivity on all devices 2
  • Soft and Hardware Maintenance
  • Install and maintain Digital Signage solution software for all the clients
  • Maintain existing software and hardware by performing upgrades
  • Diagnose, repair, maintain hardware and software components
  • Assembling new systems and hardware
  • 3
  • Administration
  • Making budgets for equipment and assembly costs
  • Respond to Clients needs promptly
  • Manage and deploy company hardware when needed by clients
  • Maintain an asset database for the company
  • ACHIEVMENTS
  • Nominated employee of the month on two consecutive occasions in August and September 2019
  • Performance increased, leading to the growth of our client bases from 4 to 7 banks
  • Successfully set up a cloud-based server to control our client’s signage devices remotely
  • Completed several maintenance projects across the country within the set budget and time
  • Grew in my client relations and handling
  • CLINETALE SERVED:
  • LOCAL BANKS
  • Finance Trust Bank
  • Housing Finance Bank
  • Mercantile Credit Bank
  • REGIONAL BANKS
  • Kenya Commercial Bank
  • Diamond Trust Bank
  • INTERNATIONAL BANKS
  • Stanbic Bank

WATOTO CHURCH MINISTRIES

INTERN - IT SUPPORT DESK
06.2017 - 08.2017

Job overview

  • RESPONSIBILTIES 1
  • IT Support work
  • Setup new printers and connect them to the network
  • Set up new computers
  • Updated Anti-virus on the organization computers

Education

Uganda Christian University

Bachelors of Science from Information Technology
01.2015 - 05.2018

University Overview

Hope Senior School

Uganda Advanced Certificate of Education
01.2013 - 04.2014

University Overview

Hope Senior School

Uganda Certificate of Education
01.2009 - 04.2012

University Overview

ISBAT UNIVERSITY
KAMPALA

No Degree from CCNA
04.2001

University Overview

  • Continuing education in cybersecurity.
  • Continuing education in Network Security.

Skills

Technical competenciesundefined

sports, reading, tech

sports, reading, tech

I am a basket baller and coach.

I love reading and discovering new technologies especially innovations that simplify activities.


Timeline

IT SUPPORT OFFICER
DHL DOMESTIC, NEW TIMES EXPRESS
11.2022 - Current
IT SUPPORT OFFICER
AFRICA DISTRIBUTION COMPANY
07.2018 - 08.2022
INTERN - IT SUPPORT DESK
WATOTO CHURCH MINISTRIES
06.2017 - 08.2017
Uganda Christian University
Bachelors of Science from Information Technology
01.2015 - 05.2018
Hope Senior School
Uganda Advanced Certificate of Education
01.2013 - 04.2014
Hope Senior School
Uganda Certificate of Education
01.2009 - 04.2012
ISBAT UNIVERSITY
No Degree from CCNA
04.2001
AMOS KASOZIIT SUPPORT OFFICER