Ampereza Lucky
Receptionist
Mesaieed,Qatar
Summary
Customer service and administrative professional with over 5 years of experience in front desk operations and data management, expert in CRM software and operational efficiency. My key achievements include improving front desk operational efficiency by 30% at Amwaj Catering Services and reducing data discrepancies by over 40% at LENDSUP Financial Services. Seeking an Administrative Operations and Customer Service position at your esteemed company where I can apply my skills to support your mission of outstanding service and operational integrity.
Overview
9
9
years of professional experience
Work History
Banquet Helper
Hamad Medical Centre
Doha
12.2024 - Current
- Demonstrates knowledge and application of HMC's mission, vision, and values.
- Assist F&B staff in setting up meeting areas with stationery, F&B, and buffets.
- Assistance in the setup and dismantling of the restaurant buffet.
- Assistance in the placement of the chafing dishes.
- Assistance in receiving goods and placing them in the correct location in the storage.
- Shifting and lifting of the tables, chairs, and other equipment.
- Perform other duties as requested.
Office Receptionist
Amwaj Catering Services
Mesaieed
04.2022 - 11.2024
- Managed front desk operations while showcasing exceptional administrative and multitasking capabilities, resulting in a significant increase of guest satisfaction scores by 25% through prompt service and effective communication strategies
- Developed and implemented efficient scheduling systems, resulting in a 30% improvement in operational efficiency at the front desk
- Collaborated with team members to address customer concerns promptly, leading to a 20% increase in positive feedback and overall satisfaction
- Recognized and resolved training gaps within the front desk team, leading to a notable improvement in service delivery quality that enhanced guest experiences as reflected by tripling positive feedback over three months
Data Entry specialist
LENDSUP Financial Services
Kampala
01.2018 - 02.2022
- Processed over 1,000 financial data entries monthly with an accuracy rate exceeding 99%, ensuring high levels of data integrity and compliance within the organization's stringent financial reporting standards
- Analyzed data trends using Microsoft Excel to identify inefficiencies in reporting processes, resulting in a streamlined report generation system that saved the team 15 hours weekly and reduced turnaround time by one day
- Spearheaded improvements in data accuracy through strategic process enhancements, ultimately reducing discrepancies by over 40%, which directly contributed to an enhanced customer experience within the finance department
Front Desk IT Specialist
Airtel Uganda
Mbarara
03.2016 - 05.2018
- Achieved personal milestone by handling more than 150 technical inquiries weekly while maintaining positive feedback from users on efficiency and knowledge transfer during interactions with frontline staff members
- Utilized CRM software to effectively manage customer accounts, promoting customer engagement and retention by 25%
- Developed an interactive training manual for IT systems used company-wide; reduced onboarding time from four weeks to three weeks while improving employee satisfaction ratings in post-training surveys by over 20%
Education
Business Administration - Technology Management
Bishop Stuart University
10.2018
Skills
- Verbal and Written Communication Skills
- Customer Relationship Management (CRM)
- Data Entry & Management
- Front Desk Operations
- Microsoft Office Suite
- Quality Assurance & Compliance
- Customer Service Orientation
- Attention to detail
- Technical Support & Troubleshooting
- Training & Development
Languages
- English, Fluent
- Arabic, Intermediate
- Kinyarwanda, Advanced
- Swahili, Basic
Timeline
Banquet Helper
Hamad Medical Centre
12.2024 - Current
Office Receptionist
Amwaj Catering Services
04.2022 - 11.2024
Data Entry specialist
LENDSUP Financial Services
01.2018 - 02.2022
Front Desk IT Specialist
Airtel Uganda
03.2016 - 05.2018
Business Administration - Technology Management
Bishop Stuart University
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