Ampumuza Easter

A responsible, enthusiastic and determined Administrator & Customer Service Officer with over 7 years of professional experience in Operations & Administrative system, Customer Relationship Management (CRM), Local Resource Mobilization and marketing Events, financial management and administration, Development and enforcement of Customer service standards, Coordinating schedules, Stock management, sourcing service providers, per-qualification of service providers, Stakeholder Management, Sales and Marketing, Managing budgets, Coordination and Networking Project and Contract Administration, Reporting and Chronological documentation, Partnership and Compliance Management, Operations Management, implementation of Results-based Financing activities, Budget-management skills and proficiency, financial reporting, project development, Activity planning, Implementation, Providing leadership consolidation and systematic scaling of project. Has a comprehensive knowledge of all aspects of financial, administration management and all major Sales, Marketing and management systems. I am flexible, focused and maintain a calm and professional demeanour at all times, even when working under pressure. In my previous role I was responsible for assisting in program Administration, budgets and coordinating time management, policy formation and budget development, Program Implementation Support and providing detailed analysis of financial data. Looking to further my knowledge and take on new responsibilities and challenges. I am confident that with my skills and experience, I would make an excellent member of your team.

• Consistently met performance milestones in speed, accuracy, and volume
• Frequently set up staff training materials that increased the effectiveness of the Admin department by 20%.
• Demonstrated professional etiquette and manners, improving positive feedback and 5-star ratings by 100%.
• Resolved customers’ complaints by identifying the root causes of problems and taking appropriate corrective action, increasing the client retention ratio by 50%.
• Frequently set up staff training materials that increased the effectiveness of the customer service department by 20%.
• Recognized by directors as the best customer service representative

• Professionalism
• Communication
• Teamwork
• Technical Skills
• Training, Presentation & Reporting skills
• Human Resource Management
• Business development & Process Improvement
• Relationship building & Management
• Customer Service

• Environmental, social and governance (ESG) Training
• Interpersonal Communication
• Governance for sustainable Development
• Customer care and complaint management

• Gender: Female
• Nationality: Ugandan

• Mr. Kigozi Henry, Manager Customer Service, Roofing’s Limited, +256 781 564 700
• Dr. Bainomugisha Joseph, Medical Officer, Mulago Specialized Hospital, +256 779 626 251
• Namuli L Susan, Monitoring and Evaluation Specialist, PSFU-CEDP