Angella Nalule
Kampala,102
Summary
Talented Manager with 6 years in expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
2
2
years of professional experience
Work History
Social Media Manager
Cafesserie Mombasa, and Cultura Fine Dining Mombasa
01.2024 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
Manager
Frango by Cafesserie
11.2023 - Current
- Monitor food quality, presentation, and customer service standards
- Manage inventory, stock control. and suppliers to ensure cost effectiveness
- Recruit, train and supervise restaurant staff to maintain high performance
- conduct performance evaluations and address employee concerns
- Ensure excellent customer service and resolve any guest complaints professionally
- Balance daily restaurant sales
- manage restaurant budgets, control costs and maximize profitability.
- motivate and menyor employees to improve productivity and customer service.
Assistant Manager
Cafesserie
01.2023 - 10.2023
- Enforce health, safety and hygiene regulations to ensure compliance
- Supervise and assist restaurant staff in their daily tasks
- Train new employees on service standards, food handling, and company policies monitor daily sales, track expenses and assist in financial reporting
- Assist with payroll, staff ecvaluaitions, and disciplinary procedures.
Education
Bachelor of Business Computing - I.T
Makerere University Business School
Uganda01-2020
Skills
- Team leadership
- Staff training and development
- Customer relationship management (CRM)
- Task delegation
- Complex Problem-solving
- Social media management
- Online marketing strategies
Languages
English
Native language
German
Proficient
C2
Timeline
Social Media Manager
Cafesserie Mombasa, and Cultura Fine Dining Mombasa
01.2024 - Current
Manager
Frango by Cafesserie
11.2023 - Current
Assistant Manager
Cafesserie
01.2023 - 10.2023
Bachelor of Business Computing - I.T
Makerere University Business School
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