Anitah Kyomugisha
Entebbe
Summary
Dynamic Assistant Manager with a proven track record at Karibu BB Suites, excelling in operations management and staff supervision. Skilled in enhancing customer experiences and leading teams to exceed performance goals. Expertise in employee scheduling and customer relationship management, significantly improving service delivery and team productivity.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Karibu BB Suites
10.2022 - 10.2024
- Register and assign rooms to hotel guests and confirm reservations.
- Monitored cash intake and deposit records.
- Established team priorities, maintained schedules and monitored performance.
- Facilitate seamless front desk operations, such as greeting visitors, handling incoming calls.
- Enhance customer experience through attentive service, timely resolution of inquiries, and effective communication, handling up to 10 client interactions daily.
Housekeeping Staff
Karibu BB Suites
12.2021 - 09.2023
- Cleaned and stocked guest rooms by replacing used towels and linens, mopping floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Dusted picture frames and wall hangings with cloth.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Sorted, laundered and put away various laundry items.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Washed and put away kitchen dishes, utensils and glassware.
Internship Student
Lake Victoria Hotel
12.2019 - 02.2020
- Developed strong communication and organizational skills through working on group projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
Internship Student
Lake Victoria Hotel
06.2019 - 07.2019
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted guests warmly to foster welcoming environment.
Education
Certificate In Hotel And Institutional Catering - Institutional Catering And Hotel Management
Urlika Institute of Home Economics
Entebbe 2020
Uganda Certificate In Education -
Crane High School Kitintale
Kitintale Mutungo 2018
Primary Leaving Examination -
Ibanda Nursery And Primary School
Ibanda 2014
Skills
- Employee Scheduling
- Operations Management
- Staff Supervision
- Staff Management
- Business Administration
- Customer service and satisfaction
- Team motivation
- Staff Development
- Staff Training and Development
- Workload Management
Languages
English
Luganda
Lunyankole
Hobbies
Cooking
Reading
Touring
Timeline
Assistant Manager
Karibu BB Suites
10.2022 - 10.2024
Housekeeping Staff
Karibu BB Suites
12.2021 - 09.2023
Internship Student
Lake Victoria Hotel
12.2019 - 02.2020
Internship Student
Lake Victoria Hotel
06.2019 - 07.2019
Certificate In Hotel And Institutional Catering - Institutional Catering And Hotel Management
Urlika Institute of Home Economics
Uganda Certificate In Education -
Crane High School Kitintale
Primary Leaving Examination -
Ibanda Nursery And Primary School
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