Ankush Varal
Munyuno, Kampala, Uganda
Summary
Highly efficient and customer-oriented Food and Beverage Manager, more than 12+ years of experience in F&B and hospitality environments. Adept communicator with team leading and development skills. Forward thinking multi-tasker able to analyze situations and costs and successfully determine profitable outcomes. Pre-opening specialist.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Speke Resort & Convention Centre/CommonwealthResort
12.2023 - Current
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Organize, direct and evaluate food and beverage service
- Recruitment and training of staff
- Shift scheduling
- Performance management; monitor staff performance and provide feedback
- Purchase and control of inventory
- Monitor revenues and expenses
- Ensure practice of heath and safety regulations
- Negotiate supplier arrangements for food and beverage products
- Negotiate with clients for use of facilities for catering, parties, banquets, etc.
- Assisted with implementation of new safety instructions and equipment protocols.
F&B Manager
Holiday Inn Express Pune Pimpri
11.2019 - 11.2023
- Oversee day-to-day operations
- Design strategy and set goals for growth
- Maintain budgets and optimize expenses
- Set policies and processes
- Ensure employees work productively and develop professionally
- Oversee recruitment and training of new employees
- Evaluate and improve operations and financial performance
- Direct the employee assessment process
- Prepare regular reports for upper management
- Ensure staff follows health and safety regulations
- Provide solutions to issues (e.g
- Profit decline, employee conflicts, loss of business to competitors).
Guest Service Officer
Vivanta Hotel Hinjawadi Pune (Taj Hotels Resorts & Palaces)
01.2019 - 11.2019
- Assist the F & B Manager in Planning, Forecasting and Budgeting the revenues and cost for the outlet
- Staffing and Scheduling of the department and allocation of duties
- Develop systems and procedures that achieve higher cost efficiency and guest satisfaction
- Facilitate learning and development for all the team members of the department
- Operational: Supervise and direct the daily activities of the outlet
- Work with the outlet chefs in the area of cuisine, menu planning & design for the various outlets/Banquets
- Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service to all guests
- Assist the F & B Manager in organizing food festivals and developing guest loyalty and retention programmers
- Ensure that all the operational standards set for all the equipment & processes are followed
- Maximize F & B profitability by implementing the cost containment strategies for all the outlets
- Assist the F & B Mgr in order to prepare the promotion and marketing/PR plans for various outlets and execute the same
- Conduct refresher-training programmers for the staff and guide the new members of the department
- Maintain regular contacts with corporate and individual customers, and build strong relationships with them
- Stay informed about local, national and international best practices/trends in food service, interior design, technology and entertainment in F & B
- Ensure that the department procures the best quality raw material and cost-effective equipment.
Food and Beverage Executive
Holiday Inn Pune (IHG Hotels & Resorts)
11.2017 - 12.2018
- Areas of responsibility include Restaurants/Bars and Room Service, if applicable
- Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods
- Strives to continually improve guest and employee satisfaction
- Determines training needed to accomplish goals, then implements plan.
Food and Beverage Supervisor
Marriott International
05.2016 - 08.2017
- Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved
- Effectively manage the restaurant in the absence of the Food and beverage Manager
- Manage operations with passion, integrity, and knowledge while promoting the culture and values of the Outlets
- Implement new company policies and procedures by developing plans and instructing staff
- Provide direction to shift leaders, and staff to achieve restaurant goals
- Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
- Provide coaching and feedback to managers and staff and assess performance on an ongoing basis
- Create a positive guest experience by delivering a high level of service and ensuring all staff engages guests to understand their needs and exceed expectations
- Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
- Consistently monitor product and labor costs to remain within goals
- Solicit guest feedback to understand the needs and wants of customers
- Train and coach staff on guest services principles and practices
- Follow the Restaurant policies and procedures, including those for cash handling and safety/security
- Monitor and maintain the Micros POS System
- Assist in new menu implementation
- Develop and implement creative solutions to areas of improvement
- Assist in conducting staff and daily pre-shift meetings
- Assist in any areas of the restaurant when staffing constraints require
- Identify employee weaknesses and retrain as necessary.
Food and Beverage Team Leader
Sofitel Mumbai BKC
12.2013 - 03.2016
- To assist the outlet manager in overseeing and ensuring daily smooth operations including banqueting functions and events organized by the Hotel
- To ensure sufficient stocks for daily use at outlets
- To prepare duty roster and roster staff for meal breaks
- To check on staff attendance
- To ensure the standards of service are delivered
- To assist in the monthly F & B promotions
- To guide / train new service staff
- To ensure daily cash and credit collections are in order
- To ensure neatness and cleanliness of the workstation including hygiene aspects
- To attend to complaints, feedback and remedy situations
- To ensure that all stocks are accounted for
- To record daily sales reports
- To delegate duties to Outlet Captains
- To be responsible for the sales and revenue, profits & losses.
Food and Beverage Associate
Waterstones Hotel (Mars Hospitality)
08.2011 - 10.2013
- Works closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
- Maintains par stocks of all equipment and guest supplies as required
- Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures
- Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests
- Clears and resets counters or tables at conclusion of each course
- Fully conversant with all aspects of the showman pos gold
- Computes bill and accepts payment
- Performs the function of cashier as required
- Verifies cash received ensuring only genuine money has been collected
- Verifies all credit cards presented by guest before to the validity of the card
- Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling
- Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
Industrial trainee-food and beverages service
Sun-n-Sand Hotel
11.2010 - 03.2011
- Inspects tables in the assigned station for cleanliness, service ability and correct set-up
- Checks and, if necessary, replenishes the side-station with sufficient equipment to ensure smooth service within the station
- Arrange buffet tables with clean linen and skirt
- Checks and cleans menus, beverage lists
- Has a thorough knowledge of all equipment – crockery glassware and cutlery, used in the restaurant
- Knows the various napkin folds used in the restaurant
- Knows how to set up a table and re-set a table after use
- Knows how to present wine to a guest and open, in absence of the Head Waiter
- Has a thorough knowledge of the sequence of service and exchange cutlery, in accordance with the order taken, before the first course in served.
Education
BSc. Hospitality & Tourism Studies -
Dr. D. Y. PATIL UNIVERSITY, Nerul, New Mumbai
06.2011
Bsc. Science-HSC -
S.M. D. Jr. College, Parner, Ahmednagar
05.2008
Skills
- F&B operations
- Cost control
- Team player
- Sales & Marketing
- Service Delivery Management
- Operations Oversight
- Allergy Management
- Hygiene Regulations
- Ordering Supplies
- Vendor Relations
- Sanitation Standards
- Cash Handling
- Budget Management
- Nutrition Awareness
- Performance Evaluation
- Marketing Strategies
Personal Information
- Date of Birth: 02/23/1989
- Nationality: Indian
- Driving License: 20150011622
Certification
- Certified FoSTaC
- Certified HACCP
Timeline
Food and Beverage Manager
Speke Resort & Convention Centre/CommonwealthResort
12.2023 - Current
F&B Manager
Holiday Inn Express Pune Pimpri
11.2019 - 11.2023
Guest Service Officer
Vivanta Hotel Hinjawadi Pune (Taj Hotels Resorts & Palaces)
01.2019 - 11.2019
Food and Beverage Executive
Holiday Inn Pune (IHG Hotels & Resorts)
11.2017 - 12.2018
Food and Beverage Supervisor
Marriott International
05.2016 - 08.2017
Food and Beverage Team Leader
Sofitel Mumbai BKC
12.2013 - 03.2016
Food and Beverage Associate
Waterstones Hotel (Mars Hospitality)
08.2011 - 10.2013
Industrial trainee-food and beverages service
Sun-n-Sand Hotel
11.2010 - 03.2011
BSc. Hospitality & Tourism Studies -
Dr. D. Y. PATIL UNIVERSITY, Nerul, New Mumbai
Bsc. Science-HSC -
S.M. D. Jr. College, Parner, Ahmednagar
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