Summary
Overview
Work History
Education
Skills
Timeline
Generic
Anna Namusoke

Anna Namusoke

Customer Support
Kampala

Summary

Thorough Customer Retention Specialist with 1 year of experience working in Easy Matatu industry. Committed to providing superb customer service efficiently and courteously. Proficient in processing new accounts and explaining new services and products to interested customers.

Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals and excellent reputation for resolving problems and improving customer satisfaction.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
11
11
years of post-secondary education
1
1
Language

Work History

Customer Retention Specialist

Easy Matatu
Kampala
06.2022 - Current
  • Developed product demonstrations and presentations for customers.
  • Developed new strategies for customer retention activities.
  • Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.
  • Communicated professionally with colleagues, freelancers and clients.
  • Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in business.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Effective liaison between customers and internal departments.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Entered orders into Type computer database system.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.
  • Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Sales Representative

Easy Matatu
Kampala
05.2022 - 06.2022
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Set up calendar with customer birthdays and other special events for personal touch.
  • Revitalized product revenues to over $Amount in one year.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Expanded customer base and boosted profit within product line.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Implemented brand marketing and sales campaigns.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
  • Determined problem areas and resolved issues related to profitability and business objective achievement.
  • Trained and mentored new sales representatives.
  • Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
  • Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.

Administrative Assistant

Medical Engineering Logistics Company
Kampala
01.2019 - 01.2021
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Managed relational database to store information for reference, reporting and analysis.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Booked airfare, hotel and ground transportation to coordinate office travel.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Scheduled office meetings and client appointments for staff teams.
  • Screened visitors and issued badges to maintain safety and security.
  • Created presentations to inform, motivate and persuade internal and external audiences.
  • Edited documents to improve accuracy of language, flow and readability.
  • Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
  • Interacted with vendors to purchase and set up equipment and services.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
  • Monitored office calendars to plan meetings, activities and travel to maximize productivity.
  • Leveraged accounting software to manage expenses and keep track of finances.
  • Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
  • Set up conference rooms, technology and materials to facilitate meetings.
  • Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Maintained company handbook to outline policies and provide insights to company mission and values.

Receptionist Assistant

Medical Engineering Logistics Company
Kampala
01.2018 - 01.2020
  • Prepared and maintained master calendar, collecting and disseminating general information.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.
  • Greeted numerous visitors, vendors and interview candidates.
  • Managed Type agreements and contracts with outside parties.
  • Prepared, collected and distributed outgoing and incoming mail and packages.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Corresponded with clients through email, telephone or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Resolved customer problems and complaints.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Screened visitors and issued badges to maintain safety and security.
  • Provided callers with address, directions, company website and related information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Coordinated catering and set up conference rooms for corporate and client meetings.
  • Responded to inquiries from callers seeking information.
  • Troubleshot copy machines and printers and scheduled service as needed.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Highschool Certificate - UCE

Naalya Senior Secondary School
Bweyogere
01.2010 - 01.2014

Bachelor Of Social Work - Social Work And Social Administration

Uganda Christian University
Mukono
09.2017 - 10.2021

Highschool Certificate - UACE

Naalya Senior Secondary School
Bweyogere
01.2014 - 11.2016

Skills

[Office Equipment] proficiency

undefined

Timeline

Customer Retention Specialist

Easy Matatu
06.2022 - Current

Sales Representative

Easy Matatu
05.2022 - 06.2022

Administrative Assistant

Medical Engineering Logistics Company
01.2019 - 01.2021

Receptionist Assistant

Medical Engineering Logistics Company
01.2018 - 01.2020

Bachelor Of Social Work - Social Work And Social Administration

Uganda Christian University
09.2017 - 10.2021

Highschool Certificate - UACE

Naalya Senior Secondary School
01.2014 - 11.2016

Highschool Certificate - UCE

Naalya Senior Secondary School
01.2010 - 01.2014

Similar Profiles

CREATE PROFILE
Anna NamusokeCustomer Support