Anthony Kalanda
Kampala
Summary
Insightful Information Technology Manager with 10 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
12
12
years of professional experience
Work History
IT Assistant Manager
Sheraton Kampala Hotel
Kampala
01.2022 - Current
- Support implementation of Opera PMS 5.6 Upgrade property management system software applications to enable centralized management of tasks.
- Analyze network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Identify computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversee development and implementation of improvements to Guest support and network operations.
- Assist in technical upgrade projects for Associates by working and coordinating with consultants and developers for property software integrations.
- Communicate regularly with Guests concerning data exchange and technology integration.
- Review and assess IT infrastructural design, implementation, testing and deployment needs to identify project requirements and costs e.g. Wireless infrastructure, infotainment System upgrade and admin network upgrade
- Play key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Work with Guests to understand needs and provide excellent service.
- Make regular tape backups for company operations even as captured by the backup server
- Regular support for associates in their day-to-day business operations
- Perform User profile onboarding and offboarding for associates
- Server provisioning, configuration, deployment, management and health monitoring
- Safeguard hardware and software from corrosion and malicious use by implementing safety guidelines and policies.
- Computer and Printer installations plus support
- Hybrid meetings setup and support in meeting rooms in Zoom and MS Teams
- Door lock programming and keycard issuing in VingCard Vision
- Point of Sale User creation, magnetic stripe cards assignment and support for Food and Beverage associates in Simphony
Operations Manager
Firmware ICT Company Ltd
Kampala
01.2019 - 12.2021
- Prepared annual budgets with controls to prevent overages.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Formulated processes to reduce downtime and financial loss.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Identified procedure or process changes required to improve performance and productivity.
- Reviewed operations reports to understand numbers and trends.
Technical Support Specialist
Computers and Beyond Africa Ltd
Kampala
02.2015 - 12.2019
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
- Activated accounts for clients interested in new services.
- Configured hardware, devices and software to set up work stations for employees.
- Patiently walked individuals through basic troubleshooting tasks.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Tracked computer equipment, peripherals and network servers via master documentation in Excel.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Patched software and installed new versions to eliminate security problems and protect data.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Fielded average of 5 inbound phone calls to deliver support and remotely resolve service issues.
- Installed, configured and deployed servers
- Repaired and maintained servers
- Set up and configured LANs and WLANs
- Installed CCTVs
- Carried out routine and automated data backups
- Remote assistance via TeamViewer, UltraViewer and AnyDesk
- Installed, configured, trained and supported clientele QuickBooks and Tally ERP 9
Church Volunteer
Christ Embassy Uganda
Kampala
12.2013 - 10.2014
- Supervised work of other volunteers to coordinate schedules, solve problems and allocate resources.
- Took roll for students and volunteers at each event, meeting or gathering.
- Assisted paid administrative staff with keeping records of attendance up to date.
- Created engaging environment to foster sense of belonging for participants.
- Distributed accessible literature about to educate community on Christianly religion
- New Apps and Website Feature Orientation (Getting Users accustomed
- Maintaining existing subscriber’s database through validating and updating existing records.
- Streaming global meetings and conferences.
- Setting up the sound system and maintaining machines.
Records Officer
MTN (U) Ltd
Kampala
06.2010 - 07.2013
- Assisted with typing, data entry and answering incoming calls as required.
- Updated records with new information.
- Engaged in active listening with callers to confirm or clarify information and diffuse upset callers.
- Distributed mail, interoffice correspondence to correct personnel within facility.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Checked daily incoming paperwork and documents and made copies before filing.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Prepared files for transfer to other units or for retirement by labeling, listing, boxing and processing files.
- Followed company filing policy to observe KYC compliance.
Education
High School Diploma -
MacMaine School of Computing
Kampala08.2015
Bachelor of Science - Information Technology
ISBAT -Former SMU
Kampala06.2015
High School Diploma -
MAT Uganda
Kampala11.2011
Skills
- Self-Motivated
- Microsoft Office /Google Workspace
- ICT support background of more than 10 years
- Acquired knowledge of technology in Hospitality
- Web conference setups via Zoom, Slack, Cisco WebEx etc
- Skilled in server provisioning, setup, configuration, deployment and management
- Skilled in W/LAN setup, switch configuration and deployment
- Extending technical support and training for financial software eg Tally ERP 9, QuickBooks, SunSystems Finance & Accounting ERP etc
- Experience in hospitality software eg Opera PMS, Marriott MGS, GXP, Simphony EMC, VingCard Vision, VEEAM Backups, MICROS-FIDELIO Materials Control
- Server provisioning, installation, configuration, deployment and management
- Website development skills
- Intermediate Coding skills in C#, Java, Git, SQL
- Excellent leadership and people skills
- Strong troubleshooting and critical thinking skills
- Planning and Coordination
Hobbies
- Learning languages
- Photography
- Casual developer
- Volunteering and community involvement
- English football
Timeline
IT Assistant Manager
Sheraton Kampala Hotel
01.2022 - Current
Operations Manager
Firmware ICT Company Ltd
01.2019 - 12.2021
Technical Support Specialist
Computers and Beyond Africa Ltd
02.2015 - 12.2019
Church Volunteer
Christ Embassy Uganda
12.2013 - 10.2014
Records Officer
MTN (U) Ltd
06.2010 - 07.2013
High School Diploma -
MacMaine School of Computing
Bachelor of Science - Information Technology
ISBAT -Former SMU
High School Diploma -
MAT Uganda
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