ASIIMWE EDSON
Brand And Marketing
Kampala
Summary
Experienced hospitality professional with 8+ years of expertise in hotel operations, front office management, food & beverage services, and guest relations. Demonstrates strong leadership skills, multi-departmental coordination, and a commitment to delivering exceptional service. Skilled in optimizing room occupancy, staff training, and ensuring high standards of cleanliness and safety. Seeking a role at Mercure Hotel Dubai to leverage expertise in guest service excellence, operational management, and driving revenue growth.
Overview
13
13
years of professional experience
15
15
years of post-secondary education
4
4
Certifications
Work History
Corporate Branding Officer
Uganda National Roads Authority
Kampala, Kampala District
07.2020 - Current
- Coordinated events and guest services, ensuring high standards of service and operational efficiency
- Supervised staff training and adherence to brand standards during high-profile functions
- Collaborated with internal and external stakeholders to enhance customer experience and service delivery
Duty Manager (Freelance)
Various Hotels & Corporate Events
Kampala, Kampala District
1 2017 - 1 2020
- Supervised daily front office operations, including reception, concierge, and guest relations to maintain a seamless guest experience
- Managed room availability, rate categories, and VIP services to optimize occupancy and revenue while ensuring high service standards
- Liaised with housekeeping to implement the 'Room Ready on Arrival' policy and maintain room quality
- Handled escalated guest complaints and provided rapid solutions to ensure customer satisfaction
- Assisted in preparing the departmental budget and controlled expenses to meet financial targets
Assistant Outlet Manager
Various Clients
Kampala, Kampala District
01.2014 - 01.2017
- Oversaw food and beverage service operations, ensuring compliance with health codes and hotel standards
- Trained and supervised staff, coordinated shift schedules, and managed inventory to optimize costs
- Assisted in planning promotional events, beverage purchases, and pricing strategies to maximize sales
- Monitored beverage costs and minimized waste through effective inventory control and cost management
- Handled cashiering responsibilities, ensuring adherence to financial procedures and SOPs
Front Desk Night Supervisor
Various Hotels & Corporate Events
Kampala, 102
01.2012 - 01.2014
- Led front desk operations, managing guest check-ins/outs, reservations, and special requests
- Provided direction to staff, ensuring adherence to service standards and hotel policies
- Coordinated with other departments to resolve guest issues and maintain a high level of service
- Implemented staff training programs, focusing on service excellence and hotel policies
- Utilized Opera PMS for reservations, guest information, and daily reports to optimize front office efficiency
Education
Bachelor of Science - Computer Applications
Bangalore University, Garden City College of Science & Management Studies
Bangalore,India 08.2009 - 11.2024
Skills
Guest Service Excellence
Certification
Hospitality Management Certification
Timeline
Corporate Branding Officer
Uganda National Roads Authority
07.2020 - Current
Assistant Outlet Manager
Various Clients
01.2014 - 01.2017
Front Desk Night Supervisor
Various Hotels & Corporate Events
01.2012 - 01.2014
Bachelor of Science - Computer Applications
Bangalore University, Garden City College of Science & Management Studies
08.2009 - 11.2024
Duty Manager (Freelance)
Various Hotels & Corporate Events
1 2017 - 1 2020
Hospitality Management Certification
Opera Property Management System Training
Health & Safety Certification
First Aid & Emergency Response Training
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