Summary
Work History
Education
Skills
Quote
Languages
Accomplishments
Work Preference
Work Availability
Timeline
Server
ASMAN PEPE

ASMAN PEPE

BEVARAGE MAKER
ABU DHABI,ABU DHABI

Summary

Motivated Waiter with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision. Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Captain Waiter

KAMPALA SERENA HOTEL
UGANDA , KAMPALA
2016.02 - 2018.02
  • Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
  • Streamlined table turnover process for increased efficiency and revenue generation.
  • Managed a team of junior waitstaff, ensuring high-quality service and adherence to restaurant standards.
  • Developed rapport with regular patrons, fostering loyalty and repeat business.
  • Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
  • Collaborated with chefs to accommodate dietary restrictions or special requests from guests.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.

Head Barista

BLUMEN CAFE
ABU DHABI , Abu Z¸aby [Abu Dhabi]
2020.04 - 2022.03
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
  • Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Collaborated with cafe management to design and implement promotional strategies for cafe items.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Learned special recipe items and seasonal offerings to best meet customer needs.

Senior Waiter

BAB AL NAJOUM
2022.08 - 2024
  • Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
  • Increased repeat business with personalized recommendations for menu items and daily specials.
  • Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
  • Streamlined table turnover times by efficiently managing guest payments and assisting with bussing duties when necessary.
  • Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
  • Oversaw private events, ensuring proper setup, service execution, and guest satisfaction throughout the occasion.
  • Facilitated buffet management by replenishing dishes as needed, ensuring a consistent presentation throughout the event duration.

Education

Bachelor of Science - Business Communications

MAKERERE UNIVERSITY
KAMPALA, UGANDA
02.2016

Skills

  • Relationship Management
  • Quality Control
  • Wine Knowledge
  • Food Safety Understanding
  • Food Handling
  • Upselling
  • Table Setting
  • Beverage Preparation
  • Hospitality Best Practices
  • Inventory Control
  • Daily Specials Memorization
  • Table Bussing

Quote

Success usually comes to those who are too busy to be looking for it.
Henry David Thoreau

Languages

English
Advanced (C1)
Arabic
Intermediate (B1)
Urdu
Elementary (A2)
Swahili
Advanced (C1)

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

Hybrid

Important To Me

Company CultureHealthcare benefitsTeam Building / Company RetreatsCareer advancementPersonal development programsFlexible work hours

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Waiter

BAB AL NAJOUM
2022.08 - 2024

Head Barista

BLUMEN CAFE
2020.04 - 2022.03

Captain Waiter

KAMPALA SERENA HOTEL
2016.02 - 2018.02

Bachelor of Science - Business Communications

MAKERERE UNIVERSITY

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ASMAN PEPEBEVARAGE MAKER