Emmanuel Kateregga

• Managed daily operations of a busy Restaurant & Speak Easy, resulting in a 15% increase in revenue and a 20% improvement in customer satisfaction.
• Hired and trained a team of 40 members and supervised their performances to ensure high-quality service delivery.
• Negotiated profitable trade deals & partnership with international brands including LVMH, 818Tequila, Bacardi etc
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
• Carefully interviewed, selected, trained, and supervised staff as well as delegating tasks to those on a development programme and reduced staff turnover by 10%.
• Developed unique Events with local & international promoters to host/ organize Events & After parties of famous Artists, Djs,Formula 1 teams, Basket ballers etc which increased the venue exposure & market visibility.
• Managed scheduling and shift management,ensuring the restaurant was adequately staffed at all times.
• Implemented new food safety and hygiene protocols that improved health and safety compliance by 25%.
• Monitored social media platforms and website on a daily basis ensuring all posts are collect with visible details to leave no room of false advertising.

Key Achievements

• Awarded 2023 RESTAURANT GURU for Best Latin American restaurant of the year.
• Awarded 2022 TIMEOUT DUBAI NIGHT LIFE AWARDS for best Speakeasy of the year.
• Awarded 2022 TIMEOUT DUBAI NIGHT LIFE AWARDS for best Brunch Afterparty of the year

Assisted the General manager from pre-opening set up, staff recruitment and trainings, resulting in a 10% increase in revenue and outstanding customer satisfaction.

• Developed and implemented sales strategies that increased the average transaction value by 12%.
• Managed inventory and stock control, reducing stock losses by 15%.
• Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations uninterrupted.
• Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
• Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
• Optimized scheduling practices to ensure appropriate coverage during operation while minimizing staff costs.
• Enhanced communication among team members through daily briefings, promoting an open dialogue about challenges and opportunities for improvement.
• Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.