Finding new and simpler ways of solving problems
Atuganyira Frankline
Accountant
Kampala,102
Summary
Atuganyira Frankline is a self-motivated, hardworking and committed person with high level of integrity and possesses accounting, interpersonal and communication skills with the zeal to face new challenges and willingness to learn new and simpler ways of solving problems.
Experienced Customer advisor with over 3 years of experience in Telecommunication industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
5
5
Languages
1
1
Certification
15
15
years of post-secondary education
5
5
years of professional experience
Work History
Assistant Accountant Accounts Payables
MTN UGANDA
Kampala, Uganda
05.2020 - Current
- Receive invoices and supporting documents from suppliers and forward them to user departments for approval.
- Updating invoice tracker with newly received invoices and status of already recorded invoices.
- Follow up with user departments on approval of invoices for payment.
- Booking supplier invoices for payment
- Supplier account reconciliations
- Advising suppliers on new developments and new expectations especially on change of policies.
- Updating suppliers on status of their invoices to manage their expectations.
- Updating user departments on status of their supplier invoices for their intervention.
- Communicating to both suppliers and internal stakeholders on changes in the payable processes.
- Report and follow up on any failures or challenges requiring technical assistance.
Support Staff-Boost Project
MTN Uganda
Kampala, Uganda
09.2019 - 04.2020
- Stock taking in all MTN Uganda warehouses
- Asset verification at all premises
- Writing off assets for disposal and prepare disposal documents.
- Data analysis for oracle upload.
- Asset tagging.
- Updating of Asset register.
- Any other works as requested.
Call Center Advisor
MTN Uganda
Kampala, Uganda
08.2016 - 08.2019
- Answering phone call from customers professionally and responding to customer inquiries and complaints.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in Concierge.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Managing administration, communicating and coordinating with internal departments.
- Other duties as assigned.
Education
Bachelor of Commerce - Accounting
Makerere University
Kampala 08.2011 - 02.2016
Kabalega Trust Secondary School
Hoima 02.2009 - 12.2010
Duhaga Secondary School
Hoima 01.2005 - 01.2008
Kakindo Primary School
Hoima 01.1998 - 01.2004
Skills
Microsoft applications like Ms Word, Ms Excel and power pointundefined
Certification
Certificate of Merit in recognition of being the Top student in CPA-1-Financial Accounting Nov 2016 Examinations
Referees
James Ageet
Senior Accountant Accounts Payable
MTN Uganda
James.Ageet@mtn.com
+256772121224
Katuba Charles
Team leader Customer Experience
MTN Uganda
Charles.Katuba@mtn.com
+256772122273
Kanalo Isaac
Supervisor contact center- Customer experience
MTN Uganda
Isaac.Kanalo@mtn.com
+256772121217
Interests
Getting work done in the shortest time possible
Working in a team
Helping others
Timeline
Assistant Accountant Accounts Payables
MTN UGANDA
05.2020 - Current
Support Staff-Boost Project
MTN Uganda
09.2019 - 04.2020
Call Center Advisor
MTN Uganda
08.2016 - 08.2019
Bachelor of Commerce - Accounting
Makerere University
08.2011 - 02.2016
Kabalega Trust Secondary School
02.2009 - 12.2010
Duhaga Secondary School
01.2005 - 01.2008
Kakindo Primary School
01.1998 - 01.2004
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