ATUHIRWE H DAVID
IT SUPPORT PERSONNEL
Kampala,Uganda ,Kampala
Summary
Highly motivated professional with 2+ years of experience in both IT support and security system installation. Skilled in troubleshooting IT hardware and software issues, providing excellent customer service, and ensuring smooth IT operations. Additionally, proficient in data entry, analysis, and data quality enhancement techniques. Adept at installing and maintaining CCTV systems, with a focus on optimizing performance and security. Eager to leverage combined skills and knowledge to contribute effectively to a team-oriented environment. Results-oriented [Job Title] with track record of success in resolving technical problems and providing support for wide range of hardware and software systems. Adept at troubleshooting complex technical issues and providing hands-on support to users. Possesses excellent customer service and time management skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
DATA OPERATOR
HOUSING FINANCE BANK
09.2023 - Current
- Checking data for accuracy, completeness, and consistency
- This involves identifying and correcting errors, missing information and discrepancies
- Removing or correcting duplicate records, irrelevant information, and formatting issues within the data
- Ensuring that data follows a consistent format or structure which may include standardizing data formats for adding missing information or appending additional data from external
- Enhancing data by for adding missing information or appending additional data from external sources to improve its completeness and usefulness.
- Supported decision-making processes by generating accurate reports based on processed data sets.
INFORMATION TECHNOLOGY TECHINICIAN INTERN
UGANDA HUMAN RIGHTS COMISSION
02.2023 - 04.2023
- Identify the causes of networking problems, using diagnostic testing software and equipment
- Deploy, configure, and upgrade network software, such as enterprise antivirus or diagnostics programs
- Implement and maintain emergency backup and restore systems for mission-critical network servers
- Regulate user access to sensitive files to protect against internal security breaches
- Responsible for end-user desktop support, and the maintenance of servers and other networked devices
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Assisted in the design process for promotional materials which contributed to raising brand awareness among target audiences.
SECURITY SYSTEMS TECHNICIAN
SECURETECH
08.2022 - 01.2023
- Monitored premises of large commercial office complex with CCTV network
- Reviewed activities captured on camera and notified authorities of suspicious activity
- Archived CCTV footage and maintained its tracking database
- Installed, repaired, and maintained CCTV cameras
- Kept maintenance and repair records for security equipment
- Identified areas that required CCTV monitoring
- Worked with IT and purchasing departments to develop and implement an upgraded, expanded CCTV security monitoring system.
- Conducted post-installation follow-ups to ensure complete customer satisfaction.
DATA ENTRY OFFICER
MICRO FINANCE SUPPORT CENTRE (MSC)
12.2020 - 11.2021
- Data entry for Emyooga SACCO Groups of all districts in Uganda including personal details of all members
- Identified issues, analyzed information and provided solutions to improve the database
- Compiled data from the SACCO groups in all the different districts
- Sorted data per their categories designed according to the validation form for all the districts
- Filled, coded and archived the records systematically using excels and their database system
- Physical archiving of boxed records in their records Centre
- Used Microsoft word, excel and other software's to enter data for records keeping and making weekly reports
- Scanned documents and saved in database to keep the records.
- Provided timely and accurate updates on the status of assigned projects, ensuring transparency and collaboration among team members.
Education
DIPLOMA IN INFORMATION TECHNOLOGY - Information Technology
03.2023
- Completed a Diploma of Information Technology, gaining comprehensive knowledge and practical skills in areas such as network administration, database management, and software development. Equipped with the expertise to contribute effectively to IT projects and provide innovative solutions to technological challenges.
HIKVISION ACCESS CONTROL BASIC CERTIFICATION - Security System Technology
09.2022
- Completed professional development in access control management, acquiring specialized skills in designing, implementing, and maintaining access control systems. Proficient in ensuring security compliance and optimizing access management processes to safeguard organizational assets.
HIKVISION CCTV CAMERA CERTIFICATION - Security System Technology
09.2022
- Completed professional development in Successfully completed professional development training in CCTV camera technology, enhancing expertise in installation, maintenance, and troubleshooting. Acquired comprehensive knowledge to deliver optimal surveillance solutions and ensure security system efficiency.
Advanced Level of Education (UACE) -
12.2018
Ordinary Level of Education (UCE) -
12.2016
Primary Level of Education (PLE) -
11.2012
Skills
- Technical Analysis
- Hardware and software installations
- Organizational Skills
- Operational Support
- Flexible Schedule
- IT Systems Support
Certification
- General Secretary Students' Council (UNSA), Mengo Senior School - 2017
- Student's council member, Mengo Senior School - 2017
- Wildlife club member, Mengo Senior School - 2016
- Computer Club Member, Mengo Senior School - 2016
Languages
ENGLISH
Intermediate (B1)
LUGANDA
Elementary (A2)
KINYRWANDA
Elementary (A2)
Nin
CM0004810C95XA
Tin
1040531389
Personal Information
- Place of Birth: Kampala, Uganda
- Date of Birth: 08/01/2000
- Gender: Male
- Nationality: Ugandan
- Marital Status: Unmarried
Nssf No
0018701187210
References
FRANK SSEMPEBWA (Mr.)
PA to Hon ANITE EVELYN (MINISTER OF FINANCE FOR PRIVATIZATION AND INVESTMENT)
+256 780 256396
MUBURAK (Mr.)
HUMAN RESOURCE
MARTPLUS LINK SYSTEMS LTD
+256 701 576 786
JOAN MAFABI (Mrs.)
MANAGER ACCOUNT SERVICES
HOUSING FINANCE BANK
HEAD OFFICE
+256 772 949 194
Hobbies and Interests
- Exercising
- Team Sports
- Soccer fun
- Reading
- Learning New Skill
Timeline
DATA OPERATOR - HOUSING FINANCE BANK
09.2023 - Current
INFORMATION TECHNOLOGY TECHINICIAN INTERN - UGANDA HUMAN RIGHTS COMISSION
02.2023 - 04.2023
SECURITY SYSTEMS TECHNICIAN - SECURETECH
08.2022 - 01.2023
DATA ENTRY OFFICER - MICRO FINANCE SUPPORT CENTRE (MSC)
12.2020 - 11.2021
GLOBAL INSTITUTE OF BUSINESS AND TECHNOLOGY - DIPLOMA IN INFORMATION TECHNOLOGY , Information Technology
MARTPLUS LINK SECURITY LIMITED - HIKVISION ACCESS CONTROL BASIC CERTIFICATION , Security System Technology
MARTPLUS LINK SECURITY LIMITED - HIKVISION CCTV CAMERA CERTIFICATION , Security System Technology
MENGO SENIOR SCHOOL - Advanced Level of Education (UACE),
MENGO SENIOR SCHOOL - Ordinary Level of Education (UCE),
KIBUUKA MIXED PRIMARY SCHOOL - Primary Level of Education (PLE),
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