Summary
Overview
Work History
Education
Skills
Training
Languages
Timeline

AUDREY KAMAMANZI

Kampala

Summary

Proficient in managing customer accounts and delivering technical support, successfully resolving customer complaints while achieving significant improvements in response times. Notable enhancements in retention rates were observed through over ten daily customer call-backs, effectively decreasing escalated issues. Expertise in developing training processes led to a reduction in onboarding times, showcasing abilities in process optimization and team leadership. Skills in CRM, Google Sheets, and customer service underpin a strong professional foundation for an Administrative Assistant role.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

Threadcity Co.Ltd
01.2019 - Current
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Directed customer inquiries to appropriate department personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.

Administrator

Igongo Country Hotel and Cultural Center
02.2014 - 02.2019
  • Implemented prompt, courteous services to customers via phone, email and chat.
  • Analyzed data to identify areas of improvement within the organization's operations or processes.
  • Reviewed contracts before they were signed in order to ensure compliance with company policy.
  • Organized and coordinated administrative activities such as board meetings, staff meetings, budgeting, financial management, personnel management, recordkeeping, and compliance with applicable laws.
  • Monitored collection, compilation and analysis of divisional financial reporting, approving expenditures pursuant to budgetary parameters and eliminating unnecessary expenses.

Education

Bachelors Degree - Business Administration

Makerere University
01.2014

Skills

  • CRM
  • Google Sheets
  • Gmail
  • Customer care
  • Interpersonal communication
  • Multitasking
  • Team leadership
  • Customer service
  • Technical support
  • Process optimization
  • Account management
  • Customer relationship management

Training

Uganda Advance Certificate of Education, St Peters Naalya

Languages

English, Advanced

Timeline

Administrative Assistant - Threadcity Co.Ltd
01.2019 - Current
Administrator - Igongo Country Hotel and Cultural Center
02.2014 - 02.2019
Makerere University - Bachelors Degree, Business Administration

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