Open To Work
Babirye Beatrice
Kampala,102
Work Preference
Summary
Results-oriented Customer Service Professional with over 5 years in high-volume call centers and hospitality. Managed 180+ daily interactions, achieving quick resolutions and high client satisfaction. Expertise in data management and tax compliance enhances operational efficiency and accuracy.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Tax Compliance Officer
Susan merchants and Associates Limited
Kampala
01.2021 - Current
- Issuing EFRIS receipts
- Issuing credit notes
- Issuing of debit notes
- Stocking in purchased stock in the EFRIS system.
- Stock transfer and adjustments.
- Stock configuration in the EFRIS system.
- Reconciling of purchase and sales reports.
- VAT reconciliation for purposes of filing VAT returns.
Data entry clerk
Zion strategic investors Uganda limited
Kampala
01.2019 - Current
- Entering customer and account data from source documents with in time limits
- Reviewing data for deficiencies or errors, correcting any incompatibility and checking output.
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry.
- Managing confidentiality for users' data
- Filling details of each product.
Customer Service Adviser
Umeme Uganda LTD
Kampala
07.2015 - 12.2018
- Handled 180+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells
- Collect source data such as customer names, addresses, phone numbers, meter card information for all customers and enter data into customer service software
- Trained new employees in customer service script recitation, conflict resolution, and data entry practices
- Proficient in video conferencing platforms such as Zoom, Hangouts, and Skype, able to communicate with customers across a variety of channels
Volunteer(interns)
Uganda Red Cross Society Busia Branch
Kampala
02.2011 - 06.2011
- Preparing weekly/ monthly/ quarterly reports for management
- Participating in community work
- Data managing both in the enterprise resource planning and data physically
- Community sensitization on HIV and AIDS
- Giving first aid to casualties.
- Coordinating different activities and collecting data for drafting reports
- Monitoring and Evaluation.
- Project proposal writing.
Field practical (Block placement)
Lyantonde District Local Government
Kampala
02.2010 - 05.2010
- Provided counselling services to individuals seeking support.
- Implemented hygiene and sanitation practices in community settings.
- Environmental protection (e.g. Planting trees).
- Organized village meetings with local council leaders to enhance community engagement.
- Monitoring and evaluation.
- Initiating income generating activities.
- Conducted surveys to gather community feedback and insights.
- Drafting monthly reports for management on a daily basis
- Conducted mass education sessions on HIV/AIDS to raise awareness and promote health.
- Implemented functional adult literacy (FAL) programs to improve literacy rates in the community.
Education
Diploma - Social Work
Nsamizi Training Institute Of Social Dev't
Mpigi, Uganda01-2011
Luzira Sec School -
Luzira Sec School
Kampala01-2008
St.James Sec School -
St.James Sec School
Jinja01-2004
Buwunga Primary School -
Buwunga Primary School
Bugiri Uganda01-2000
Associate of Science - Health Sciences
University of The People
Pasadena California06-2026
Skills
- Tax compliance
- Tax compliance
- Regulatory Compliance
- Project Coordination
- Client Consultation
- Risk Assessment
- Financial Analysis
- Tax Regulations
- Stakeholder Engagement
- Individual / Group Counseling
- Client Relations
- Communication skills
- Relationship building
Additional Information
While at school I served as a secretary general in the Uganda National Students Association, I have organised various trainings
Languages
English
Proficient (C2)
C2
Certification
- certificate of participation- The psychology of Teamwork, understanding group dynamics for success by University of the people California- May 2026
- financial literacy, budgeting, and investing using quantitative skills certificate by University of the people California. April 2026
- conflict resolution in Teamwork, strategy for effective communication certificate- University of the people California- March 2026
- cybersecurity basics, protecting your data in a digital age certificate-University of the people California- February 2026
- building strong virtual teams, best practices for remote collaboration certificate- University of the people California. October 2025
- financial planning, navigating personal finance in a global economy certificate- University of the people California- September 2025
- Speak for Peace digital campaign certificate- Institute of Conflict Resolution- India- September 2025
Timeline
Tax Compliance Officer
Susan merchants and Associates Limited
01.2021 - Current
Data entry clerk
Zion strategic investors Uganda limited
01.2019 - Current
Customer Service Adviser
Umeme Uganda LTD
07.2015 - 12.2018
Volunteer(interns)
Uganda Red Cross Society Busia Branch
02.2011 - 06.2011
Field practical (Block placement)
Lyantonde District Local Government
02.2010 - 05.2010
Diploma - Social Work
Nsamizi Training Institute Of Social Dev't
Luzira Sec School -
Luzira Sec School
St.James Sec School -
St.James Sec School
Buwunga Primary School -
Buwunga Primary School
Associate of Science - Health Sciences
University of The People