Edrin Mwebe
Middlesbrough
Summary
I am a hard-working individual, driven by development and progression; I aim to achieve high standards and positive results in all areas. I am a strong team player, with effective communication skills and the ability to work under my own initiative.
I am currently seeking employment within the Security/ Door supervisor sector. I am Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service and Security
Total Security Services Waitrose
01.2023 - Current
- Customer care services
- operating CCTV cameras
- Provided technical support as needed during peak times or when resources were limited.
- Participating in new trainings on customer service techniques and processes.
- Created reports on customer service activities for management review.
- Analyzed customer service operations and identified areas for improvement.
- Provided technical support for existing reports, dashboards or other tools.
Camera Installer
EM Installation Services
Kampala
09.2017 - 09.2018
- I started a business to help homes feel secure
- My duties included: Helping clients fix their CCtv Cameras in houses and office space
- Monitored progress of installations, repairs and maintenance activities daily.
- Performed quality assurance checks on newly installed cameras to verify functionality.
- Completed site surveys to determine the best placement for new cameras.
- Responded promptly to service calls from customers experiencing system problems.
- Organized necessary parts, tools and supplies prior to each job assignment.
- Worked closely with clients throughout the installation process to ensure satisfaction.
- Installed CCTV cameras in commercial and residential properties according to client specifications.
Education
SIA Couse -
Middlesbrough College
North Yorkshire07-2022
Higher Diploma in Software Engineering -
Aptech University
Uganda09.2019
Secondary school and High school -
Hillside High school
Uganda06.2013
Skills
- Teamwork
- Strength and Fitness
- Adaptability
- attention to detail
- Customer Communication
- Time Management
Personal Information
Hobbies:
I have a real love for football and played for the top league in Uganda,
I enjoy keeping fit and active by swimming,
jogging and attending the gym.
Languages
English
First Language
References
Josh Garrett
Team Manager Payment
Waitrose Billericay
07772895332
Ken Reeves
Team Leader
Waitrose Billericay
07931779799
Timeline
Customer Service and Security
Total Security Services Waitrose
01.2023 - Current
Camera Installer
EM Installation Services
09.2017 - 09.2018
SIA Couse -
Middlesbrough College
Higher Diploma in Software Engineering -
Aptech University
Secondary school and High school -
Hillside High school
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