Bakasaba Douglas
Hoima
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Nile Energy Limited
08.2023 - 08.2024
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Oversaw loading and unloading of company products such as fuel .
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Excellent communication skills, both verbal and written.
- prepared both soft and hard copy company reports
Customer Attendant
Nile Energy Limited
09.2020 - 08.2023
- Maintained accurate records of customer interactions, allowing for better follow-up on outstanding issues.
- Boosted company reputation through exceptional customer service and problem resolution skills.
- Provided personalized attention to each client, creating a welcoming atmosphere that encouraged repeat business.
- Supported colleagues during peak periods or absences as needed, demonstrating teamwork and adaptability in achieving company objectives.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - Women And Gender Studies
Makerere University
Uganda 01-2020
High School Diploma -
Our Lady Of Africa Senior Secondary School
Uganda 11-2015
High School Diploma -
Seeta Secondary School
Uganda 11-2013
Asaba Primary School
Uganda 11-2009
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff motivation
- Inventory management
- Problem-solving
- Staff supervision
- Inventory counts
- POS system operation
- Verbal and written communication
- Strategic thinking
Affiliations
- Uganda Blood Transfusion service
Hobbies
· Exploring and using new technologies
· Travelling
· Reading novels
· Watching movies and series
· Exercising
Languages
Runyoro, Luganda, Rutoro
Native language
English
Proficient
C2
References
1. Mr.Ssali Fredrick
Station Manager
Gaz Hoima
0700444283.
2. Mr. Katusiime Peter
Bank Manager
Stanbic Bank Uganda
Kinyara Branch
0772513278
3. Mr.Umaru Edward
Manager
Twekambe Trading Company
0704611042.
Declaration
I BAKASABA DOUGLAS declare that the above information written is true and correct to the best of my knowledge.
Much obliged,
BAKASABA DOUGLAS.
Timeline
Shift Supervisor
Nile Energy Limited
08.2023 - 08.2024
Customer Attendant
Nile Energy Limited
09.2020 - 08.2023
Bachelor of Arts - Women And Gender Studies
Makerere University
High School Diploma -
Our Lady Of Africa Senior Secondary School
High School Diploma -
Seeta Secondary School
Asaba Primary School
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