BAKER SEBUDDE
Kampala
Summary
Methodical IT Administrator with 3 years maximizing human and technical resource contributions to optimize business operations. Proponent of integrating emerging technologies to heighten IT activity efficiency. Dedicated to enhancing service outcomes and reducing response times to safeguard consistent IT operations.
Overview
5
5
years of professional experience
Work History
IT Administrator
UK MALL
01.2020 - Current
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Researched and recommended new technologies and strategies for improving system performance.
- Installed and configured network printers and other peripheral devices.
- Interaction with different user interfaces and other software systems for customers' neccesities.
Construction Manager
Dembe Brokerage Services Limited
01.2020 - Current
- Surveyed sites to determine material needs and accurately manage inventories and budgets.
- Verified completed projects met approved time, quality, and cost estimates.
- Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Communicated daily with vendors to keep project fully operational.
Education
Bachelor of Science - Information Technology
MAKERERE UNIVERSITY
Kampala Uganda01-2020
Skills
- Operating systems
- Mobile Device Management
- Configuration Management
- Network monitoring
- Data Management
- User Support
- Team Collaboration
- Hardware Installation
- Data Analysis
Timeline
IT Administrator
UK MALL
01.2020 - Current
Construction Manager
Dembe Brokerage Services Limited
01.2020 - Current
Bachelor of Science - Information Technology
MAKERERE UNIVERSITY
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