Balinda William Mutooro
Kampala,Uganda
Summary
I am a self-motivated, innovative, goal oriented and team inspirer with proven leadership and problem-solving skills, enabling me to work at my own initiative.
Overview
7
7
years of professional experience
Work History
Warehouse Supervisor
IRAQ Operation
04.2013 - 01.2016
Warehouse Supervisor
United Nations (UN)
08.2011 - 09.2013
- Achieving high levels of customer satisfaction through excellence in receiving, identifying, dispatching, and assuring quality of goods
- Measuring and reporting the effectiveness of warehousing activities and employee’s performance
- Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching, and assuring quality of goods
- Measure and report the effectiveness of warehousing activities and employee’s performance
- Organize and maintain inventory and storage area
- Ensure shipments’ and inventory transactions’ accuracy
- Communicate job expectations and coach employees
- Determine staffing levels and assign workload
- Interface with customers to answer questions or solve problems
- Organizing and maintaining inventory and storage area
Security Guard
Group4 Securicor (G4S)
11.2008 - 05.2010
- Defends personnel, equipment, and resources from hostile forces
- Operates in various field environments, performs individual, and team patrol movements, both mounted and dismounted, tactical drills, battle procedures, convoys, military operations other than war, antiterrorism duties, and other special duties
Customer Service Officer
Group4 Securicor (G4S)
01.2013
- Collecting and analyzing customer feedback
- Responding to customer reviews
- Developing and documenting knowledge into helpful content
- Tracking customer service KPIs and metrics
Education
Uganda Certificate of Education -
Uganda Certificate of Education -
Skills
- Customer Care Skills
- Problem Solving Skills
- Handling Customer Complaints
- Communication and presentation skills
- Excellent planning and organizational skills
- Interacting with different races and kinds of people
- Good team player
- Ability to use Microsoft packages like MS and MS excel
- Ability to do Data Entry
- Ability to use internet applications and research sites
Accomplishments
- Recorded 100% mail security at Protective Security activities and tasks.
- Recorded 90% smooth uninterrupted and timely directs Security Forces (SF) personnel and activities in Iraq for 2 years.
- Successfully maintained a highly motivated team at Security Forces Duties.
Languages
Very good, Very good, Fair, Fair
Personal Information
- Date of Birth: 08/01/80
- Marital Status: Married
Skills Acquired
- Customer Care Skills
- Problem Solving Skills
- Handling Customer Complaints
- Communication and presentation skills
- Excellent planning and organizational skills
- Interacting with different races and kinds of people
- Good team player
Timeline
Warehouse Supervisor
IRAQ Operation
04.2013 - 01.2016
Customer Service Officer
Group4 Securicor (G4S)
01.2013
Warehouse Supervisor
United Nations (UN)
08.2011 - 09.2013
Security Guard
Group4 Securicor (G4S)
11.2008 - 05.2010
Uganda Certificate of Education -
Uganda Certificate of Education -
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