BALUMUKA PIUS

• LinkedIn carts eddy Pius
• Competencies Maintain workstations for small businesses
• Perform personal computer repairs including hardware and malicious software removal
• Customer service including phone and in-person support
• Support users by troubleshooting network connectivity, installation and configuration of network printers and installing software
• Configure new and existing desktop/laptop computers including hardware and software upgrades, and repair/replacement of all hardware
• Installation of CCTV camera e.g., Bullet, Dome, Wireless, Network/Ip cameras and configuration OF DVR, NVR
• Server configurations software and hardware, dell servers, rack servers, cisco switches and routers
• Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and LAN
• Configured hardware and granted system permissions to new employees
• Installation of Sever OS and configuration, Server 2016, 2012
• Configured hardware and granted system permissions to new employees
• Screen, battery, and keyboard, housing replacements of laptops
• And
• Laptop, PC Repair and maintenance

• Diagnose and troubleshoot laptop issues, power, display, sound and reprogramming
• System upgrading, RAM, HDD
• Set up and performed test activities
• Mentored junior technicians in maintenance, repair and reporting duties
• Investigated hardware product issues involving materials and software and devised solutions
• Inspected equipment to identify areas of wear or causes of malfunctions
• Set up and performed test activities

• Introduction to computer basics
• Over View of desktop, icons, tools, media etc
• Patiently walked individuals through basic troubleshooting tasks
• Linked computers to network and peripheral equipment
• Explained technical information in clear terms to promote better understanding for non-technical users
• Served as backup for staff members, responding to system failure and maintenance emergencies
• Set up and maintained user accounts and client access
• Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff

Professional development completed in