Summary
Overview
Work History
Education
Skills
Responsibilities
Personal Information
Disclaimer
Certification
Interests
Timeline
CustomerServiceRepresentative

BARASA SIMON

IT PERSONNEL
BULOKHA WEST

Summary

I am a motivated young computer scientist with an exemplary academic record and passion to progress. I am keen to pursue a career in the computing industry and have a proven aptitude for science which has made a number of notable achievements in both academic and extra- curricular activities which would make me an excellent asset to any computer science team or department. My volunteering roles have also provided me a range of work place skills such as relationship building, communication and teamwork.

Developed technical support skills in fast-paced IT environment, focusing on troubleshooting, system maintenance, and user support. Adept at quickly diagnosing and resolving technical issues, with strong emphasis on customer satisfaction and efficiency. Looking to transition into new field, leveraging transferable skills in problem-solving and technical aptitude.

Professional with strong background in IT support and technical troubleshooting. Skilled in diagnosing and resolving hardware and software issues, managing networks, and providing exceptional customer service. Known for effective team collaboration, adaptability, and delivering results in fast-paced environments. Proficient in various operating systems, network configurations, and IT service management tools. Reliable and flexible, ensuring seamless IT operations and user satisfaction.

Professional in IT support, prepared to tackle complex technical challenges. Proven ability to diagnose and resolve software and hardware issues, enhancing user productivity. Strong focus on team collaboration and adaptability to meet changing IT needs, leveraging technical skills and reliable work ethic.

Personable and technically proficient individual with solid understanding of IT systems and troubleshooting methodologies. Well-versed in hardware and software diagnostics, alongside network configuration and maintenance. Aiming to contribute to seamless IT operations and user satisfaction through effective problem-solving and support.

Experienced with troubleshooting technical problems to ensure seamless IT operations. Utilizes diagnostic tools and customer service skills to resolve issues promptly. Knowledge of network configurations and software installations, ensuring optimized system performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in IT position. Ready to help team achieve company goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Recent graduate with foundational knowledge in Information Technology and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

1
1
year of professional experience
11
11
years of post-secondary education
3
3
Certifications
5
5
Languages

Work History

IT Support Officer

Nesscom Technology Solutions
12.2023 - Current
  • Software maintenance
  • Hardware maintenance
  • Computer inventory management
  • Computer security
  • Network administrations and configurations
  • Account setups of agents
  • Software installations
  • Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and wired network connectivity.
  • Collaborated with cross-functional teams to develop and implement IT solutions.
  • Contributed to the development of an internal training program for new IT Technical Support Specialists, enhancing team proficiency levels across various technologies by nesscom Technology Solutions managing director.
  • Employed remote support tools effectively for efficient troubleshooting of offsite issues using anydesk.
  • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools e.g in the call center.
  • Used ticketing systems to manage and process support actions and requests.
  • Installed, configured and maintained computer systems and network connections.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.

Education

Diploma - computer science

YMCA COMPREHENSIVE INSTITUTE
KAMPALA UGANDA
01.2022 - 01.2023

Uganda Advanced Certificate of Education - undefined

ST PHILLIPS SENIOR SECONDARY SCHOOL LWANGOSIA
01.2019 - 01.2020

Uganda Certificate of Education - undefined

ST. PHILLIPS SENIOR SECONDARY SCHOOL LWANGOSIA
01.2015 - 01.2018

Primary Leaving Examination - undefined

MAYUGE MODERN NURSERY AND PRIMARY SCHOOL
01.2008 - 01.2014

Skills

Hoot suite

Responsibilities

  • 2019-2020, Head prefect, Chairperson disciplinary committee students Council, Guard commander patriotism club, Team captain Kyoga house football team, St. Phillip’s Senior Secondary School Lwangosia
  • 2017-2018, Health Prefect, President Debating Club, President Schools Against Crime (SAC), St. Phillip’s Senior Secondary School
  • 2016-2017, Health Prefect, St. Phillip’s Senior Secondary School
  • 2013-2014, Head Prefect, Mayuge Modern Nursery and Primary School
  • 2012-2013, Head boy, Bulokha Primary school

Personal Information

  • Date of Birth: 11/12/99
  • Gender: MALE

Disclaimer

I BARASA SIMON certify to the best of my knowledge and understanding that; the particulars given herein are true and correct in all aspects., 04/13/24

Certification

Data protection basics

Interests

Hiking and outdoor photography

Volunteering at local animal shelters

Travel and cultural exploration

Playing soccer

Timeline

IT Support Officer

Nesscom Technology Solutions
12.2023 - Current

Diploma - computer science

YMCA COMPREHENSIVE INSTITUTE
01.2022 - 01.2023

Uganda Advanced Certificate of Education - undefined

ST PHILLIPS SENIOR SECONDARY SCHOOL LWANGOSIA
01.2019 - 01.2020

Uganda Certificate of Education - undefined

ST. PHILLIPS SENIOR SECONDARY SCHOOL LWANGOSIA
01.2015 - 01.2018

Primary Leaving Examination - undefined

MAYUGE MODERN NURSERY AND PRIMARY SCHOOL
01.2008 - 01.2014
BARASA SIMONIT PERSONNEL