BARBARA NAKIBUULE KALEMA
Wakiso
Summary
I have Bachelor’s Degree in Office and information Management. Strong interpersonal skills, good communication and presentation skills, computer literacy and ability to analyze issues with a high sense of duty and loyalty both professionally and privately. I also have a strong desire for success and willing to learn and the ability to recognize and develop ideas. I have gained experience in banking having worked with Diaspora banking for the last 5 years.
To apply the knowledge, competence and skills acquired over time in enhancing true, fair management and accountability in achieving organizational objectives, mission and values.
Overview
14
14
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Diaspora Customer service and Relationship Officer
PEARL BANK UGANDA
05.2023 - Current
- Source for new labour export companies that the bank can partner with.
- Conduct financial literacy sessions for customers that have or are interested in opening Diaspora bank accounts at Labour externalisation companies/ Training Centres.
- Represent the bank at Diaspora events in and out of Uganda when assigned.
- Guide branches on diaspora loan requests and all other services.
- Grow Diaspora alternate channels’ usage for managed portfolio
Acting Diaspora Relationship Manager.
PEARLBANK UGANDA LTD (POSTBANK)
08.2023 - 06.2024
- Manage the Diaspora portfolio and oversee its growth.
- Review and Make recommendations for all Diaspora loan applications across the branch Network.
- Source for diaspora business( assets and liabilities) and make referrals to branches.
- Manage and update the Bank Diaspora event Calendar ( conventions and Conferences in and out of Uganda.
- Represent the bank at assigned Diaspora Events.
Human Resource Assistant
GUVNOR UGANDA
01.2015 - 02.2020
- Preparing and renewing of employee contracts
- Organising training for staff
- Helping the accountant in complying VAT and PAYEE
- Settling employee disputes.
- I also formulated the employee database.
- I was in charge of liaising appraisals of all employees in the different departments.
- Handled simple first-aid.
ADMINISTRATOR
GUVNOR UGANDA
01.2015 - 02.2020
- I handled client bookings and reservations during day-time.
- I was in charge of writing all letters at the company.
- Forwarding client complaints to management using the suggestion box.
- Managing office logistics and petty cash.
- Writing monthly reports on employee status.
- Advising clients on the different services offered by the company.
- Handled contacts between the company and third parties.
Diaspora Assistant
POSTBANK UGANDA (PEARL BANK)
06.2012 - 06.2015
- Sourcing for diaspora accounts from training centres and labour externalisation companies(sales)
- Opening diaspora accounts
- Responding to diaspora inquiries on mail, diaspora phone and walk-ins
- Handling and initiating diaspora transfer requests.
- Sale all diaspora products like loans, insurance.
- All other duties as assigned by my supervisors.
Cashier
GUVNOR UGANDA
06.2012 - 06.2015
- Handling all kinds of payments at the company.
- Helping the accountant in complying VAT and PAYEE
- Balancing sales at the every event.
Education
Bachelor of Office and Information Management - Office and Information Management
Makerere University (MUBS)
01-2012
UACE - undefined
Nabisunsa Girls’ School
01-2008
UCE - undefined
St.Kizito High School Bethany
01-2006
PLE - undefined
St. Joseph’s Primary School Entebbe
01-2002
Skills
- Leadership and People Management
- Communication skills
- Self-motivated and a team player ready to learn from others
- Customer Service skills
Accomplishments
- I have managed to grow the Diaspora client base over the years to now 14000 active clients.
- I have ensured Pearl bank retains its diaspora clients over the years.
- Managed and ensure retention of all Diaspora event collection Accounts.
- Ensured consistent growth of the Diaspora loan book.
- Re-ignited engagements with Real estate developers to partner with the bank and renew contracts to enhance the Diaspora Home and Land loan product.
Certification
2019 - Institute of Advanced leadership kabalagala - Certificate in Jobpreneurship
Interests
Reading, Travelling, Meeting new people, Catering and bakery, Singing
Timeline
Acting Diaspora Relationship Manager.
PEARLBANK UGANDA LTD (POSTBANK)
08.2023 - 06.2024
Diaspora Customer service and Relationship Officer
PEARL BANK UGANDA
05.2023 - Current
Human Resource Assistant
GUVNOR UGANDA
01.2015 - 02.2020
ADMINISTRATOR
GUVNOR UGANDA
01.2015 - 02.2020
Diaspora Assistant
POSTBANK UGANDA (PEARL BANK)
06.2012 - 06.2015
Cashier
GUVNOR UGANDA
06.2012 - 06.2015
UACE - undefined
Nabisunsa Girls’ School
UCE - undefined
St.Kizito High School Bethany
PLE - undefined
St. Joseph’s Primary School Entebbe
Bachelor of Office and Information Management - Office and Information Management
Makerere University (MUBS)
DECLARATION
I Barbara Nakibuule Kalema declare that the information herein contained is complete and correct. Signed………………………………. Date…18TH /03/2026…………………..
Part F: LEADERSHIP EXPERIENCE
- Choir mistress - MUBS - Training members during practice and also in charge of the whole choir of the catholic church - 2011-2012
- Routine prefect - Nabisunsa Girls’ school - Distributing house-work to the whole school and handling roll call - 2007-2008
- Information prefect - St. Kizito high school - In charge of debates and parade - 2005-2006
- Liturgy captain - In charge of all religious events
HOBBIES
Reading
Travel
Music
Volunteering and Community development engagements.