Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
BusinessAnalyst
BARBARA PILOYA

BARBARA PILOYA

People and Culture enthusiast
Kampala,Kampala

Summary

To secure a challenging position in an organization and improve my skills, work ethics and techniques for the growth of the organization in question. Passionate and self-motivated individual, keen to apply theoretical knowledge to real life situations and drive to take ownership of new tasks and go beyond boundaries to perform and accomplish tasks. To make a positive impact on society and environment through my work To strengthen my knowledge and realize my potential as I am willing to explore a wide range of opportunities.

A recent graduate who completed a Bachelor’s degree in Business Administration majoring in Human Resource Management from Kyambogo University. I am enthusiastic, practical, and organized with good work ethics and exceptional communication skills. My attention to detail is top notch, possess a positive attitude towards learning and adaptive to go beyond conventions to successfully execute tasks efficiently and effectively.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Customer service representative

Ison Xperience
11.2024 - Current
  • Providing customer support through acting as the point of contact between the company and the customer
  • Responding to customer inquiries about product, services and policies
  • Handling and resolving customer complaints
  • Gathering customer feedback and sharing with department head
  • Maintaining records of customer inquiries, complaints and resolutions

Restaurant Manager

Giovanni Dinning Hub
02.2024 - 11.2024
  • Overseeing the stock levels and ordering supplies
  • Monitoring and supervising of restaurant employees
  • Making improvements in the running of the restaurant
  • Customer service through handling customer inquiries and complaints, taking customer feedbacks and addressing any arising issues
  • Managing inventory while effectively minimizing wastages and ensuring replenishment
  • Ensuring compliance with licencing, hygiene and health legislations
  • Keeping track of expenses and revenue and making sure each aspect has a budget in place

Human Resource intern

Uganda National Roads Authority(UNRA)
01.2023 - 01.2024
  • Conducting performance reviews and assessments to determine employees performance levels and recognize the areas that require improvement
  • Shortlisting and contacting potential candidates for advertised positions
  • Staff File verifications and arrangement
  • Assisting in the planning and execution of scheduled employee trainings for the period
  • Updating employee databases, screening and maintenance of various support documents
  • Supporting employees by attending to and assisting with various queries and complaints
  • Check listing of employee files to ensure they have all specified job requirements and documents
  • Updating of employee salary scales to allocate the right salary grades and notches
  • Helping to design and implement the organization’s employee benefits packages such as retirement savings plans, health insurance among others
  • Documents retrieval, sending mails to employees and participating in the interview processes
  • Conducting exit interviews with employees to discover more about their reasons for leaving an organization and how the human resource department can optimize retention

Research Assistant/Data collector (project based)

Caritas Uganda
11.2021 - 06.2023
  • Performing support tasks in data management procedures
  • Gathering and compiling data for various projects
  • Interviewing participants, conducting data and statistical analysis
  • Maintaining information confidentiality and high ethical information standards
  • Validating information to clean data sets
  • Ensure that the data retrieved is reliable and effective to make proper decisions
  • Using tools such as surveys, interviews, questionnaires and observations to obtain information

Education

BACHELORS OF BUSINESS ADMINISTRATION - Majoring in Human Resource Management

Kyambogo University

U.C.E - undefined

Bishop Cipriano Kihangire SS (ANNEX)

U.A.C.E - undefined

Buddo SSS

Skills

Team collaboration and flexibility

Accomplishments

  • Acquired experience working with HR information systems.
  • Assisted in development of techniques to improve on organization’s data collection methods.
  • Participated in the monitoring and evaluation of the sustainable enterprises that were developed for the persons with disabilities.
  • Made an impact and participated in the projects meant to improve the standards of living of farmers and disabled persons in the impoverished areas.
  • Successfully identified the major challenges and got deeper insights and proper understandings of the problems and how they can be addressed.

Timeline

Customer service representative

Ison Xperience
11.2024 - Current

Restaurant Manager

Giovanni Dinning Hub
02.2024 - 11.2024

Human Resource intern

Uganda National Roads Authority(UNRA)
01.2023 - 01.2024

Research Assistant/Data collector (project based)

Caritas Uganda
11.2021 - 06.2023

BACHELORS OF BUSINESS ADMINISTRATION - Majoring in Human Resource Management

Kyambogo University

U.C.E - undefined

Bishop Cipriano Kihangire SS (ANNEX)

U.A.C.E - undefined

Buddo SSS
BARBARA PILOYAPeople and Culture enthusiast