Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
BusinessAnalyst
BARBARA PILOYA

BARBARA PILOYA

People and Culture enthusiast
Kampala,Kampala

Summary

To secure a challenging position in an organization and improve my skills, work ethics and techniques for the growth of the organization in question. Passionate and self-motivated individual, keen to apply theoretical knowledge to real life situations and drive to take ownership of new tasks and go beyond boundaries to perform and accomplish tasks. To make a positive impact on society and environment through my work To strengthen my knowledge and realize my potential as I am willing to explore a wide range of opportunities.

A recent graduate who completed a Bachelor’s degree in Business Administration majoring in Human Resource Management from Kyambogo University. I am enthusiastic, practical, and organized with good work ethics and exceptional communication skills. My attention to detail is top notch, possess a positive attitude towards learning and adaptive to go beyond conventions to successfully execute tasks efficiently and effectively.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Customer service representative

Ison Xperience
11.2024 - Current
  • Providing customer support through acting as the point of contact between the company and the customer
  • Responding to customer inquiries about product, services and policies
  • Handling and resolving customer complaints
  • Gathering customer feedback and sharing with department head
  • Maintaining records of customer inquiries, complaints and resolutions

Restaurant Manager

Giovanni Dinning Hub
02.2024 - 11.2024
  • Overseeing the stock levels and ordering supplies
  • Monitoring and supervising of restaurant employees
  • Making improvements in the running of the restaurant
  • Customer service through handling customer inquiries and complaints, taking customer feedbacks and addressing any arising issues
  • Managing inventory while effectively minimizing wastages and ensuring replenishment
  • Ensuring compliance with licencing, hygiene and health legislations
  • Keeping track of expenses and revenue and making sure each aspect has a budget in place

Human Resource intern

Uganda National Roads Authority(UNRA)
01.2023 - 01.2024
  • Conducting performance reviews and assessments to determine employees performance levels and recognize the areas that require improvement
  • Shortlisting and contacting potential candidates for advertised positions
  • Staff File verifications and arrangement
  • Assisting in the planning and execution of scheduled employee trainings for the period
  • Updating employee databases, screening and maintenance of various support documents
  • Supporting employees by attending to and assisting with various queries and complaints
  • Check listing of employee files to ensure they have all specified job requirements and documents
  • Updating of employee salary scales to allocate the right salary grades and notches
  • Helping to design and implement the organization’s employee benefits packages such as retirement savings plans, health insurance among others
  • Documents retrieval, sending mails to employees and participating in the interview processes
  • Conducting exit interviews with employees to discover more about their reasons for leaving an organization and how the human resource department can optimize retention

Research Assistant/Data collector (project based)

Caritas Uganda
11.2021 - 06.2023
  • Performing support tasks in data management procedures
  • Gathering and compiling data for various projects
  • Interviewing participants, conducting data and statistical analysis
  • Maintaining information confidentiality and high ethical information standards
  • Validating information to clean data sets
  • Ensure that the data retrieved is reliable and effective to make proper decisions
  • Using tools such as surveys, interviews, questionnaires and observations to obtain information

Education

BACHELORS OF BUSINESS ADMINISTRATION - Majoring in Human Resource Management

Kyambogo University

U.C.E - undefined

Bishop Cipriano Kihangire SS (ANNEX)

U.A.C.E - undefined

Buddo SSS

Skills

Team collaboration and flexibility

Analytical and creative thinking

Attention to detail

Effective communication skills

Interpersonal and organisational skills

Efficient documents management

Basic computer skills

Grievance handling and problem solving skills

Accomplishments

  • Acquired experience working with HR information systems.
  • Assisted in development of techniques to improve on organization’s data collection methods.
  • Participated in the monitoring and evaluation of the sustainable enterprises that were developed for the persons with disabilities.
  • Made an impact and participated in the projects meant to improve the standards of living of farmers and disabled persons in the impoverished areas.
  • Successfully identified the major challenges and got deeper insights and proper understandings of the problems and how they can be addressed.

Timeline

Customer service representative

Ison Xperience
11.2024 - Current

Restaurant Manager

Giovanni Dinning Hub
02.2024 - 11.2024

Human Resource intern

Uganda National Roads Authority(UNRA)
01.2023 - 01.2024

Research Assistant/Data collector (project based)

Caritas Uganda
11.2021 - 06.2023

BACHELORS OF BUSINESS ADMINISTRATION - Majoring in Human Resource Management

Kyambogo University

U.C.E - undefined

Bishop Cipriano Kihangire SS (ANNEX)

U.A.C.E - undefined

Buddo SSS
BARBARA PILOYAPeople and Culture enthusiast