Summary
Overview
Work History
Education
Skills
Timeline

Bena Ndagaano

Global Operations|Business Development & Analysis|Strategy|Customer Service& Insights|Process Optimization|Account Management
Kampala,102

Summary

Forward-thinking Operations Specialist bringing 7 years of expertise in Business Operations and Relationship Management for the Technology sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in SaaS Communication and Project Management tools.

Overview

10
10
years of professional experience

Work History

Senior Operations Associate, Training Programs

Andela
Kampala, Uganda
02.2021 - Current
  • Evaluate success of training phases by collecting and analyzing data on processes and performance enabling upper management to make data-driven decisions and find solutions to enhance overall program effectiveness.
  • Monitor progress of a variety of projects leveraging software like Asana and Planner prioritizing and ensuring teams resolve tasks and issues that arise, streamlining digital operations remotely.
  • Spearheaded a team that collected 90% of employment status and skills data from program alumni in two months and launched a talent matching function that has helped alumni get placements.
  • Business Development operations for the ATLP(Training program) such as Talent sourcing, and technical service delivery as well as facilitating the sourcing of training funding partnerships. Scheduling external Partner meetings, providing required documentation, and following prospects through from the Pitching to Agreement stage.

Talent Development Operations Associate

Andela Uganda
11.2018 - 02.2021
  • I implemented and analyzed operational plans, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • I Coordinated and collaborated with remote teams in developing project plans for prioritized initiatives to maintain proper process flows and business continuity.
  • Managed the software developer talent acquisition process from the application to the inception stage and optimized the process to allocate more time to onboarding.

Zonal Sales Manager

Vodafone Uganda
01.2017 - 05.2018
  • I designed monthly revenue generation plans for my distribution territory in terms of product, stock and logistics,ensured proper brand awareness and merchandising
  • Recruited, managed and grew over 50 third party retailers and agents through field mapping and activations
  • Increased sales achieving 80% of targets consecutively through effectively training employees, closely monitoring different markets according to the clientele and managing inventories.

Channels Support Coordinator

Vodafone Uganda
08.2014 - 12.2017
  • Provided Market Intelligence in relation with third Party Trading and led the team that spearheaded the creation of the Third Party Channel , signing three chain outlet partnerships at Vodafone in this tenure.
  • Supervised and trained a sales team, handled end-to-end stock management, including examining incoming inventory
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers. Created 50 third party outlets in less than 3 months.

Education

Bachelors of International Business -

Makerere University
09.2011 - 01.2015

Operations

Black Belt Six Sigma Certification, Coursera

UACE -

Gayaza High School
04.2005 - 05.2010

Masters of Business Administration - Management

Makerere University, Uganda
09.2023 -

Skills

Relationship Management

Negotiation skillsOperative Planning

Sales and Business Partnerships

Remote Work abilities

Business Analytics

Design Skills/Figma

Client Relations and Customer Service

Native or Bilingual Proficiency

Data Analytical Skills

Written and Verbal Communication Skills

Zendesk

Loom

Canva

Slack

Microsoft Teams

Asana

Trello

Planner

Sales force

Google Workspace

Office 365

Timeline

Makerere University - Masters of Business Administration, Management
09.2023 -
Senior Operations Associate, Training Programs - Andela
02.2021 - Current
Talent Development Operations Associate - Andela Uganda
11.2018 - 02.2021
Zonal Sales Manager - Vodafone Uganda
01.2017 - 05.2018
Channels Support Coordinator - Vodafone Uganda
08.2014 - 12.2017
Makerere University - Bachelors of International Business,
09.2011 - 01.2015
Gayaza High School - UACE,
04.2005 - 05.2010
Black Belt Six Sigma Certification - , Operations
Bena NdagaanoGlobal Operations|Business Development & Analysis|Strategy|Customer Service& Insights|Process Optimization|Account Management