Betty Nakiryowa
Human Resource
Kampala,Uganda
Summary
Organized and dedicated professional with background in Human Resource and administration. I am a dependable professional, quick at learning and implementing company’s policies, focused and committed worker who achieves high quality performance that positively impacts on the bottom line of the organization and enhances overall welfare of the organization.
Overview
8
8
years of professional experience
Work History
Administrative Assistant-Credit
The Microfinance Support Centre Limited
Kampala , Uganda
07.2019 - Current
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
- Managed external client contacts and kept track of periodic communication needed for priority contacts.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Organized and updated schedules for more than six senior officers
- Produced accurate office files, updated spreadsheets and crafted presentations to support the operations team.
- Supported the legal officer in drafting loan documentation for files to ease quick delivery to the credit department for action with exception of those files for Islamic financing.
- Managed and archive quality documentation and participated in internal and external quality audits.
- Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
- Drafted loan schedules through update of the online system
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Managed relational database to store information for reference, reporting and analysis.
- Screened visitors and issued badges to maintain safety and security.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Set up conference rooms, technology and materials to facilitate meetings.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Assistant-Human Resource
The Microfinance Support Centre Limited
Kampala , Uganda
04.2016 - 06.2019
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Maintained and scheduled complex calendars.
- Managed employee exit interviews and paperwork.
- Assisted with meetings and presentations within company.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Controlled workers' compensation claims by eliminating unnecessary filings and streamlining processes.
- Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
- Received incoming calls and messages and addressed phone requests.
- Collaborated with the Head Human Resource to identify ways to improve services for employees.
Developed, updated and maintained database of existing and new employees. - Carried out candidate referencing and verification of their academic documents
- Provided clerical and administrative support to the Human Resource department.
- Implemented proper staff leave management procedures, best practices and systems of staff absence management.
- Coordinate all employees’ performance training capacity building as detailed in their performance evaluations
- Identified training needs through the performance management system and directly from department heads and assist identifying staff training needs.
- Assisted with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts.
Human Resource Trainee
The Microfinance Support Centre Limited
Kampala , Uganda
10.2014 - 03.2016
- Informed applicants about job conditions and benefits.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Contacted references and performed background checks.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Completed human resource operational requirements by scheduling and assigning employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
Education
Human Resources Management
Uganda Management Institute
Kampala04.2020
University
Kyambogo University
Kampala2013
Advanced Level
St. Mary'S Secondary School, Kitende
Kitende2009
Ordinary Level
King's College Budo
Kampala2004
Skills
- Administrative support
- Strong administrative proficiency
- HRIS database management
- Computer literacy
- New employee onboarding
- Human resources policies
Accomplishments
- Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Updated and maintained company database to reflect current and accurate client records for more than fifty accounts.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Successfully resolved ten customers issues per day
References
Mr. Alfred Ejanu Eboku
Head Credit and Investments
The Microfinance Support Centre Limited
0772-521873
P.O Box 33711
Kampala
Mr. Peter Mitanda Lwanga
Human Resource Manager
YMCA, Uganda
0752-527266
pmitanda@yahoo.c.uk
Kampala
Ms. Joyce Katende
Administrative Assistant
The Microfinance Support Centre Ltd
0773-375850
fmusisi@msc.co.ug
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Administrative Assistant-Credit
The Microfinance Support Centre Limited
07.2019 - Current
Administrative Assistant-Human Resource
The Microfinance Support Centre Limited
04.2016 - 06.2019
Human Resource Trainee
The Microfinance Support Centre Limited
10.2014 - 03.2016
Human Resources Management
Uganda Management Institute
University
Kyambogo University
Advanced Level
St. Mary'S Secondary School, Kitende
Ordinary Level
King's College Budo
Similar Profiles
SONNY PROSCOVIA AKITESONNY PROSCOVIA AKITE
Operations Assistant at The Microfinance Support CentreOperations Assistant at The Microfinance Support Centre
HARNEET KAURHARNEET KAUR
Subject Matter Expert at Scholastic International IT Support Centre Private LimitedSubject Matter Expert at Scholastic International IT Support Centre Private Limited
Chamika ThalakadaChamika Thalakada
Customer Account Pricing Lead at Mitre10 (NZ) Limited- Support CentreCustomer Account Pricing Lead at Mitre10 (NZ) Limited- Support Centre