Béni MPUNDUYIMANA

In Burundi, Rwanda, Uganda, and Zambia, Lifexpress stands out as a premier technical services provider offering a comprehensive range of solutions.

As the Country Manager of Lifexpress Uganda, I am responsible for overseeing the administration.|Financial Management, Sales, and implementation of the Company Goals.

Other key duties include.

• Leading the development and execution of business strategies for goal attainment.
• Offering strategic guidance to the board and Chairperson.
• Developing and executing comprehensive business strategies.
• Establishing long-term, reliable relationships with stakeholders, including shareholders, business partners, and authorities.
• Monitoring competitor activities, identifying opportunities for growth, and developing plans to capitalize on them.
• Creating promotional materials, such as brochures, flyers, and banners, for use at events or exhibitions.
• Leading recruitment efforts for positions within the country office, while ensuring compliance with local labor laws.
• Maintaining up-to-date knowledge of industry trends by attending relevant conferences and trade fairs.
• Negotiating contracts with suppliers and vendors in order to secure favorable terms.
• Coaching and motivating staff to achieve sales targets.

Crystal Clear Software Ltd is the developer of Loan Performer, the leading micro-finances software solutions.

As one of their Support and Training analysts, I:

• Provided technical support and training to users on the Loan Performer software system.
• Provided necessary guidance to resolve technical issues for users of Loan Performer software and hardware promptly.
• Logged issues using tickets in the CRM management tracking system. Demonstrated ownership by tracking and closing trouble tickets to ensure customer satisfaction.
• Assessed user support needs and met service level agreements through prompt resolution of issues.
• Maintained accurate records of customer interactions, transactions, comments, and complaints.
• Provided regular updates to customers on the status of their requests or inquiries.
• Participated in testing activities related to system upgrades or changes in configuration settings.
• Coordinated and conducted training sessions for Loan Performer users, both remotely and on site.
• Suggested and offered specific training programs to help workers maintain or improve job skills.
• Created and offered additional materials to enhance training.

Main tasks/responsibilities:

• Ensured accurate recording of customer payments.
• Assisted customers by recommending effective approaches and plans for debt repayment.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Issued receipts, refunds, credits or change due to customers.
• Conducted price checks for special orders or discounts as requested by customers.
• Reviewed customer account information and updated records as needed.
• Monitored customer accounts for payment trends, credit worthiness and compliance with terms.
• Negotiated repayment arrangements with customers to ensure timely payments were made.
• Provided excellent customer service while collecting past due amounts from customers.

Main tasks/responsibilities:

• Provided customers with product and service information.
• Answer customers' questions and provide information on procedures or policies.
• Listened to customer needs to identify and recommend best products and services.
• Cash checks for customers.
• Assist customers to open up a bank account.
• Assist customers in choosing the right, suitable banking product for them.
• Receive and send Banks Courier.