Bob Martin Luboyera

• Led team of 17 district coordinators.
• Following up with all projects beneficiaries to see that gadgets were received and are comfortably being used.
• Provided regular updates to senior management on regional progress, challenges, and opportunities for improvement
• Implemented data-driven decision-making processes for improved regional performance outcomes
• Streamlined communication channels for increased efficiency within my region
• Negotiated contracts with vendors or partners to secure optimal terms beneficial to both parties involved in agreement
• Enhanced regional performance by implementing strategic initiatives and coordinating cross-functional teams
• Spearheaded and implemented new systems or tools designed to enhance productivity across my team
• Conducted regular performance evaluations of team members, providing constructive feedback that fostered continuous improvement within my region
• Collaborated closely with other Regional Coordinators to share best practices, optimize resource allocation, and drive overall company success
• Improved customer satisfaction levels by addressing issues promptly and implementing proactive solutions within regional specified time
• Coordinated training programs for staff development, enhancing employee satisfaction and retention rates
• Managed budgets and resources effectively to achieve financial goals and optimize regional operations
• Established a positive work environment that encouraged teamwork and facilitated open communication among team members
• Fostered strong relationships with key stakeholders, promoting collaboration and driving business development
• Entered data, generated reports, and produced tracking documents
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager
• Organized meetings for executives and coordinated availability of conference rooms for participants
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
• Implemented project management techniques to overcome obstacles and increase team productivity
• Organized spaces, materials and catering support for internal and client-focused meetings

• Called upon whenever new systems were introduced to go to head office for conclusive training then come back and train all regional collogues
• Go back to the region Organize and train all the staffs in the 14 branches about the new system
• Make the training schedule that i will follow while training the region and have it approved by the regional manager
• Follow up with finance to disburse the money for facilitation then start the journey
• After training all branches, laisse with Human Capital to have every trainee take a course to confirm they understood the training and how to use the new system
• Lastly, making sure am available at the regional office for the next two weeks to answer any queries from colleagues about the new system after we have gone live.
• Delivered high-quality training sessions, ensuring all participants acquired necessary skills and knowledge for their roles
• Served as a mentor to new trainers joining the team, providing guidance and support in their professional development journey
• Increased trainee satisfaction through the development of comprehensive assessment tools that tracked progress and provided tailored feedback
• Enhanced trainee retention by developing and implementing engaging regional training modules
• Developed relationships with external vendors to supplement internal resources as needed for specific projects or initiatives
• Achieved consistent positive feedback from trainees by utilizing interactive learning techniques during sessions
• Promoted a positive learning environment by fostering open communication between trainers, participants, and management teams throughout all phases of the program''s implementation process
• Facilitated regional training events, resulting in improved team performance and collaboration across departments
• Maximized participant engagement by incorporating real-life scenarios into training materials and exercises
• Provided ongoing support to employees post-training session completion through follow-up communications and resources designed to reinforce learned concepts
• Aided workers with job improvement skills while developing alternative training methods
• Supported leadership by participating in team meetings and workshops to identify process improvements and quality measures for new systems training
• Provided coaching and mentoring to employees
• Facilitated virtual, in-person and blended learning sessions

• Looking new to bank accounts, opening them and monitoring their performance to made sure of activeness and customers are transacting
• Looking for loans, assessing affordability and processing them to payment
• In charge of all branch sales and making sure business is coming in
• Storage of all business documentation both in Soft and Hard copies.
• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships
• Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients
• Improved customer satisfaction from 78% to 89% by providing personalized banking solutions and exceptional service
• Supported managers in implementing operational improvements that increased efficiency across branch network
• Answered customer questions and explained available services such as deposit accounts, bonds, and securities
• Conducted regular audits of cash handling procedures, minimizing risk exposure of branch exposure
• Achieved recognition for outstanding customer service, setting benchmark for colleagues
• Conducted comprehensive needs assessments to match clients with optimal banking products, boosting customer satisfaction
• Increased branch revenue by cross-selling banking products tailored to individual client needs
• Responded to customer inquiries regarding new accounts and account services
• Explained account terms and conditions to customers
• Collected customer information and completed new account forms
• Verified customer identity and reviewed documentation for accuracy

• Custody of all bank and Customer records
• Balancing all branch suspense accounts plus Petty cash and making sure all were balancing
• Receiving and actioning client requests as instructed
• Receiving requests and issuing of ATM Cards and Cheque books to clients
• Balancing stock for ATM Cards and Cheque books in branch custody
• Conducted internal audits to ensure compliance with accounting policies and procedures
• Performed financial statement analysis, supporting senior management in strategic planning efforts
• Managed accounts payable and receivable processes, optimizing cash flow management and minimizing errors
• Analyzed financial data for discrepancies, identifying areas of improvement to optimize efficiency
• Supported Account Manager with incoming inquiries from existing clients
• Prepared working papers, reports and supporting documentation for audit findings
• Collected and reported monthly expense variances and explanations
• Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry

Actioning all customers’ requests on their accounts as instructed by them

• Balancing branch stock for ATM Cards and Cheque books
• Receiving requests and issuing of ATM Cards and Cheque books to clients
• Increased client retention through exceptional service and timely solutions to issues
• Streamlined processes for quicker problem resolution, resulting in increased customer satisfaction rates
• Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns
• Managed customer escalations to senior staff or management when necessary, ensuring that appropriate level of attention was provided for a resolution
• Completed 50 plus outbound follow-up calls each day to qualified prospects interested in bank product offerings
• Employed prescribed sales processes to cultivate strong customer relationships
• Identified upselling opportunities during interactions with customers, promoting additional products or services that resulted in increased revenue
• Collected and verified application data such as employment histories and financial documentation to determine plan eligibility
• Responded to customer requests for products, services, and company information
• Promptly responded to inquiries and requests from prospective customers
• Increased efficiency and team productivity by promoting operational best practices
• Investigated and resolved accounting, service and delivery concerns

• Receiving customer deposits and posting them in their accounts
• Receiving their withdraw requests and honoring them accordingly Exchanging customers money from one currency to another as per request
• Checking customer balances as requested
• Improved customer satisfaction by providing efficient and accurate transaction processing
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
• Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services
• Supported team members during high-volume periods to ensure smooth operations and customer satisfaction
• Assisted customers in understanding banking products, leading to increased uptake of services
• Established rapport with new clients to increase satisfaction and loyalty
• Calculated fees due, interest and change for customer transactions
• Managed cash drawer accurately, ensuring all transactions balanced at end of day
• Performed cash, card and check transactions to complete customer purchases