Bora Namara Gahwita
ADMINISTRATION MANAGER
Kampala,Uganda
Summary
Dedicated administrative profession with 10+ years of experience in management. Analyst skilled in human resource management, budget review, reporting and research. With a financially-savvy and organized approach. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
ADMINISTRATION MANAGER
Alimentari Limited (Cantine Divino Restaurant)
Kampala, Uganda
12.2016 - Current
- Collaborated with supervisors from other departments to achieve consistent processes and maximize efficiency of resources.
- Learned and applied preferred systems for scheduling, purchasing and problem-solving.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw corporate events designed to connect and support employees at work and outside of work.
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Reduced employee turnover through employee development and other retention measures.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts and generated reports for company database.
- Assigned tasks and directed team of office clerks.
- Delivered performance reviews, recommending additional training or advancements.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Completed bi-weekly payroll for 152 employees in 3 Restaurants.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using QuickBooks software.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
ADMINISTRATOR
Villa Kololo (U) Ltd (Mediterraneo Restaurant & Hotel)
Kampala, Uganda
06.2015 - 11.2016
- Developed and facilitated all new-hire orientations
- Managed Payroll for all 65 employees
- Procured supplies necessary for the restaurant including food, beverages and equipment
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Aided colleagues, managers and customers through regular communication and assistance.
- Maintained personnel records and updated internal databases to support document management.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Managed company schedule to coordinate calendar and arrange travel.
- Collected, validated and distributed information to employees.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Oversaw successful planning and execution of staff meetings, parties and events.
ADMINISTRATOR
Woodmans Limited
Kampala, Uganda
02.2012 - 05.2015
- Coordinated wood resource supplies according to project schedules
- Set up project schedules that included the sequence of all woodwork activities
- Directed all phases of woodwork projects from timber selection to installation with the clients
- Worked with department heads to ensure expense plans were achieved
- Digitally archived weekly progress and technical knowledge base photographs of all assigned projects.
- Developed executive presentations and reports to facilitate project evaluation and process improvement
- Supervised a team of 5 department heads and 34 employees.
- Executed on-time, under-budget project management on complex financial issues for senior leadership.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Compiled daily field report, detailing all key activities and outlining project progress for stakeholders.
- Handled scheduling of subcontractors and staff to complete projects within required timeframes.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Worked in collaboration with 5 teams to develop over 20 projects.
- Optimized productivity by managing employee schedules, payroll operations and inventory transactions.
- Increased customer satisfaction by 90% by solving problems and concerns effectively.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Completed accurate material and labor estimates for jobs ranging from small to large budgets.
- Avoided construction delays by efficiently following through with site inspections.
- Wrote numerous project proposals in conjunction with company and departmental goals according to strict timelines.
- Participated in project budget and cost control measures, tracking progress and making necessary financial adjustments to meet company goals.
- Coordinated power equipment use and maintenance to create safe working environment, limit accidents and prevent damages.
IT SALES REPRESENTATIVE
Business Center Ltd
Kampala
08.2009 - 12.2011
- Sold Security Software Kaspersky antivirus and Cyberoam firewalls security devices
- Developed and provided administrative and decision-making sales report to management
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Increased sales by offering advice on purchases and promoting additional products.
- Organized sales paperwork, presented proposals and finalized contracts.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Expanded customer base and boosted profit within product line.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Trained and mentored new sales representatives.
ADMINISTRATIVE ASSISTANT
Fortuna Limited ( Mayfair Casino)
Kampala
10.2007 - 05.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Edited documents to improve accuracy of language, flow and readability.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Scheduled office meetings and client appointments for staff teams.
- Set up conference rooms, technology and materials to facilitate meetings.
- Screened visitors and issued badges to maintain safety and security.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Booked airfare, hotel and ground transportation to coordinate office travel.
IT CONSULTANT/TRAINER
The Gorilla Organization (Formerly Dian Fossey Gorilla Fund)
Kampala, Uganda
09.2007 - 09.2007
- Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
- Led syllabus preparation based on detailed breakdowns of technical concepts.
- Developed and implemented updating training programs for 20 employees.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
Systems Administrator
Imagine Partners Uganda (SIM 4 U)
Kampala
02.2005 - 12.2005
- Created patches and solutions to fix bugs in existing applications.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Mentored employees and offered constructive feedback for performance improvement.
- Maintained current software licenses for computers and mobile devices.
- Integrated and updated software products to boost system compatibility.
- Contributed to development, administration and testing of disaster recovery plans.
- Configured and tested Windows Server operating systems with roles features.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Implemented internet and intranet applications on multiple platforms.
- Performed software installations and upgrades to Windows operating systems.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
IT CONSULTANT/TRAINER
Dian Fossey Gorilla Fund
Kigali, Rwanda
11.2004 - 11.2004
- Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.
- Trained management and 19 field staff in DRC on PowerPoint presentation.
- Updated training coursework and requirements according to group and technology changes.
Education
Postgraduate Diploma - Project Planning & Management
MAKERERE UNIVERSITY BUSINESS SCHOOL
Kampala, Uganda 04.2013 - 04.2014
Bachelor of Science - Information Systems & Technology
UNITED STATES INTERNATIONAL UNIVERSITY
Nairobi, Kenya 06.2000 - 05.2004
High School Diploma -
MBOGO HIGH SCHOOL
Kampala, Uganda 02.1998 - 11.1998
Skills
Policy and procedure modification
Documentation and reporting
Systems monitoring
Process improvements
Project Management
Staff Management
Performance improvement
Bookkeeping
Certification
Kaspersky Endpoint Security 8 & Kaspersky Security Center 9 Sales
Timeline
ADMINISTRATION MANAGER
Alimentari Limited (Cantine Divino Restaurant)
12.2016 - Current
ADMINISTRATOR
Villa Kololo (U) Ltd (Mediterraneo Restaurant & Hotel)
06.2015 - 11.2016
Postgraduate Diploma - Project Planning & Management
MAKERERE UNIVERSITY BUSINESS SCHOOL
04.2013 - 04.2014
ADMINISTRATOR
Woodmans Limited
02.2012 - 05.2015
IT SALES REPRESENTATIVE
Business Center Ltd
08.2009 - 12.2011
ADMINISTRATIVE ASSISTANT
Fortuna Limited ( Mayfair Casino)
10.2007 - 05.2009
IT CONSULTANT/TRAINER
The Gorilla Organization (Formerly Dian Fossey Gorilla Fund)
09.2007 - 09.2007
Systems Administrator
Imagine Partners Uganda (SIM 4 U)
02.2005 - 12.2005
IT CONSULTANT/TRAINER
Dian Fossey Gorilla Fund
11.2004 - 11.2004
Bachelor of Science - Information Systems & Technology
UNITED STATES INTERNATIONAL UNIVERSITY
06.2000 - 05.2004
High School Diploma -
MBOGO HIGH SCHOOL
02.1998 - 11.1998