Brave Asiimwe
Kampala
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
5
5
Languages
Work History
Customer Service Coordinator
Vivo Energy Uganda Ltd
11.2022 - Current
- Developed relationships with 11 retailers - 18 sites, fostering loyalty and repeat business through personalized attention and support.
- Streamlined communication channels for increased efficiency and better customer service experience.
- Contributed to proactive selling to drive sales and hit set targets.
- Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance
- Participated in company-wide initiatives aimed at enhancing the overall customer experience
- Recognized by management for outstanding performance as a Customer Service Coordinator.
Accounts Assistant
ASIIBRA Bakery
01.2021 - 07.2022
- Responsibilities: Stock Management, Purchases and Expenditure, Payables and Receivables, Preparation and presentation of Financial reports at the end of a financial period
- Achievements: Computerised Accounting, Basic baking knowledge.
WAITER
ASIIBRA CAFE
01.2018 - 07.2022
- Responsibilities: Preparation of mise en place, Customer care duty, Cafe - Kitchen order Co-ordination, Serve and fetch feedback from cutomers
- Achievements: Vast experience in customer care, Competence in computer operations, Vast knowledge and experience in the service industry, Stock management, Behavioural regulations as per service requirements.
ACCOUNTS ASSISTANT
ASIIBRA CAFE & BAKERY
08.2017 - 07.2022
- Responsibilities: Data collection, proving and entry, Income, expenditure and bank reconciliations, Preparation and presentation of financial reports at the end of a financial period.
- Achievements: Experience in stock management decisions, Skill and experience in Computerized Accounting, Financial Accounting module
ACCOUNTS ASSISTANT
ASIIBRA CAFE
03.2020 - 06.2020
- Improved cash flow management by monitoring accounts receivable and following up on overdue invoices
- Developed proficiency in multiple accounting software applications, increasing efficiency in daily tasks and overall productivity
- Facilitated smooth audits by maintaining accurate records and providing prompt responses to auditor requests
- Provided excellent customer service while handling various billing inquiries from clients, fostering strong client relationships.
Education
Bachelor of Science in Accounting -
Makerere University Business School
Kampala 08.2017 - 05.2020
A' Level Uganda Advanced Certificate of Education - undefined
Gombe Secondary School
02.2015 - 05.2016
Computer Science - undefined
The National Council Of Uganda YMCA
12.2014 - 05.2015
O'Level Uganda Certificate of Education -
Gombe Secondary School
02.2011 - 05.2014
Skills
Computer softwareundefined
Personal Information
- Place of Birth: Rukungiri
- Date of Birth: 07/31/1997
- Gender: Male
- Nationality: Ugandan
Driver License
13037184
References
- Christine Nagimesi
Customer Service Manager
+256 772 593678
christine.nagimesi@vivoenergy.com
- Edmond Karyaija
Territory Manager Mid West
+256 772 754065
edmond.karyaija@vivoenergy.com
Timeline
Customer Service Coordinator
Vivo Energy Uganda Ltd
11.2022 - Current
Accounts Assistant
ASIIBRA Bakery
01.2021 - 07.2022
ACCOUNTS ASSISTANT
ASIIBRA CAFE
03.2020 - 06.2020
WAITER
ASIIBRA CAFE
01.2018 - 07.2022
ACCOUNTS ASSISTANT
ASIIBRA CAFE & BAKERY
08.2017 - 07.2022
Bachelor of Science in Accounting -
Makerere University Business School
08.2017 - 05.2020
A' Level Uganda Advanced Certificate of Education - undefined
Gombe Secondary School
02.2015 - 05.2016
Computer Science - undefined
The National Council Of Uganda YMCA
12.2014 - 05.2015
O'Level Uganda Certificate of Education -
Gombe Secondary School
02.2011 - 05.2014
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