Brenda Alexandria Akot
Kampala,1234
Summary
Experienced and effective Business Development Manager bringing forth valuable industry experience and a passion for management. Results oriented with a proven track record of improving the market position of a company and maximizing opportunities for financial growth. Adept in analytical thinking, strategic planning, leadership, and building strong relationships with business partners.
Hardworking Relationship Manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success over 10 years of Client relations experience.
Overview
15
15
years of professional experience
Work History
Operations Lead
Xazu Technologies
Kampala, KLA
01.2023 - Current
- Develop, implement, and review operational processes and procedures
- Identify quality control issues in the company's supply chain through quality control checks and offer ways to improve
- Examine data and help forecast any long-term planning
- Support in making critical policy, planning, and strategy decisions.
- Vetting new schools onboarded and extending them services upon committing a down payment and signing off approval.
Marketing Manager
Simplifi Networks
Kampala
06.2021 - 12.2022
- Maintained ongoing communications with sales reps and leaderships
- Put forth carefully planned strategies to improve company business
- Effectively managed creative projects, promoting a superior corporate image.
- Sell network equipment to clients on credit after establishing their financial muscle.
- Analyzed market trends to identify potential opportunities for growth.
- Conducted customer research to gain insights into consumer behavior.
- Organized trade shows and exhibitions to promote brand awareness.
Head Sales
Blue Crane Communications
Kampala
02.2020 - 05.2021
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Identified and maximized sales opportunities, and increased customer retention rates.
- Coordinated with marketing teams to develop promotional materials, campaigns, and pricing models.
- Negotiated contracts with vendors and customers to maximize profitability.
- Ensured timely and accurate processing of all credit transactions.
- Analyzed financial data to determine the degree of risk involved in extending credit.
- Assessed customer creditworthiness based on financial reports, payment histories and other sources of information.
- Developed and maintained relationships with customers to ensure prompt payments on accounts receivable.
- Collected overdue payments from customers using various methods such as phone calls, emails or letters.
- Negotiated repayment plans with debtors who were unable to pay their full balance due immediately.
- Reviewed customer accounts for potential write-offs or adjustments due to inaccurate invoicing or defective merchandise returns.
- Generated monthly statements for customers with delinquent accounts and provided updates regarding collection activities.
- Performed periodic audits of customer accounts to ensure compliance with company policies and procedures.
- Investigated discrepancies between actual balances owed by customers versus amounts recorded in company's accounting system.
- Provided guidance and support to other departments regarding the development of new credit policies and procedures.
- Evaluated customer applications for credit limits in accordance with established guidelines.
- Maintained complete records of all customer accounts including contact information, payment history, notes on collection efforts and related documents.
- Monitored customer account details for non-payments, delayed payments and other irregularities.
- Prepared monthly departmental reports summarizing the status of outstanding receivables.
- Maintained a current knowledge base of applicable laws governing commercial credit transactions.
- Assisted external auditors by providing requested documentation pertaining to customer accounts.
Key Accounts Manager
Uganda Wines & Spirits Distributors
Kampala
10.2017 - 10.2018
- Worked to support sales teams and rise against competition
- Worked well with colleagues to ensure optimal productivity
- Worked with Customer Service and Product Development departments to enhance overall customer experience.
- Ensured timely and accurate processing of all credit transactions.
- Developed and maintained relationships with customers to ensure prompt payments on accounts receivable.
- Monitored customer account details for non-payments, delayed payments and other irregularities.
- Analyzed financial data to determine the degree of risk involved in extending credit.
- Assessed customer creditworthiness based on financial reports, payment histories and other sources of information.
- Collected overdue payments from customers using various methods such as phone calls, emails or letters.
- Negotiated repayment plans with debtors who were unable to pay their full balance due immediately.
- Generated monthly statements for customers with delinquent accounts and provided updates regarding collection activities.
- Performed periodic audits of customer accounts to ensure compliance with company policies and procedures.
Key Accounts Manager
Broadband Company Ltd
Kampala
12.2009 - 03.2013
- Worked to support sales teams and rise against competition
- Worked well with colleagues to ensure optimal productivity
- Worked with Customer Service and Product Development departments to enhance overall customer experience.
Education
Bachelors - Community Psychology & Mental Health
Makerere University
01.2007
High School Certificate -
Iganga Girls Secondary School
12.2003
Skills
- Adaptability
- Leadership Skills
- Effective Time Management
- Computer Skills
- Microsoft Office
- Excellent Communication Skills
- Account Management
- Client acquisition
- Excellent Communication
- Product Recommendations
- Portfolio Growth
- Value Selling
- De-Escalation Techniques
- Written and verbal communication
- Analytical Problem Solving
- Customer Relationship Management
Social Profiles - Brenda Alexandria Akot
www.linkedin.com/in/brenda-akot-03100627
Languages
- English
- Luo
References
Rebecca Okori, Maisha Medical Supplies, rebecca.okori@gmail.com, 0774694067
Hobbies and Interests
Travelling, Reading, Writing and driving.
Languages
English
Proficient
C2
Luo
Beginner
A1
Timeline
Operations Lead
Xazu Technologies
01.2023 - Current
Marketing Manager
Simplifi Networks
06.2021 - 12.2022
Head Sales
Blue Crane Communications
02.2020 - 05.2021
Key Accounts Manager
Uganda Wines & Spirits Distributors
10.2017 - 10.2018
Key Accounts Manager
Broadband Company Ltd
12.2009 - 03.2013
Bachelors - Community Psychology & Mental Health
Makerere University
High School Certificate -
Iganga Girls Secondary School
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