Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Custom
References
Timeline
Generic

Brenda Mabonga

Kampala

Summary

Accomplished Remote Property Manager with a proven track record at Dream Lux Retreats, specializing in enhancing guest experiences and operational efficiency. Expertise in data analysis and strategic selling, complemented by a strong commitment to teamwork, contributed to substantial business growth. Notably achieved a 25% sales increase at Marie Stopes Uganda through effective client engagement and relationship management. Career aspirations include driving innovation in property management to further elevate customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Property Manager

Dream Lux Retreats
Miami
04.2024 - Current
  • Remotely managed Airbnb properties of Dream Lux Retreats in the United States, ensuring efficient maintenance and guest satisfaction.
  • Managed property portfolio remotely, maintaining high standards for guest readiness.
  • Coordinate with onsite handymen, cleaners, and other vendors to address maintenance and repair issues.
  • Carry out systematic virtual assessments of properties to discover potential improvement areas.
  • Handle customer communications via phone, email, and messaging platforms, such as Airbnb, Booking.com, and VRBO.
  • Address any issues that arise during guests' stays, ensuring prompt resolution, and exceptional customer service.
  • Provide personalized recommendations and local insights to enhance guests' experiences.
  • Analyze performance data to identify areas for improvement, and implement strategies to drive growth.
  • Develop and implement effective property management strategies to increase efficiency and productivity.
  • Collaborate with the team to share best practices, and optimize processes.
  • Stay up to date with industry trends and best practices in virtual property management.
  • Foster strong relationships with vendors, contractors, and other stakeholders.
  • Manage budgets and financial performance for assigned properties.
  • Ensure compliance with company policies, procedures, and regulatory requirements.

Research Assistant

Makerere University School of Public Health
Kampala
09.2020 - 11.2024
  • Company Overview: Performance, Monitoring for Action Uganda Project, under the School of Public Health, Makerere University.
  • Collection and entry of information for program monitoring in the livelihoods, food security, and climate change, through research and policy analysis.
  • Assisted in conducting over 30 interviews and surveys, resulting in comprehensive data collection and analysis, contributing to evidence-based decision-making.
  • Maintaining the approved data management plan, and supporting quality assurance of data for the program, leading to the successful completion of the study.
  • Completed the listing and mapping of all households in the assigned Enumeration Area, contributing to the efficiency of data collection and analysis.
  • Completing households and individual questionnaires using ODK software
  • Achieved 100% accuracy in data collection, leading to reliable research findings
  • Performance, Monitoring for Action Uganda project, under the school of public health, Makerere University

Client Liaison Officer

Marie stopes Uganda
01.2017 - 03.2023
  • Company Overview: Marie stopes Uganda specializes in providing contraception and family planning services across the country
  • Facilitated a 25% increase in sales by identifying and addressing client needs, resulting in improved revenue and business growth
  • Increased client satisfaction scores by 20% through proactive communication and issue resolution, resulting in improved client retention and loyalty
  • Resolved 95% of client inquiries within 24 hours, leading to enhanced client satisfaction and strengthened relationships with key accounts
  • Streamlined customer request process, reducing response time by 20% and improving overall customer satisfaction
  • Successfully routed calls to the best-qualified personnel, leading to a 20% decrease in customer wait time and increased efficiency
  • Marie stopes Uganda specializes in providing contraception and family planning services across the country

Education

Diploma - Project Management

On Sky Global
Kampala, Uganda
04.2024

ALX AFRICA
Nairobi

Skills

  • Analysis
  • Business Goals
  • Revenue Oversight
  • Customer Satisfaction
  • Data collection
  • Data Management Plan
  • Dedication
  • Demeanor
  • Medical Language Expertise
  • Microsoft Excel
  • Microsoft PowerPoint
  • Point of Sale Software
  • Purchase Order Administration
  • Quality Control
  • Research
  • Strategic Selling
  • Teamwork

Certification

  • AI Career Essentials at ALX

Languages

Swahili
First Language
English
Advanced (C1)
C1

Custom

I Volunteered as a livelihood trainer with  Volunteer services overseas.

References

References available upon request.

Timeline

Property Manager

Dream Lux Retreats
04.2024 - Current

Research Assistant

Makerere University School of Public Health
09.2020 - 11.2024

Client Liaison Officer

Marie stopes Uganda
01.2017 - 03.2023

Diploma - Project Management

On Sky Global

ALX AFRICA

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Brenda Mabonga